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Hotel Maya - a DoubleTree by Hilton Hotel

1,813 reviews
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Traveller (844)
Room & Suite (381)
Dining (93)
Overview
  • Excellent51%
  • Very good29%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“warm cookies”(31 reviews)
“queen mary”(444 reviews)
“double tree”(22 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,813)Write a Review
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All reviewswarm cookiesqueen marydouble treefire pitwater viewdowntown long beachbeautiful hotelwater taxifree shuttleacross the bridgelove this hotelpre cruisecarnival cruiseupon checkparking lotshoreline villageconvention center
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21 - 25 of 1,743 reviews
Reviewed 8 January 2018

NYE stay. Excellent food. Club could have used a little help. Maybe offering lounge areas and bottle service to draw in more of a crowd. A bit more of lighting and decor could have pumped it up along with more current music. The DJ played...More

Review collected in partnership with DoubleTree by Hilton
Thank rhondab2018
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 9 January 2018

Thanks for the great feedback. We will make the changes for next year!

Reviewed 7 January 2018

Very clean and nice decor but bed and pillows were too hard and lumpy for my comfort. The staff were friendly and helpful. AC was loud when it came on which was startling but they had ear plugs in the room and that helped block...More

Review collected in partnership with DoubleTree by Hilton
Thank teresapR3874MA
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 8 January 2018

Thanks for the feedback. We will check the bed and pillows in your room however we do have several different pillow types available upon request. We certainly want all of our guests to have a good night sleep(thus the ear plugs for light sleepers) and...More

Reviewed 7 January 2018

Solo trip for Christmas Great room Friendly staff Amazing views and spacious room with balcony (4th building) Close enough to Pike to walk to the malls and free shuttle service for pick up and drop off although I didn’t use as I liked the walk...More

Review collected in partnership with DoubleTree by Hilton
Thank 460ciaobella
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 8 January 2018

Thanks for your great feedback and glad you enjoyed it overall. We do have regular coffee pots available upon request though most guests prefer the Keurig single pod coffee makers. Just let us know during your next stay and we will switch out the coffee...More

Reviewed 6 January 2018

This hotel site is in an industrial area away from most restaurants and shopping. Service is poor quality of rooms is poor its a poor value you can do better on the other side of the river. I was very disappointed in this property

Review collected in partnership with DoubleTree by Hilton
Thank Z4347BUpatc
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 8 January 2018

Thanks for the feedback however it is very unusual and not what we typically hear. I would appreciate it if you could email me directly at Kristi.allen@Hilton.com with more details so I may follow up. Thank you.

Reviewed 5 January 2018

We wanted to have New Years aboard the QM and the Hotel Maya was just a short walk away. It was the perfect location for what we wanted. The staff and accommodations were excellent and having the van for transportation to local areas was a...More

Review collected in partnership with DoubleTree by Hilton
Thank Q2511NOteresat
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 8 January 2018

Happy New Years and thanks for the great review. The Maya is also the perfect place to celebrate as we can view all fireworks from our patios and have several party packages. Come stay with us again next year!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$210 - US$439 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Long Beach
#3 Luxury Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$210 - US$439 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Long Beach
#3 Luxury Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (844)
Room & Suite (381)
Dining (93)
Pool & Beach (87)
Amenities (33)
Business Centre & Event Rooms (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
nana101
19 December 2017|
Answer
Response from 701LongBeach | Property representative |
Please contact sandy.soto at hotel directly to clarify if you mean room and parking or just parking.
0
Votes
nana101
19 December 2017|
AnswerShow all 3 answers
Response from Chandlergecko | Reviewed this property |
Not sure.... you might call the hotel. They are very accomodating!
0
Votes
Lisa S
16 August 2017|
Answer
Response from Jonathan K | Reviewed this property |
Guests can use the pool free of charge; you'd have to contact the hotel to see if non-guests are able to purchase a day pass.
0
Votes
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12345611
Room Tips
"Rooms with a balcony are lovely"
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"Building 4 looks over the pool and can be a little noisy before 10 PM"
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"wonderful view Queen Mary II"
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"With all the construction take your time to get to the hotel safely."
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