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One of those hotels were price and service are the deciding factor. The gentleman that checked me in insisted on a license plate for the car, really? Next, he forgot to run a card, I was out shopping when he called asking for me to...More
This hotel has a great location, close to restaurants, expressway, and stores. Great hospitality and ammenities. Great breakfast buffet, clean and nice rooms, will stay there again! Has a pool, gym, nice conference room, vending machines, and enough parking.
Hotel was convenient to I-5 and the room was pleasant but the hot water was barely lukewarm and the thermostat didn’t work. Had we arrived earlier in the evening we would have asked the hotel maintenance attend to water and thermostat.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 3 days ago
Thank you for choosing Holiday Inn Express and Suites Lathrop.
I would like to start to apologize for any inconvenience due to the non working thermostat and the heating system in the bathroom. We will investigate this further with our team. It is...More
I told the nice lady with the sniffles WiFi did not work. She said she'd call. When I returned fro "dinner" at a truck stop sandwich place, the only place within walking distance, she said they (the WiFi people) would all me to "talk me...More
Thank Michael S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 13 November 2017
Hi Michael S,
We aim to deliver comfortable accommodations and I'm delighted to see your perfect rating for our hotel's cleanliness. On the other hand, I'm sorry to hear about the inconvenience caused by our WiFi connection and how this was handled by our staff....More
Had last minute meetings in adjacent to the Stockton Airport, the name brand hotels were 20-25 minutes away on the opposite side of town. I decided to stay less than 10 minutes away in Lathrop, and what a pleasant surprise. The Holiday Inn Express in...More