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All reviewsjohn wayne airportfire pitfree parkingmain stmarriott brandfront desk staffcomplimentary coffeebusiness tripdecent sizebed was very comfortableconvenient locationwi fiparking structureeasy accessparking lotenjoyed my stayorange county
If you wax nostalgic for showers at the YMCA with soap dispensers built into the wall of the shower then pack your rubber shower shoes and stay here. Otherwise, stay somewhere that is not so cheap and tacky and can provide actual bars of soap...More
Response from Jennifer_S2701, Front Office Manager at Courtyard Irvine John Wayne Airport/Orange CountyResponded 1 week ago
Thank you so much for sharing your feedback about your stay. The new dispenser systems in the showers are actually designed to be environmentally friendly, minimizing the waste and thus the carbon foot print from Marriott. We do still have individual bottles of products and...More
The hotel seems to have been renovated recently. The room is spacious enough, but the bathroom layout is rather odd with the sink outside of the bathroom, directly across the clothes closet. It creates a clash of doors when the closet door and the bathroom...More
Response from Jennifer_S2701, Front Office Manager at Courtyard Irvine John Wayne Airport/Orange CountyResponded 15 May 2018
Thank you for the review of our property and most importantly, thank you for making us aware of the issue with your bathtub. We will have our maintenance team fix that problem right away. We have had great feedback regarding the new dispenser style bathroom...More
After staying at the hotel during a business trip in April of 2018, I arrived home to discover I had received bed bugs from this hotel. I had a cluster rash on my arms and legs and had to see a walk-in clinic for treatment....More
Response from Karlyn B, General Manager at Courtyard Irvine John Wayne Airport/Orange CountyResponded 8 May 2018
I sincerely apologize that your call to the hotel to discuss the issue you experienced was not handled appropriately. Please email me at email@example.com, I am the General Manager and I will assist you with this issue. We do take bed bug claims seriously and...More
At arrival: Empty soap bottle in shower 🛁, refrigerator door not shut tightly so wasn’t cold, hairdryer had dirty handle 😝, ducks swimming in pool waddling around pool 🏊 duck droppings (Even though aviary enthusiast ... concern is sanitation,illness,risk of exposure)
Bed 🛏 very comfortable...More
Thank Lisa H
Response from Jennifer_S2701, Front Office Manager at Courtyard Irvine John Wayne Airport/Orange CountyResponded 12 April 2018
Thank you for the review Lisa. I am so sorry we failed to meet your expectations. I apologize for the problems you experienced and they will be addressed with the appropriate department managers, so we can prevent these from occurring in the future. We hope...More
Don't book any rooms here. Housekeeping are thieves. I booked a room for the weekend and left a bottle of $85 cologne in the room when I checked out. I called to let them know and the front desk man said they found it and...More
Response from Kyle W, Manager at Courtyard Irvine John Wayne Airport/Orange CountyResponded 30 March 2018
Thank you for taking the time to share your valuable feedback. My name is Kyle and I am the
Operations Manager at the Courtyard Irvine John Wayne Airport/Orange County. It has come to my attention that the service you received during your recent stay did...More
Response from Karlyn B | Property representative |
Hello! Looking forward to having you stay with us. We require either a credit card at checkin which we authorize the rate you are paying plus $50 for incidentals or a cash deposit to cover the room rate and taxes and a $50... More
Hello! Looking forward to having you stay with us. We require either a credit card at checkin which we authorize the rate you are paying plus $50 for incidentals or a cash deposit to cover the room rate and taxes and a $50 deposit for incidentals, which if not used is returned to you upon checkout. Please let us know if you have any other questions.
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"Double check bathroom, bed sheets and towels before you get situated in the room. I always do!"