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I stayed here one night on a Saturday with my family. The checkin process was very smooth sailing. I was awarded an upgrade due to high status as an IHG member, and that is always welcome! I found the room to be a bit worn...More
I stay at this location on business several times in the year, over the past few years. The hotel has all the usual amenities useful to the business traveler - comfortable bed, coffee pot in the room, fridge and microwave in the room, free wi...More
2 Thank erudite_30
Response from Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake ForestResponded 21 October 2015
Thank you for your constructive review of the hotel during your stay. I can assure you that as a staff, we try to create the best possible experience for our guests and that starts with making sure you have a clean, functional suite...More
I love the free breakfast that you can make your own waffle! Front desk Bobby is kind and helpful. My room has been upgraded to a suite with kitchen and sitting room its sad that I don't have time to cook this time. The bath...More
This is my fourth continuous month with Staybridge Suites Irvine Spectrum/Lake Forest as I am writing this review and let me tell you first hand that the experience was amazing. The Manager that I had to deal with, Cloe was extremely helpful when there was...More
I stayed there on business and a disgusting sewer smell was emanating from the bathroom sink. My entire room smelled like an outhouse. There were no rooms to switch to because they were sold out and nothing else was offered. The staff declined to smell...More
Thank jen r
Response from Gloria W, General Manager at Staybridge Suites Irvine Spectrum/Lake ForestResponded 5 September 2015
Dear Jen R,
We are very concerned about your experience. I'm not sure exactly what happened or why you were not given the opportunity to switch rooms. Although challenges happen, our team prides itself on taking great care of our guests, so I will discuss...More
Yes. The kitchens are fully operative for preparing small meals. They have a small but full sized refrigerator/freezer, a dishwasher (dishwasher detergent included), a small stovetop with pots and pans, a microwave oven... More
Yes. The kitchens are fully operative for preparing small meals. They have a small but full sized refrigerator/freezer, a dishwasher (dishwasher detergent included), a small stovetop with pots and pans, a microwave oven, dishes, and silverware.