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Empress Hotel

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Empress Hotel
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796 Reviews from our TripAdvisor Community

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Showing 767: English reviews
Reviewed 23 November 2014

Great location !! Charming hotel very clean and staff was outstanding !! Ryan went out of his way to make our stay do very very special . The Manhattan Room for dinner was a perfect suggestion .. We enjoyed the piano bar immensely .. We will Be back

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Helpful?
1Thank DSRENARD
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear DSRENARD, Thank you for taking the time to share your recent experience with the online community and our potential customers. We are very excited to see that you greatly enjoyed all that our hotel has to offer for each of our guests from our clean facilities and outstanding staff to our great location in the heart of La Jolla....

Seattle
Reviewed 26 October 2014

The hotel is a lovely refurbishment of an older property, in a great part of La Jolla, close to many amenities and the beach. The room was clean and just fine. The service though was POOR: 1. My son had to wait at the curb for over then minutes for a valet to come. 2. He had to then put...

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2Thank dobshmd
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback with us. I am sorry to hear that your experience did not meet your expectations or the level of customer service that we strive to provide to every guest. Our staff will certainly use this as an opportunity for growth and improvement. I assure you, we will...

Alpine
Reviewed 24 October 2014

Great location in La Jolla, easy to walk to shopping, restaurants, and the beach. Comfy room, hotel lobby was quaint and nice staff. Liked the coffee station in the lobby - nice touch. We would stay here again.

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1Thank 245Karin
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear 245Karin, Thank you for taking the time to comment on your recent experience at the Empress Hotel in La Jolla. I am excited to see your comments about our quiet and convenient location just minutes from shops, restaurants and the beach. I am also pleased you enjoyed our complimentary breakfast and coffee in the lobby to start the day...

Staten Island, New York
Reviewed 24 October 2014

My husband and I stayed there on Oct 7-9th. Our room comfortable. We just wanted to say that they have the best towels, soft soft soft mmmmm. Valet was wonderful. Front desk was helpful with restaurants. Everyone was friendly and I would stay here again. Great location within walking distance to the shore and to some great restaurants. Thank you...

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Helpful?
Thank SANDYSMOM13
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience on TripAdvisor! We are very delighted to see that you enjoyed your time at the Empress Hotel La Jolla and it is great to see that you were very pleased with your choice in our hotel. Thank you for all the kind comments regarding our comfortable...

Lincoln, California
Reviewed 23 October 2014

This Hotel has a great location, wonderful, courteous and helpful staff. The valet parking worked well. It is within walking distance to downtown, many wonderful restaurants and the beach. The beds were extremely comfortable too. The in Hotel restaurant had delicious food and was convenient too. Sally G. was particularly helpful and went out of her way to assist!

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Helpful?
Thank Jeanne R
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Jeanne R, Thank you for taking the time to share your recent experience! We are very excited to see that you greatly enjoyed all that our hotel has to offer for each of our guests, including our convenient location, comfortable beds and our helpful staff, especially Sally G. We thank you for the very kind comments. We look forward...

Reviewed 18 October 2014

My boyfriend, my dog Max and I spent 2 nights at The Empress Hotel. The staff was extremely helpful, friendly and accommodating for our every need. The room was very clean, modern and surprisingly had soft towels. The shower was great, strong pressure and also very clean. The room rate was very reasonable, expanded continental breakfast daily, and dog friendly....

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Helpful?
Thank Farrell F
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Farrell, Bruce & Max, Thank you for taking the time to share your experience with us! I am so pleased that you found our staff to be friendly, helpful and accommodating. It is also great to see that you were able to enjoy everything that our convenient location has to offer as well as our many complimentary amenities from...

Victoria, Texas, United States
Reviewed 16 October 2014

I will have to say on my return to La Jolla I will stay here. It has such a great location, great ambiance, attentive to your needs, great little breakfast area and classy restaurant with a lot of ambiance. All fit together to make you feel right at home. And the good news was they had free wifi in the...

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Helpful?
1Thank DrBudLee
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear DrBudLee, Thank you for taking the time to review our hotel and we appreciate your kind comments. We are very happy to see that you greatly enjoyed your stay with us including our convenient location, attentive staff, and our boutique ambiance. We feel our guests should receive the highest level service at a great value and we're pleased to...

Rye, New York
Reviewed 14 October 2014

Stayed 4 nights in this small boutique hotel within walking distance to everything. Comfy beds, quiet rooms, and a great restaurant in the lobby. The staff was efficient, fast and all seemed to enjoy their jobs. Valet service took no time at all to get the car.

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Helpful?
Thank JoAnn C
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear JoAnn C, Thank you for sharing your recent experience with the online community. We are very happy to see that you enjoyed your time with us while visiting La Jolla. We will let our staff know that you appreciated their friendly and efficient service. Thank you for mentioning our convenient location and we're pleased you enjoyed your experience at...

Orlando, Florida
Reviewed 13 October 2014

The hotel location is perfect within walking distance to beach and great restaurants. Our room was very nice and clean, they're upgrading all the rooms in the hotel, we got the newest one. Has a nice coffee machine with starbucks coffee that was very convenient since we woke up after breakfast time. The staff was very nice and I got...

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Helpful?
1Thank moniqueashbrook
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear Braziliantravelers, On behalf of our entire staff, I want to thank you for sharing such kind remarks about your most recent stay. It is wonderful to hear that you enjoyed our newly renovated guestrooms, convenient location near the beach and restaurants, and our friendly staff. We look forward to seeing you again soon! Sincerely, John S Haerr General Manager...

Washington DC, District of Columbia
Reviewed 12 October 2014 via mobile

The hotel has a great location but is in desperate need of an update. The rooms are average at best with very limited views. We couldn't even slide the bathroom door closed it was too heavy and jammed almost every time we tried to open. Breakfast is your typical lack luster continental with bagged bagels and unripe bananas. Don't let...

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Helpful?
Thank JagstheTraveler
Empresss_GM, General Manager at Empress Hotel, responded to this review

Dear JagstheTraveler, Thank you for taking the time out of your day to provide us with feedback regarding your recent stay with us. It looks like there were some areas that fell short of your expectations and I would like to apologize for the issues you encountered during you stay with us. I am sorry to hear about your experience...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Empress Hotel is a traditionally elegant European-style boutique hotel, known for its warm hospitality, superior accommodations and attentive service. Located right in the heart of La Jolla Village. Within walking distance to shops, restaurants, beach, and wedding sites. All guestrooms include complimentary deluxe continental breakfast and wireless internet. ... more   less 

Additional Information about Empress Hotel

Address: 7766 Fay Avenue, La Jolla, San Diego, CA 92037 (Formerly Empress Hotel of La Jolla)
Region: United States > California > San Diego > La Jolla
Price Range: $297 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Empress Hotel 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Empress Hotel La Jolla
Empress La Jolla
Hotel Style:
#2 Business Hotel in La Jolla
#2 Spa Hotel in La Jolla
#3 Green Hotel in La Jolla
#4 Romantic Hotel in La Jolla
#5 Family Hotel in La Jolla
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Questions & Answers

Here's what travellers have asked, with answers from Empress Hotel staff and other travellers.
9 questions
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Questions? Get answers from Empress Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we liked our top/5th floor room. No one above - partial view of ocean.”
 of 5 bubbles Rateyjane, 10 Feb 2017 | Read review
“Spa suite was a real treat.”
 of 5 bubbles AKREdinburgh, 9 Feb 2017 | Read review
“5th floor affords some views from either side of the hallway.”
  • Windows have adjustable shutters.
  • The blue ceiling is very cheery.
  • Very beach color scheme which is lively & appropriate.
  • You can see the ocean here and there between the buildings.
  • peek-a-boo ocean
  • Rainbow after 36 hours of rain and wind.
 of 5 bubbles X-NYr, 26 Jan 2017 | Read review
“The street isn't that busy, so it probably doesn't matter which room you have.”
 of 5 bubbles gusb2013, 19 Jan 2017 | Read review
“Above the 3rd floor, Manhattan's Restaurant on the main floor is a piano bar.”
 of 5 bubbles ChristineLA, 17 Jan 2017 | Read review
5 of 5