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BEST WESTERN PLUS Laguna Brisas Spa Hotel

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702 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Laguna Brisas Spa Hotel
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Showing 671: English reviews
Eureka, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 13 March 2015

nice location, with a short walk to the beach or drive a short way to downtown shopping/eating/walking. property could use updated carpets & better A/C units in rooms, but it was clean & welcoming. 2 parking garages bring you into the hotel on 2 different levels, so try to follow the signs for finding the lobby (and maybe leave a... More 

Review collected in partnership with Best Western

Helpful?
Thank Becky W
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I agree the locations is superb. We are glad you enjoed your stay in Laguna beach in general and in particular at our hotel. We will continue to work on our shortcomings to ensure a pleasant stay for our guests. Happy travels. More 

Riverside, United States
2 reviews
Reviewed 12 March 2015

Price was very good, food was good. Needed a better hair dryer and microwave in room. Note if you do stay in a room facing PCH traffic is a bit loud at times, you might want to take ear plugs if you are a light sleeper.

Review collected in partnership with Best Western

Helpful?
Thank Victoria S
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

Happpy anniversary. We are glad you picked us for such a special occacion. We will continue to improve our hotel and emphasize customer care. There can be no substitute. We look forward to your next vist. More 

Houston, Texas
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 March 2015 via mobile

We stayed here for three nights and would recommend. Yes, it is an older property and the rooms are small. But, the location is great and the spacious rooftop terrace is a wonderful place to unwind. The free breakfast offers variety and was sufficient for our needs. Our room was kept very clean. The staff who interacted with us were... More 

Helpful?
Thank mariagloria
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am ecstatic that you enjoyed your stay with us. I agree with you the sundeck area is a great place to unwind. I will share your words with the staff. They will be delighted that their efforts were noticed. Happy travels. More 

San Diego
Level Contributor
4 reviews
Reviewed 11 March 2015

I really enjoyed our stay at Laguna Las Brisas. The room was very large with a balcony, fridge & Jacuzzi in the room. The property is very well kept & has been updated. The staff are exceptional and went out of their way to make me feel like a guest & not just a customer.

Review collected in partnership with Best Western

Helpful?
Thank Caryl G
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are delighted that we met your expectations. We will continue to motivate our staff so they may continue to give thier best effort to ensure an enjoyable stay for our guests. We hope to see you again soon. Best regards. More 

Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 March 2015 via mobile

The location is nice. The reception staff (night) are horrible. They are not friendly or helpful. If you have a service dog, don't expect to be treated with kindness. Parking is bad. The "standard" room we were given was the size of a closet. The breakfast was what you could get at a conveniece store and the jacuzzi tub had... More 

Helpful?
Thank Greatplaces2go
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am sorry you did not enjoy your stay with us. We will continue to train our staff and work on our shortcomings. The rules and/or suiggestions regarding the use of the spa are for the satefy and well being of all our guests. Best regards. More 

United States
1 review
Reviewed 7 March 2015

Room wasn't cleaned for 2 days. Manager accused us of someone being in the room so it could be cleaned. Actually the cleaning staff's key was broke and they couldn't enter. Manager wouldn't even apologize and didn't address the fact that his first response was to blame the guest. Loud rooms facing highway 1. Balcony doors need to be replaced... More 

Review collected in partnership with Best Western

Helpful?
Thank Thomas F
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am sorry that you did enjoy your stay with us. We will continue to do everything possible to ensure a pleasant stay for our guests. We will not be detered in obtaining our objective... superior customer care. Best regards. More 

Palm Springs, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 March 2015

My experience with Best Western, usually good. Not Here! On a midweek Tuesday, room not ready at 1pm...after two hour drive, wanted to settle in..no go.Said they had a "Busy" prior day..rooms not ready..HUH? Would have a wait until 4pm. When I asked to see room, while waiting, refused request. Said I could cancel, but would have to tell them... More 

Helpful?
1 Thank mark l
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am sorry you were not able to get to the room early. The check out is 12 noon and the check in is 4pm.. Of course when there are rooms available we allow our guest early chek ins. I'm afrai d thuis was bniot your case. We will continue to work hard to ensure an enjoyable and trouble free... More 

Las Vegas
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 6 March 2015

For the price, we put up with the smell. They never used to charge for pricing here but $10 per day won't break your wallet like other hotels. Internet is very slow. Don't eat the eggs during their breakfast buffet ! My wife and I were on the toilet the whole day. Never make reservation changes with Marriott central office... More 

Review collected in partnership with Best Western

Helpful?
Thank DRDU
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that we did not meet your expectations. We will continue to train our staff and do whatever is necessary to ensure an enjoyable stay for all our guests. We continue to work on our shortcomings and strive for 100% guest satisfaction. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 February 2015

I've stayed here several times, no recognition for multiple stays, horrible customer service, very bad Wifi, no cell service. Front desk would not move me to a different room, told me the cell service was my problem. After staying here for business since 2007, I will never stay here again. And, there is now a parking fee for this dump.... More 

Helpful?
Thank SLM_travel
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappointed that we did not meet your expectations.We will continue to train our staff and work on our shortcomings. There can be no substitue for su[perior customer care. We apologize for our deficiencies but the cell reception unfortunately is not in our hands. Best regards. More 

Roseville, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 February 2015

Came here to detox after 5 days in Disneyland. What a wonderful treat! The room was gorgeous, with a spa to boot. All the shops, restaurants and beaches were within walking distance. The full breakfast buffet in the morning was delicious and satisfying.

Review collected in partnership with Best Western

Helpful?
Thank sharmarkelly

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
"99 Steps to the Beach..." The alluring tranquility of the infinite Pacific will envelope your senses as you relax and rejuvenate in one of our newly remodeled, fully air-conditioned rooms featuring large, oversized whirlpool spas for two, beautifully appointed new furnishings and new 32-inch flat screen LCD Televisions. Immerse yourself in the warmth of the sun while gazing towards Catalina Island and the ocean's expanse from our scenic rooftop terrace followed by a soothing swim in the sparkling outdoor pool. Let your mind drift while your dreams soar.Complimentary high-speed Internet! Complimentary buffet breakfast! From a romantic getaway to a family vacation to the refined services for the business traveler, the BEST WESTERN PLUS Laguna Brisas Spa Hotel is your perfect destination. From the moment you enter the lobby, you will be greeted with friendly smiles and the superior service one would expect from such a special location. Located above the crystal waters of the blue Pacific at the corner of Bluebird Canyon and South Coast Highway, each fully air conditioned room features a refrigerator, coffee/coffeemaker, iron/board, hair dryer, complimentary local and toll free calls and newspaper. Parking fee $10 USD per night. One parking spot allowed per room. Rooftop Terrace with panoramic views of the coastline, Catalina Island and the breathtaking colors of the sunset beyond. For the sun worshipper, the quiet and serene courtyard area features an outdoor heated swimming pool and spa. Enjoy your moment at the BEST WESTERN PLUS Laguna Brisas Spa Hotel today! ... more   less 

Additional Information about BEST WESTERN PLUS Laguna Brisas Spa Hotel

Address: 1600 S Coast Hwy, Laguna Beach, CA 92651-3262
Region: United States > California > Orange County > Laguna Beach
Price Range: $164 - $524 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Laguna Brisas Spa Hotel 2.5*
Number of rooms: 66
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Also Known As:
Best Western Plus Laguna Brisas Hotel Laguna Beach
Best Western Laguna Beach
Laguna Beach Best Western
Hotel Style:
#9 Family Hotel in Laguna Beach
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Laguna Brisas Spa Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Laguna Brisas Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 3rd and 4th floors tend to have less street noise.”
 of 5 bubbles teresam0723, 1 Dec 2016 | Read review
“Make sure you get a room with elevator access”
 of 5 bubbles nativecal, 27 Nov 2016 | Read review
“Top floor, front of the hotel if you want a view, back of the hotel if you want quiet.”
 of 5 bubbles Larrybryan, 19 Nov 2016 | Read review
“Third floor, north side as that is where the breakfast room is located and is quieter.”
 of 5 bubbles 199sunshinen, 15 Nov 2016 | Read review
“Top floor and ocean facing.”
  • Here is the view from the top floor rooms of the hotel. Nice hotel with great views of the Pacif
 of 5 bubbles cawilly, 12 Oct 2016 | Read review
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