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All reviewslake arrowhead resort and spaprivate beachfront desk managermountain viewcommon areasmain lobbywe ordered room servicehotel lobbylounge chairsthe general managerbig bearfitness centersouthern californialos angelesmid weekget awaywalking distance to the village
Great location
Lobby is nice and large with fireplaces and tables. Plenty of seating for reading and playing games
Rooms are nice size. We booked two rooms. One for us and one for our older/adult teens.
Safe area
The restaurant is ok. Go to the...More
Thank 732lovetotravel
Response from Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph CollectionResponded 3 days ago
Thank you for giving us your valuable feedback. We are happy to hear that you enjoyed your recent stay! We look forward to welcoming you back to the Lake Arrowhead Resort and Spa when your travels bring you to Lake Arrowhead.
We were a family of 4 visiting end of March, beginning April 2018. The stay was nice, the rooms clean, one only restaurant on premises and a combo gym/ spa.
The area it is located it is beautiful so one has lots to do outside...More
1 Thank Katia_92109
Response from Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph CollectionResponded 3 weeks ago
Thank you for taking the time to provide us with your valuable feedback. We appreciate you bringing these concerns to our attentions. Please note that we have shared your feedback with the appropriate team members to address and improve the issues that you encountered during...More
We stayed at this “autograph” Marriott for 2 nights. We found the front desk women friendly. The lobby is large and beautiful. Our room was alright, but in poor shape. The refrigerator did not seem to work, the ceiling had lines of patched paint, part...More
Thank LeeMahwah
Response from Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph CollectionResponded 3 weeks ago
Thank you for giving us your valuable feedback. We have shared your note with the appropriate team members to work on the areas that fell short during your recent stay. We look forward to welcoming you back when your travels bring you to Lake Arrowhead.
I wish I could give this place zero stars. I’ve stayed in plenty of Marriotts and this place is a certified dump. Dirty carpets and linens...horrible restaurant and even worse customer service from hotel staff. Not even close to being worth the money. You will...More
1 Thank andi4music
Response from Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph CollectionResponded 4 weeks ago
Thank you for taking the time to give us your valuable feedback. As a teachable moment we have shared your note with the appropriate team members. We appreciate all guest feedback and sincerely apologize for the inconveniences your party encountered during your recent visit. We...More
I typically do not write reviews/feedback and I can say that this is my first time providing a negative review, as my experience at Lake Arrowhead resort was nothing, but horrible.
First of all, if you want to see how a person-who hates his job...More
1 Thank Peji_gol
Response from Jennifer H, Executive Assistant at Lake Arrowhead Resort and Spa, Autograph CollectionResponded 4 weeks ago
Thank you for choosing to stay at the Lake Arrowhead Resort and Spa, Autograph Collection and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable...More
