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Laguna Brisas Hotel

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Laguna Brisas Hotel
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715 Reviews from our TripAdvisor Community

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Showing 682: English reviews
Mill Valley, United States
Reviewed 26 May 2015

This hotel is quite outdated. The walls are paper-thin (snoring next door), thick, black mold under the shower faucet handle, terrible quality of pillows made for a fitful sleep for all of us. Good location and friendly staff were a plus but did not make up for the overall experience of my stay.

Review collected in partnership with Best Western
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Helpful?
Thank Russell L
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am disappointed that we did not meet your expectations. I will share your words with the staff as a training tool. We will continue to to train our employees and instill in them a can do attitude. Best regards.

Rancho Cucamonga
Reviewed 18 May 2015

Very convenient location, next to the trolley stop as well. The quality of the hotel is exceptional, could use a few updates but overall I would say this is a great place. If you are staying on the beach facing side of the property, be advised there is heavy traffic on that side and is very noisy.

Review collected in partnership with Best Western
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Helpful?
1Thank Jeremy L
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am glad that you enjoyed your stay with us, I will share your words with the staff. We will continue to train our employees and instill in them a " can do " attitude in them. We firmly believe there can be no substitute for superior customer care. Happy travels.

San Dimas, California
Reviewed 14 May 2015

First of all, we had to park in a dark underground parking area with very narrow spaces and dim lighting which we were charged $10/night. Because of extremely noisy highway, we asked for a quiet room. The room was quiet but was on the fourth floor and took an elevator to the third floor and had to drag our suitcases...

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Helpful?
1Thank rebrawlings
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am disappointed that we did not meet your expectations. We will continue to train our employees and work on our shortcomings. We appreciate your comments. We will continue to strive for 100% guest satisfaction. Best regards.

Reviewed 13 May 2015

Location is great and an easy walk across the street to the beach. The front desk has beach chairs that are available on a first come basis. View on the second level is nice and and you can see the water (not the beach). Pool is a joke and the rooms are below average but the location is very solid.

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Helpful?
Thank Josh A
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

We agree. It is a great location in a great town. We will continue to work on our shortcomings and strive for 100% guest satisfaction. We firmly believe there can be no substitute for superior customer care. Thank you for staying with us.

Reviewed 13 May 2015

Although this hotel location is loud because of the traffic, it is immediately across the street from the beach. Towels provided. It also has a great view rooftop, pool and hottub that made our Mother's Day picnic a joy - away from overcrowded restaurants. The best were the staff of Erin, Whitney, and Kevin. The maintenance and cleaning staff also...

Review collected in partnership with Best Western
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Helpful?
Thank 523renatem
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

We are delighted that you enjoyed Mother's Day at our hotel. We will continue to do everything possible to ensure a pleasant stay. We firmly believe there can be no substitute for superior customer care. Please come back and see us soon. Happy travels.

Salt Lake City
Reviewed 4 May 2015

The hotel itself is nice, but I did not have a good experience. I drove 10 hrs from out of state and arrived late at night at 1am and was awakened around 6am by a jackhammer next door. I spoke to the front desk about the noise, they recommended that I go complain to the restaurant next door who was...

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Helpful?
1Thank May21st
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am disappointed that you did not enjoy your stay with us. Unfortunately there is very little we can do with noise not related to the hotel. I do not agree with the front desk agents suggestion. We will continue to strive for 100% guest satisfaction. Best regards.

SEATAC
Reviewed 4 May 2015

great location, our room had a fabulous view, price was reasonable, establishment needs some polishing, staff needs some customer service training and coaching, linens need to be replaced, towels at the pool

Review collected in partnership with Best Western
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Helpful?
1Thank MARK P
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am delighted that we met your expectations and your suggestions are well taken. We will continue to train our staff and work on our shortcomings. Happy travels.

Las Vegas NV, United States
Reviewed 4 May 2015

Beautiful property, lovely room. Loved the viewing deck, pool, jacuzzi, close to beach, shopping and restaurants. Highly recommended. Friendly staff. Nothing negative to say. I will stay there again next time I'm in the area

Review collected in partnership with Best Western
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Helpful?
Thank Colleen H
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I will share your words with the staff so they may continue to give their best effort. There can be no substitute for superior customer care. Best regards.

indio, United States
Reviewed 1 May 2015

Complimentary buffet ran out of hot items before we got there which was 25 minutes before it ended. Spa by the pool was less then invigorating with most of the jets not functioning. Room not cleaned after advising front desk we were leaving for the day before 1 pm.

Review collected in partnership with Best Western
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Helpful?
Thank Joanne I
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am disappointed that you did not enjoy your stay with us. We will use your comments as a trianing tool for out staff. We will continue to strive for 100% guest satisfaction. Happy travels.

riverside, United States
Reviewed 29 April 2015

Oh how I wish I could afford the Surf & Sand Resort across the street. Until win the lottery I have to go with affordability and BW Laguna Brisas fits my bill! Great breakfast, comfortable bed, super clean, pretty and relaxing. Did not use the pool but it sure looked inviting. The staff are awesome!

Review collected in partnership with Best Western
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Helpful?
3Thank Wanda D
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

We are not quite a 5 star hotel but what we lack in facilities we try to make up with customer service and an impeccable hotel. We appreciate your words and hope to see you soon. Happy travels.

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Amenities

Highlights
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
"99 Steps to the Beach..." The alluring tranquility of the infinite Pacific will envelope your senses as you relax and rejuvenate in one of our fully air-conditioned rooms featuring beautifully appointed furnishings and 32-inch flat screen LCD Televisions. Immerse yourself in the warmth of the sun while gazing towards Catalina Island and the ocean's expanse from our scenic rooftop terrace followed by a soothing swim in the sparkling outdoor pool. Let your mind drift while your dreams soar. Complimentary high-speed Internet! Complimentary hot buffet breakfast! From a romantic getaway to a family vacation to the refined services for the business traveler, the Laguna Brisas Hotel is your perfect destination. From the moment you enter the lobby, you will be greeted with friendly smiles and the superior service one would expect from such a special location. Laguna Brisas is located above the crystal waters of the blue Pacific at the corner of Bluebird Canyon and South Coast Highway. Parking fee $20 USD per night; one parking spot allowed per room. Enjoy your moment at the Laguna Brisas Hotel today! ... more   less 

Additional Information about Laguna Brisas Hotel

Address: 1600 S Coast Hwy, Laguna Beach, CA 92651-3262 (Formerly BEST WESTERN PLUS Laguna Brisas Spa Hotel)
Region: United States > California > Orange County > Laguna Beach
Price Range: $203 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Laguna Brisas Hotel 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Best Western Plus Laguna Brisas Hotel Laguna Beach
Best Western Laguna Beach
Laguna Beach Best Western
Hotel Style:
#9 Family Hotel in Laguna Beach
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Questions & Answers

Here's what travellers have asked, with answers from Laguna Brisas Hotel staff and other travellers.
4 questions
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Questions? Get answers from Laguna Brisas Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view rooms are not the quiet rooms since they are above PCHighway.”
lindad633, 17 Jan 2017 | Read review
“Regardless of the room location, you do not get a direct beach view. Do ask for a room toward the front of the property for a partial view.”
Laura-Alabama, 6 Jan 2017 | Read review
“Rooms on the 3rd and 4th floors tend to have less street noise.”
teresam0723, 1 Dec 2016 | Read review
“Make sure you get a room with elevator access”
nativecal, 27 Nov 2016 | Read review
“Top floor, front of the hotel if you want a view, back of the hotel if you want quiet.”
Larrybryan, 19 Nov 2016 | Read review
5 of 5