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Residence Inn Palo Alto Los Altos

Overview
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4460 El Camino Real, Los Altos, CA 94022-1003 See on map
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star accommodation
Additional information
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews (193)
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All reviews silicon valley whole foods underground parking long stay comfortable layout great kitchenette mountain view the sofa bed living area dining table marriott properties free breakfast main building an extended stay restaurants within walking distance fire pit rooms are clean
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1 - 5 of 185 reviews
Reviewed 6 days ago

Gave this place only three stars because of the parking fee, which they very cleverly hide in the fine print when you book. I was assured that my total cost with taxes, etc., would be $122 when I booked. Then when I arrived, I was...More

Date of stay: December 2018
Thank Joyce K
Response from Travis N, Manager at Residence Inn Palo Alto Los AltosResponded 4 days ago

Dear Joyce K, Thank you for taking the time to provide us with feedback regarding your recent stay. The parking fee is listed on all websites that our hotel is listed on, however, we do not have control over where third party booking sites (such...More

Reviewed 6 days ago

I have been to many Residence Inns and while this one does not rank the lowest, it is pretty much close to the bottom of the spectrum. Staff are not particularly friendly and breakfast is pretty average. Sleep quality is quite, good, however. Prices are...More

Date of stay: December 2018
Thank GourmandTrashPanda
Response from Travis N, Manager at Residence Inn Palo Alto Los AltosResponded 6 days ago

Dear GourmandTrashPanda, We are very sorry to hear that we failed to meet your expectations during your recent stay. We appreciate you taking the time to provide us with your feedback, and will be sharing your comments with our entire team so that the appropriate...More

Reviewed 4 November 2018

The hotel is fine. The front desk staff were not mean or bad, but they were not friendly. Service with a smile is not the theme here. The rates were fine, but tacking on $17.00 for parking is a price rape. They have underground parking...More

Date of stay: November 2018
Thank ILOVEMYWIFE_JK
Response from Travis N, Guest Relations Manager at Residence Inn Palo Alto Los AltosResponded 7 November 2018

Dear ILOVEMYWIFE_JK, We are sorry to hear that your stay with us failed to meet your expectations. We have shared your feedback with our team to ensure that all issues mentioned are addressed properly. We appreciate you talking the time to provide us with your...More

Reviewed 26 October 2018

We had an issue with our reservation and the person we dealt with was the rudest Marriott staff person we ever encountered. Frankly, he seemed to almost mock us. It was horrible, I would recommend considering any other property nearby.More

Date of stay: October 2018
1  Thank DaisyDot24
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 28 October 2018

Dear DaisyDot24 Thank you for choosing to stay at the Residence Inn Palo Alto Los Altos and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have...More

Reviewed 15 October 2018

Basic, comfortable little suite. Nice pool/fire pit area. Someplace you could definitely stay and make a little homier -we only stayed one night. Breakfast was hot and had a lot of choices, including what I think was a basic paratha with potatoes and spices (no...More

Date of stay: October 2018
Thank Karen G
Response from Amelia A, General Manager at Residence Inn Palo Alto Los AltosResponded 31 October 2018

Dear Guest, Thank you so much for staying with us. We hope to see you the next time you travel to Los Altos. Have a wonderful week.

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Room Service
Free Parking
Restaurant
Awards & Recognition
GreenPartner
GreenPartner
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenPartner
GreenPartner
Contact Information
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
156
Price range
US$117 - US$588 (Based on Average Rates for a Standard Room)
Also Known As
Residence Inn Palo Alto Los Altos Hotel Los Altos
,
Residence Inn Los Altos
,
Los Altos Residence Inn
Location
United States > California > Los Altos
Hotel class
Awards & Recognition
GreenPartner
GreenPartner
Contact Information
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
156
Price range
US$117 - US$588 (Based on Average Rates for a Standard Room)
Also Known As
Residence Inn Palo Alto Los Altos Hotel Los Altos
,
Residence Inn Los Altos
,
Los Altos Residence Inn
Location
United States > California > Los Altos
Photos
Traveller (36)
Room & Suite (29)
Dining (8)
Pool & Beach (2)
Business Centre & Event Rooms (1)
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Questions & Answers
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Charles M
4 December 2015|
AnswerShow all 3 answers
Response from Valerie E | Reviewed this property |
The Counter on El Camino and San Antonio Road has excellent burgers (beef, bison, turkey, tuna or vegetarian). Pompeii in downtown Los Altos had very good Italian food. Togos (further down El Camino towards Mountain View... More
0
Votes
Room Tips
"Be prepared for parking charge."
ILOVEMYWIFE_JK
4 Nov 2018
Read review
"As a suggestion you can request a room a little away from the elevators"
9EduardoV9
27 Aug 2018
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"Main building is more convenient to pool, breakfast, front desk, gym, than second building across the..."
Br00klynNYtravelers
23 Jul 2018
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"3rd floor is probably quieter. I think first floor rooms off parking lot would be noisy."
GofromCA
11 Jul 2017
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