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Residence Inn Palo Alto Los Altos

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Residence Inn Palo Alto Los Altos
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157 Reviews from our TripAdvisor Community

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Showing 149: English reviews
New York
Reviewed 4 days ago NEW

Stayed here for a recent meeting at a local digital company. Had heard that area hotels were expensive and was prepared for that - but was not prepared to spend $440+ for what was basically a $189 hotel room. The room was the best part of this hotel experience - clean, comfortable bed, good TV/internet. Maid service was excellent. Was...

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Helpful?
Thank BK-1K
Aaron W, Manager at Residence Inn Palo Alto Los Altos, responded to this review

Greetings! I'm very sorry your experience with us was less than perfect. Thank you very much for your feedback, I have shared your concerns with our team and we are working to correct the issues you experienced. Thank you very much for staying with us and for the positive comments about your room and the hotel team members you encountered....

Manhattan Beach, California
Reviewed 1 week ago

We chose to stay here for the Thanksgiving weekend because we had such a positive experience when we stayed here in October. I wish we hadn't as the lack of attention to detail was overwhelming. We checked in Wednesday evening and that was the only thing that was pleasant. After we obtained our keys, the front desk said parking would...

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Helpful?
Thank _jrremson
Linda A, Manager at Residence Inn Palo Alto Los Altos, responded to this review

Thank you for taking the time to complete the Trip Advisor Review in regards to your recent stay at the Residence Inn Palo Alto Los Altos. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the toilet not...

Tucson, Arizona
Reviewed 1 week ago

This place is beautifully located off of El Camino Real in the back. Newly decorated. wonderful price for the area. Felt like it was primarily meant for software designers who could work in their suite for hours. Colors were neutral grays and restful. Great breakfasts.

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Helpful?
Thank grand old girl b
Las Vegas, Nevada
Reviewed 3 November 2016

this hotel has very friendly and helpful staff, room was clean and comfortable,had a mini suite,grounds were well kept, very quiet room, breakfast was served the next morning, i was surprised how good it was

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Helpful?
Thank jjhbem
Linda A, General Manager at Residence Inn Palo Alto Los Altos, responded to this review

Dear jjhbem: Thank you so much for taking time out of your busy day to share your feedback on your recent stay. We are delighted you enjoy staying with us and your positive comments will continue to motivate and inspire the staff at Residence Inn by Marriott Palo Alto/Los Altos. We hope to see you again in the near future....

Washington DC
Reviewed 30 October 2016 via mobile

I am not sure whether this hotel was newly built or newly renovated, but everything was so gorgeously modern and clean that we wondered if we were the first guests in our room! Spacious kitchenette, large living room, large bathroom. Excellent breakfast buffet and plenty of free parking. Loved the modern decor. Thanks!

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Helpful?
Thank Ariz0nagirl
Linda A, General Manager at Residence Inn Palo Alto Los Altos, responded to this review

Dear Ariz0nagirl: Thank you so much for taking time out of your busy day to share your feedback on your recent stay. We are delighted you enjoy staying with us and your positive comments will continue to motivate and inspire the staff at Residence Inn by Marriott Palo Alto/Los Altos. We hope to see you again in the near future....

Bay Area, CA
Reviewed 8 September 2016 via mobile

Stayed here for one night on business. No complaints about any of it. Check in was simple and fast. The gentleman at the counter was super friendly. (Unfortunately I don't recall his name, may have been Cory) The room was amazing. Updated and clean. If I was staying here longer I woud have utilized all the amenities in the studio...

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Helpful?
Thank Rahulm80
Linda A, General Manager at Residence Inn Palo Alto Los Altos, responded to this review

Dear Rahulm80: Thank you so much for your raving review. We hope to see you again and again when you travel to the area. Please let your colleagues know about us too! Sincerely, Linda Apichell, GM

Glasgow, United Kingdom
Reviewed 26 August 2016

This hotel is my go to hotel in Palo Alto, I always stay here having tried a few of the others in the area. The rooms are spacious and have a full kitchen/living area and it's dog friendly. It's a little annoying that the TV's don't seem to like you plugging your own devices in but they have Cable and...

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Helpful?
Thank Omar K
Linda A, Manager at Residence Inn Palo Alto Los Altos, responded to this review

Thank you for taking the time to share your feedback in regards to your recent stay at the Residence Inn Palo Alto Los Altos. Upholding our commitment to provide a memorable experience with exceptional service, we appreciate the 4 star rating. Have an excellent day! Best Regards,

Shanghai, China
Reviewed 22 August 2016

There was a small glitch in our reservation when we first arrived - our room was not ready and the next room we went to was not fully prepared, either. However, the Operations Manager, Mr. Ahmad Barakzai, could not have been more professional, considerate, friendly, or attuned to our needs. Our stay was excellent and the staff - from front...

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Helpful?
Thank valleyfalls2016
Linda A, General Manager at Residence Inn Palo Alto Los Altos, responded to this review

Dear valleyfalls2016: Thank you so much for taking time out of your busy day to share your feedback on your recent stay. We are delighted you enjoy staying with us and your positive comments will continue to motivate and inspire the staff at Residence Inn by Marriott Palo Alto/Los Altos. We hope to see you again in the near future....

Bengaluru, India
Reviewed 6 August 2016

I stayed 5 nights at this place during a business stay. I found the place very convenient with some good eating joints around. Plus being on El Camino Real made it easy to get around. The room itself was quite self sufficient and well planned. It has a good space to move around in the living area with a sofa...

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Helpful?
Thank AnishGogate
Linda A, General Manager at Residence Inn Palo Alto Los Altos, responded to this review

Dear AnishGogate: Thank you so much for taking time out of your busy day to share your feedback on your recent stay. We are delighted you enjoy staying with us and your positive comments will continue to motivate and inspire the staff at Residence Inn by Marriott Palo Alto/Los Altos. We hope to see you again in the near future....

Denver, Colorado
Reviewed 12 July 2016

I was greeted by a sweet gal, Martha. She checked me in and explained about the property and even what was being served that evening. While they charge for parking, the rate is reasonable. My room was super cleaning and updated. It was nice being on a business trip and having the comfort of a separate living space. I didn't...

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Helpful?
1Thank IndoorCamper
Linda A, General Manager at Residence Inn Palo Alto Los Altos, responded to this review

Dear IndoorCamper: Thank you so much for taking time out of your busy day to share your feedback on your recent stay. We are delighted you enjoy staying with us and your positive comments will continue to motivate and inspire the staff at Residence Inn by Marriott Palo Alto/Los Altos. We hope to see you again in the near future....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Residence Inn Palo Alto Los Altos

Address: 4460 El Camino Real, Los Altos, CA 94022-1003
Region: United States > California > Los Altos
Price Range: $182 - $602 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Palo Alto Los Altos 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Residence Inn Palo Alto Los Altos Hotel Los Altos
Residence Inn Los Altos
Los Altos Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Palo Alto Los Altos staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Residence Inn Palo Alto Los Altos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are concerned about security, ask for the main building.”
 of 5 bubbles BK-1K, 4 Dec 2016 | Read review
“Our room was in the back of the property and had a great view of tall trees outside out windows. 2nd floor.”
 of 5 bubbles grandoldgirlb, 28 Nov 2016 | Read review
“If you are parking go for a room in the building over the car park.”
 of 5 bubbles omark660, 26 Aug 2016 | Read review
“Plan for a daily charge for parking. The spots in the lot fill up quickly; use the underground parking garage safe - and convenient.”
 of 5 bubbles valleyfalls2016, 21 Aug 2016 | Read review
“Request a room across from check in. Hotel has weird lay out and better to park in garage with elevator access to room.”
 of 5 bubbles beverlyd226, 4 May 2016 | Read review
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