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Hotel Maya - a DoubleTree by Hilton Hotel

1,815 reviews
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Traveller (844)
Room & Suite (381)
Dining (93)
Overview
  • Excellent51%
  • Very good29%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“warm cookies”(31 reviews)
“queen mary”(444 reviews)
“double tree”(22 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,815)Write a Review
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All reviewswarm cookiesqueen marydouble treefire pitwater viewdowntown long beachbeautiful hotelwater taxifree shuttleacross the bridgelove this hotelpre cruisecarnival cruiseupon checkparking lotshoreline villageconvention center
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331 - 335 of 1,745 reviews
Reviewed 24 December 2016

Think the guy at the front desk was asleep...had to ask hello 3 or 4 times...waited about 5 minutes before he finally showed up After about 10 minutes of watching him type stuff in, got my keys...and they of course they didn't work, so had...More

Review collected in partnership with DoubleTree by Hilton
Thank alokg975
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 27 December 2016

Thank you for letting us know and we will immediately watch all of the check in cameras to see where the agent was. At night they do the closing paperwork but there should be a bell on the front desk to ring if they aren't...More

Reviewed 23 December 2016

A lovely hotel, very friendly and attentive staff and a great restaurant! Checked in due to sailing holiday cut short by weather - made very last minute plans and were accommodated very well. Would definitely return to the Maya!

Review collected in partnership with DoubleTree by Hilton
Thank paulrC4823FG
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 27 December 2016

Thanks for the great review! We are sad your trip got cut short but happy you got to stay with us at the Maya and enjoy a little retreat. Come back again soon!

Reviewed 22 December 2016

Very nice staff who provided great service. Hotel was unique and clean. Walking distance to all major sites, located on the coast with a nice view. Outdoor amenities, shuttle staff and breakfast buffet were all good.

Review collected in partnership with DoubleTree by Hilton
Thank Tracy M
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 23 December 2016

Thanks for the great review. We appreciate it and are glad you liked it.

Reviewed 21 December 2016

Nothing stood out. Pretty pricey for not getting a least an ocean view. You get a better price at the Hyatt and nicer rooms. Not to knock on Maya but I stayed there a couple of years ago and things have changes.More

Review collected in partnership with DoubleTree by Hilton
Thank Luis R
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 23 December 2016

Thanks for the feedback. We have done a full renovation in the last few years adding new AC's, new hardwood floors, sound proofing all guest rooms, new windows and doors, new couches and chairs, etc. in all guest rooms and then added a new pavilion,...More

Reviewed 19 December 2016

Very clean and the employees are very nice. They have a restaurant on the grounds and it has good food. They also have a free shuttle to take you to the shops. They have a nice pool with a hot tub. They treat the veterans...More

Thank sharonmoleary
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 21 December 2016

Thanks for the nice review and glad you enjoyed it. Come back soon

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$210 - US$438 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Long Beach
#3 Luxury Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$210 - US$438 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Long Beach
#3 Luxury Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (844)
Room & Suite (381)
Dining (93)
Pool & Beach (87)
Amenities (33)
Business Centre & Event Rooms (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
nana101
19 December 2017|
Answer
Response from 701LongBeach | Property representative |
Please contact sandy.soto at hotel directly to clarify if you mean room and parking or just parking.
0
Votes
nana101
19 December 2017|
AnswerShow all 3 answers
Response from Chandlergecko | Reviewed this property |
Not sure.... you might call the hotel. They are very accomodating!
0
Votes
Lisa S
16 August 2017|
Answer
Response from Jonathan K | Reviewed this property |
Guests can use the pool free of charge; you'd have to contact the hotel to see if non-guests are able to purchase a day pass.
0
Votes
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12345611
Room Tips
"Rooms with a balcony are lovely"
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"Building 4 looks over the pool and can be a little noisy before 10 PM"
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"wonderful view Queen Mary II"
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"With all the construction take your time to get to the hotel safely."
Read review
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