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Hotel Maya - a DoubleTree by Hilton Hotel

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Traveller (880)
Room & Suite (386)
Dining (93)
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Overview
  • Excellent51%
  • Very good29%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“fuego restaurant”(51 reviews)
“warm cookies”(30 reviews)
“double tree”(23 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
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Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Jun6 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,860)
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All reviewsfuego restaurantwarm cookiesdouble treequeen marywater viewfire pitdowntown long beachbeautiful hotelwater taxifree shuttlepre cruiseacross the bridgecarnival cruisehotel restaurantupon checkdowntown areashoreline village
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361 - 365 of 1,788 reviews
Reviewed 8 January 2017

Excellent location for cruising out of long beach. Hotel is upscale and the views are amazing. We have stayed at this location 9 years in a row. Beds are wonderful, décor is tasteful and modern and amenities are fabulous.

Review collected in partnership with DoubleTree by Hilton
Thank Kelly R
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 11 January 2017

Thanks for the beautiful review and cant wait to celebrate our ten year anniversary with you!

Reviewed 6 January 2017 via mobile

We stayed at hotel maya prior to our cruise on carnival. They were wonderful from the moment we got there until we checked out. Since it was our anniversary they had champagne and strawberries upon our arrival which we enjoyed that night on our balcony....More

Thank norskmom
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 6 January 2017

We loved that you loved it. Glad you enjoyed your crusie as well and look forward to your next stay with us.

Reviewed 4 January 2017 via mobile

So my husband and I stayed here prior to our cruise. We've always seen this hotel as an option but could never imagine not staying right next to the world cruise terminal in San Pedro. So we just decided why not. From checkin to check...More

Thank may0529
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 6 January 2017

Thanks for the wonderful review and we are so glad you found the hotel perfect. Cant wait to see you back here in March!

Reviewed 3 January 2017

Hotel Maya is a unique hotel that features individual buildings that are set slightly apart from the main lobby. However, I never considered this inconvenient. The staff is kind and helpful--use the free shuttle (ask for Lalo or Eric, they were great guides) and visit...More

Thank Krista E
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 5 January 2017

Thanks for the wonderful review. I am so glad you loved the staff, food and hotel. I hear you on the homelessness issue that is really growing in all California cities. We do have roaming security that walks throughout the property day and night ensuring...More

Reviewed 3 January 2017

1. The staff at breakfast were amazing and execeptional. Hilton Management, if you are reading this...do take care of Ricardo, he exemplifies service! 2. The room was small and was amazed this was the upgrade for Diamond 3. Location was good 4. Wow! Parking 26...More

Thank DrEitan
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 5 January 2017

Thank you for your feedback and I have passed along your great comments to Ricardo who is an amazing team member. We only have two suites in the entire hotel so the main upgrades for diamonds would be non view to view and to deluxe...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$212 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Long Beach
#3 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$212 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Long Beach
#3 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (880)
Room & Suite (386)
Dining (93)
Pool & Beach (87)
Amenities (33)
Business Centre & Event Rooms (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
Jamie J
1 April 2018|
AnswerShow all 2 answers
Response from 701LongBeach | Property representative |
We have in room fridges but no microwave. There are microwaves in gift shop for guest use. The guest before was correct...bathroom shelving has been added. We also replace mattresses as needed so if a guest mentions the... More
0
Votes
Starling1
30 March 2018|
AnswerShow all 6 answers
Response from Kai J | Reviewed this property |
When we stayed last week the shuttle was available to pick up and drop off withing approx. 2 mile radius of hotel. Not to/from the airport.
1
Vote
nana101
19 December 2017|
Answer
Response from 701LongBeach | Property representative |
Please contact sandy.soto at hotel directly to clarify if you mean room and parking or just parking.
0
Votes
Room Tips
"Water view upper floors are the best to see Long Beach scenic view"
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"stay elsewhere"
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"Request water or garden views and avoid the buildings closest to the lobby and those facing the parking lot."
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"Ocean view w/ balcony"
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