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Extended Stay America - Los Angeles - Long Beach Airport

Booking.comUS$114*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Los Angeles - Long Beach Airport
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112 Reviews from our TripAdvisor Community

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Showing 109: English reviews
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Reviewed 1 week ago via mobile

I recommend not to book this hotel even if they offer 50$ a night. Room was not clean, bathroom stinks. We didn't get any room service for the 4 days we stayed. Service was Terrible. Expect loud music in the evening during weekends if you are staying in the back row rooms of the hotel as there is a party...

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Helpful?
Thank Sunil K
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for letting us know about your stay. I am extremely concerned to read your comments and apologize for the service issues you encountered while you were here. Appropriate measures have been taken to ensure this is not repeated. I am truly sorry for this unpleasant experience and hope you will consider a second visit. Sincerely, General Manager

Livingston, Montana
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Another pet friendly facility. The rooms are very open and spacious. The only thing is it sits on a very busy road. Everything else about the place is really good. They were in the process of updating the weight room.

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Helpful?
Thank motojr
About Hotel's Favourite Review
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for sharing your positive feedback about Extended Stay America - Los Angeles - Long Beach Airport. We are delighted to know you thoroughly enjoyed your time with us and that your well-appointed room and our pet-friendly feature made it even more memorable. We greatly appreciate your recommendation and hope to be your hotel of choice every time you...

Monterey
Reviewed 2 weeks ago

Yes there's a kitchen but very unexpectedly,,, after arriving we were told that there's NOTHING in it unless you pay extra. No pots, pans, dishes, silverware, but worst of all, NO COFFEE MAKER which to us is a HUGE FAIL!!! Even the smallest Motel-6 now offers in room coffee!!! The property is dilapidated and in need of repair in a...

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Helpful?
Thank FromOurManagement
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that...

Medicine Hat, Canada
Reviewed 3 weeks ago via mobile

Only reason i gave it 2 star is cause staff was nice. Ran out of coffee and all toiletries. Really? How does a hotel run our of toiletries and coffee! So disapointed. Room was supposed to be fully stocked kitchen and it literally had nothing. Empty cupboards. When i called and asked where coffee machine was she said i had...

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Helpful?
Thank NataleeDarrickBouman
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to...

Buckeye, Arizona
Reviewed 5 weeks ago

Security is poor, back door was broken. Door knob to bathroom fell off when we tried to use it. Many guests with dogs and no leashes, makes you wonder about your room. Poor customer service at front desk. I could go on and on....do yourself a favor, stay at the Residence Inn next door. Might cost a bit more, but...

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Helpful?
Thank cratebuilder
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional experience, so I apologize you had a disappointing stay with us. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so that no future guest encounters the same. Please know this...

Reviewed 23 March 2017 via mobile

I have been at Extended Stay Long Beach for an extended period of time as I am in the process of relocating. Unfortunately, it is taking longer than expected. However, the bright side is that living at Extended Stay is similar to living in a studio apartment. There's even a desk with chair and lighting for my teenager to use...

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Helpful?
Thank Helenekay K
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for your loyalty and choosing Extended Stay America - Los Angeles - Long Beach Airport for your stay. Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. We also appreciate you recognizing the exceptional service provided by our staff, especially from Anthony and Sadie! It was a...

Long Beach, California
Reviewed 19 November 2016 via mobile

Our first mistake - not fully checking the trip advisor reviews first before booking - a huge regret! Never trust 3rd party booking site reviews. We were displaced during the week after getting our hardwood floors redone. Stuck with our dog, bird, and 2 kids, we opted not to bother friends or family, instead selecting a hotel. It's hard to...

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Helpful?
Thank Seashellstew
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for your honest comments about your stay with us. The safety and security of our guests and employees is of vital importance to us, and we are sorry the "tailgate" party in our parking lot made you feel uncomfortable. We regret this first impression of our property was not a positive one, and unfortunately we did not improve...

San Francisco, California
Reviewed 13 November 2016

A very unpleasant experience. The woman working the front desk when we checked in was rude and condescending. She tried to tell us she upgraded us to a "NON-smoking" room when the entire hotel is already NON smoking. We asked for a hairdryer and she said they had none. We then called the hotels 800 phone number and spoke to...

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Helpful?
Thank Mandfu
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for your candid feedback about your recent stay with us. It is disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. I assure you a ""rude"" staff is not acceptable, and I will be working with my team to correct this. We hope you will consider...

Santa Cruz, California
Reviewed 21 October 2016 via mobile

I stayed here for the convenience of being central to two cities. It was the worst place I have been to since I was in my 20's. There is no housecleaning service until you leave. I would never go back there again or any other properties. My work set this up for me, so I didn't have a choice to...

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Helpful?
Thank timteresa0
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for the review of your recent stay and we apologize for your disappointment.  Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee.   We also offer a complimentary linen exchange service at the front desk. In response to...

Flagstaff
Reviewed 18 October 2016

My wife decided to add a few days to our Disney vacation because we didn't have to go back to work right away and we were having so much fun in California. So at the last minute I had to find a hotel at a reasonable rate. Upon arrival the building looked OK from the outside and the check in...

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Helpful?
1Thank Hyun L
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Please accept my sincere apology for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  I was glad...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Extended Stay America - Los Angeles - Long Beach Airport

Address: 4105 E Willow St, Long Beach, CA 90815-1740
Region: United States > California > Long Beach
Price Range: $161 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Long Beach Airport 2.5*
Number of rooms: 134
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Also Known As:
Extended Stay America - Long Beach Hotel Long Beach
Extended Stay Long Beach
Long Beach Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Los Angeles - Long Beach Airport staff and other travellers.
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Questions? Get answers from Extended Stay America - Los Angeles - Long Beach Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the one in another property!”
FromOurManagement, 7 May 2017 | Read review
“Stay Away! Do not stay here! Not worth the risk!”
857hyunl, 17 Oct 2016 | Read review
“Be sure you ask for the bedding for pull out and extra shampoo.”
Avalonnotarypublic, 30 Sep 2016 | Read review
“Bottom floor....less noise”
mfrye1, 13 Jul 2016 | Read review
“I stayed on the 3rd floor and it was great and on the 1st floor which is easier access to go out”
iamtariann, 2 May 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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