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Empress Hotel

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768 Reviews from our TripAdvisor Community

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Showing 740: English reviews
Rye, New York
Reviewed 14 October 2014

Stayed 4 nights in this small boutique hotel within walking distance to everything. Comfy beds, quiet rooms, and a great restaurant in the lobby. The staff was efficient, fast and all seemed to enjoy their jobs. Valet service took no time at all to get the car.

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Helpful?
Thank JoAnn C
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear JoAnn C, Thank you for sharing your recent experience with the online community. We are very happy to see that you enjoyed your time with us while visiting La Jolla. We will let our staff know that you appreciated their friendly and efficient service. Thank you for mentioning our convenient location and we're pleased you enjoyed your experience at...

Windermere, Florida
Reviewed 13 October 2014

The hotel location is perfect within walking distance to beach and great restaurants. Our room was very nice and clean, they're upgrading all the rooms in the hotel, we got the newest one. Has a nice coffee machine with starbucks coffee that was very convenient since we woke up after breakfast time. The staff was very nice and I got...

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1Thank Braziliantravelers
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Braziliantravelers, On behalf of our entire staff, I want to thank you for sharing such kind remarks about your most recent stay. It is wonderful to hear that you enjoyed our newly renovated guestrooms, convenient location near the beach and restaurants, and our friendly staff. We look forward to seeing you again soon! Sincerely, John S Haerr General Manager...

Washington DC, District of Columbia
Reviewed 12 October 2014 via mobile

The hotel has a great location but is in desperate need of an update. The rooms are average at best with very limited views. We couldn't even slide the bathroom door closed it was too heavy and jammed almost every time we tried to open. Breakfast is your typical lack luster continental with bagged bagels and unripe bananas. Don't let...

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Helpful?
Thank JagstheTraveler
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear JagstheTraveler, Thank you for taking the time out of your day to provide us with feedback regarding your recent stay with us. It looks like there were some areas that fell short of your expectations and I would like to apologize for the issues you encountered during you stay with us. I am sorry to hear about your experience...

Covina, California
Reviewed 10 October 2014

We visit La Jolla often and always stay at the Empress Hotel. It's a quaint hotel and is in a great location. Within walking distance to the ocean and many, many restaurants to choose from. The staff is very friendly and helpful. We always take advantage of the continental breakfast, which helps get our day started. I highly recommend this...

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Helpful?
Thank Sabina A
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Sabina A, Thank you very much for taking the time to comment on your recent experience at our hotel. We are all very excited to read that you enjoy getting your day started with our complimentary breakfast each morning. We're glad you appreciate our central location near great dining options and walking distance to the beach as well as...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 16 September 2014 via mobile

Simply a great experience. To say they bent over backwards to make our stay enjoyable would be quite an understatement... We loved the room and the cont breakfast was perfect! Don't be afraid to ask... They seem to welcome any challenge!

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1Thank A TripAdvisor Member
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at our hotel. We truly appreciate your kind comments regarding our hotel amenities and our dedicated staff who enjoying going out of their way to ensure all of our guests have an exceptional stay. Hopefully when you return to the area, we can once again have...

Sherwood Park, Canada
Reviewed 14 September 2014

This is an easy-to-find hotel in La Jolla Village. The friendly and helpful front desk and valet staff gave us a very warm welcome and provided a quick change/upgrade to our room when we discovered a couple of issues...had we only been staying one night, we wouldn't have bothered asking for another room, but this was to be our treat...

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1Thank Roxanne L
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Roxanne L., Thank you for being our guest and for taking the time to share your recent experience. I am very excited to see that you were able to take advantage of the many amenities we offer free of charge, from our complimentary continental breakfast to our central location in downtown La Jolla and walking distance from the beach....

Atlanta, Georgia
Reviewed 5 September 2014

We stayed here for 2 nights in early August this year. Even though the hotel rooms could use some updating, you won't find better staff, service or location in the La Jolla area. We stayed at other large hotels in the area also and they can't compete with the service we got at Empress. You get personal service with a...

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1Thank SandraG67
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear SandraG67, Thank you for taking the time to review your stay with us on Tripadvisor. We are always striving to provide the best customer service to each and every one of our guests and it is great to see that you found our staff to be friendly and helpful. I am also happy that you were able to enjoy...

San Diego, California
Reviewed 4 September 2014

My family checked in this hotel for my daughter's wedding. Hotel is clean, staff friendly, free coffee and close to the beach where my daughter got married. A lot of restaurants around. Hotel is very convenient to shopping area and groceries.

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Thank brnyl
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience with the online community and our potential customers. We are very delighted to see that you enjoyed your experience at our hotel. Thank you for your kind comments regarding our friendly staff and excellent location within walking distance to the beach for your daughter's wedding. Please...

Rochester, Michigan
Reviewed 2 September 2014

The Empress is our 'go to' boutique hotel while we're in the San Diego area. We've been staying there for well over 15 years, and have never been disappointed with the service, and attention to detail. Premium coffee & teas are available in the lobby on your arrival, and the in-room coffee service and the complimentary breakfast are also very...

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Thank Dorothy S
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Dorothy S., Thank you for taking the time to review our hotel and for your kind remarks. We are very happy to see that you greatly enjoyed your return visit to our hotel and we appreciate your loyalty. Thank you for mentioning our attention to detail and our excellent location within walking distance to the beach, parks, and boutique...

Mill Valley, California
Reviewed 25 August 2014

We stayed here for a family wedding, but soon found out that other family members left this hotel to go to others that were less expensive, had larger gathering areas and pools. Our room (411) had dated decor, little room on the vanity, a sink with web-like cracks, and stains on the carpet (beverages?blood?). The breakfast food area was a...

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Helpful?
Thank 5heartfamily
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear 5heartfamily, Thank you for your recent stay and for taking the time to provide us with your feedback. We are very disappointed to read that you did not enjoy your recent stay with us while visiting the San Diego area. Despite the great comments you provided for our entire staff, it is apparent that we were unable to accomplish...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Empress Hotel is a traditionally elegant European-style boutique hotel, known for its warm hospitality, superior accommodations and attentive service. Located right in the heart of La Jolla Village. Within walking distance to shops, restaurants, beach, and wedding sites. All guestrooms include complimentary deluxe continental breakfast and wireless internet. ... more   less 

Additional Information about Empress Hotel

Address: 7766 Fay Ave, La Jolla, San Diego, CA 92037-4309 (Formerly Empress Hotel of La Jolla)
Region: United States > California > San Diego > La Jolla
Price Range: $266 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Empress Hotel 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Empress Hotel La Jolla
Empress La Jolla
Hotel Style:
#2 Spa Hotel in La Jolla
#2 Business Hotel in La Jolla
#3 Green Hotel in La Jolla
#4 Romantic Hotel in La Jolla
#5 Family Hotel in La Jolla
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Questions & Answers

Here's what travellers have asked, with answers from Empress Hotel staff and other travellers.
6 questions
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Shanghai, China
over a year ago
La Crosse, Wisconsin
10 months ago
San Diego, California
6 months ago

See all questions (6)

Questions? Get answers from Empress Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some top floor rooms have a view of the ocean and are quieter.”
 of 5 bubbles co_rich_car, 7 Dec 2016 | Read review
“Top floor. Room 517 was tucked away and real quiet.”
 of 5 bubbles travel169, 8 Nov 2016 | Read review
“My tip is definitely stay at Empress!!”
 of 5 bubbles davidsO6866JR, 2 Nov 2016 | Read review
“I don't think there are any oceanview rooms, but vending machines are in the basement and breakfast is on the 2nd floor.”
 of 5 bubbles S3653AEjeffj, 29 Sep 2016 | Read review
“Higher floors have an ocean view.”
 of 5 bubbles , 25 Sep 2016 | Read review
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