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The Westin Los Angeles Airport

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3,125 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Los Angeles Airport
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Showing 2,898: English reviews
Winnipeg, Canada
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 February 2014

We stayed 3 nights. It is annoying that everywhere you go in LA costs at least $20 to park your car overnight. But that's California for you. Check in was fine, we had no issues. Our room was clean and relatively up to Westin/Starwood standards. Our biggest issue was the amount of noise from the Dog Pound that is next... More 

Helpful?
Thank mike257
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello mike257, Thank you for taking the time to share your comments from your stay at The Westin Los Angeles Airport. We truly value your feedback as it is our goal to provide our guests with the personal, instinctive and renewing experience they deserve. We are disappointed to read of the challenges you faced during your time with us. We... More 

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2014

This is a late review, but oh well. I stayed here with my best friend from July 2-9 2013 just for vacation. I honestly have no complainants about this hotel except for the really long hallways lol The rooms were very clean and the staff friendly and willing to help. The parking was safe and convenient. I personally think this... More 

Helpful?
Thank bree b
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello bree b, Thank you for sharing feedback from your stay in July. We are so happy to hear that you and your friend enjoyed your time here and especially enjoyed our signature Heavenly Beds. It is our true desire to provide our guests the renewing and relaxing experience they deserve. We hope you will be joining us again in... More 

Richmond
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 February 2014

This was really a sub-standard experience, especially given the expectations attached to the brand. The staff member at the reception desk was impolite, the hotel is run-down and in need of refurbishment, throughout. There was no free internet access (ludicrous, for paying guests) and no complimentary water in the bedroom (unforgivable at this price point, and in this day and... More 

Helpful?
Thank jtager
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello jtager, We thank you for taking the time to share your recent experience with us. We are saddened to hear we were not able to meet, let alone exceed your expectations. It is truly our desire to provide each of our guests with a personal, instinctive and renewing experience. Additionally, please do know that we offer our guests a... More 

Orpinton
Level Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 February 2014

We stayed 1 night in transit to Maui. On arrival an elderly staff member recommended a 3 hour chauffeur driven trip around many of the famous spots in LA. It was worth every cent. The bar staff were excellent and welcoming. Its proximity to the airport made it an ideal location.

Helpful?
Thank WallyowlOrpington
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello WallyowlOrpinton, We thank you for sharing your feedback with us. It is delightful to hear we are able to provide you with a convenient place to stay before your flight to Maui. We are also thrilled to hear you were pleased with our recommendations! We look forward to serving you again soon. Regards, Guest Experience Coordinator More 

Atlanta, Georgia, United States
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 February 2014 via mobile

I stayed 2 nights because I had business meetings around the airport. The Westin Beds are always great and the rain shower heads add a nice touch. I ordered room service for dinner and that was quick but pricey. Overall the stay was great.

Helpful?
1 Thank Travel_Chica809
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Travel_Chica809, We appreciate yours comments and enjoyed reading your review. We are delighted to hear you had a great stay with us and that you were able to relax and renew in our signature Heavenly bed. We look forward to welcoming you back again soon. Regards, Guest Experience Coordinator More 

San Francisco
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 February 2014 via mobile

We had one reason to stay at a decent hotel near LAX, for a quick and convenient ride to the airport for an early morning flight. At check-in, the clerk informed us that their airport shuttle operates every 30 minutes and there would be one available at 3:30am as we needed. As it turns out, there is no regular schedule,... More 

Helpful?
Thank Casebas
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Casebas, Thank you for sharing feedback from your recent stay. We are so sorry to hear, and would like to apologize, for the miscommunication and delay of our complimentary airport shuttle. Please know almost every hotel in the LAX area uses the same outside company for shuttle service. Shuttle service was consolidated a few years ago to reduce emissions... More 

Cochranville, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 February 2014

Ok, this is an airport hotel, but nowhere near the quality I have enjoyed in other Westins. Of course the bed is good and I am just flopping for 24 hours between flights, but there has to be something better out there. The road noise is terrible, and the area is dicey. I paid extra to have a late checkout... More 

Helpful?
Thank Amy R
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Amy R, Thank you for taking the time to share feedback from your recent experience staying with us. We are terribly disappointed to hear of the challenges you faced during your stay. We hope you will accept our sincerest apologies for any frustration caused. Rest assured we have shared this information with the applicable managers for follow up and... More 

Allentown, Pennsylvania
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 February 2014

I was recently at the Westin LAX hotel for a conference. Great service. My only complaint is the limited hours of the Starbucks coffee stand in the hotel lobby. I ate 3 times at the restaurant. Dinner was excellent. For breakfast I took a pass on the buffet and went for the veggie egg white omelet. No joking, one of... More 

Helpful?
Thank MLG18104
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello MLG18104, Thank you for sharing your experience staying with us! We are delighted to know that we were able to provide you with a comfortable and accommodating stay while you attended a conference. We are also thrilled to hear that enjoyed the delicious offerings in the Daily Grill. Please do join us again soon. Regards, Guest Experience Coordinator More 

West Palm Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 February 2014 via mobile

After a long flight to LA, the front desk couldn't use any problem solving skills to resolve my issue at check in. I asked for the mgr Steven and he was just as bad. There was one host with long dark hair thin at the restaurant who was so sweet and offered to bring my take out to the lobby... More 

Helpful?
Thank Alokub
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Alokub, We appreciate you sharing your experience on TripAdvisor. Our commitment is to create a restful and accommodating environment for our guests, and we are saddened to learn this did not happen in your case. We hope you will accept our deepest apologies for the poor service you received from the Front Desk and Daily Grill. Rest assured your... More 

Bloomingdale, Illinois, United States
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 February 2014 via mobile

A short one since I'm writing this from my Galaxy S4 at the breakfast table. Stayed one night with the wife for a layover, arrived 11pm and flying 10am the morning after. 1. Room: not sure how SPG rooms differ if at all from standard rooms but ours was plain with the bed being the one (expected) standout point. Decor... More 

Helpful?
1 Thank Al H
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Al H, We appreciate you sharing your recent experience staying with us. Reading of stay is extremely disappointing, and we would like to rectify the issues you experienced. We hope you will allow us to learn more about your stay. At your soonest convenience, please email us at WestinLAXgm@westin.com. Please be sure to paste your review in the email... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more   less 

Additional Information about The Westin Los Angeles Airport

Address: 5400 W. Century Blvd., Los Angeles, CA 90045-5975
Region: United States > California > Los Angeles
Price Range: $189 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Los Angeles Airport 4*
Number of rooms: 740
Reservation Options:
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Also Known As:
The Westin Los Angeles Airport Hotel Los Angeles
Los Angeles Westin
Westin Lax
Westin Los Angeles Airport
Hotel Style:
#21 Luxury Hotel in Los Angeles
#56 Business Hotel in Los Angeles
#67 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Los Angeles Airport staff and other travellers.
23 questions
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Questions? Get answers from The Westin Los Angeles Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to avoid looking out at the LAX runways.”
 of 5 bubbles AdamEngst, 23 Nov 2016 | Read review
“Rooms on the opposite side of the LAX runways will be quieter.”
 of 5 bubbles willoneal, 17 Nov 2016 | Read review
“Airport side rather than street side”
 of 5 bubbles signingin, 16 Nov 2016 | Read review
“Views of international and domestic Planes are interesting”
 of 5 bubbles pussnz, 6 Nov 2016 | Read review
“I don't know if they have any but, ask for something that has at least been updated”
 of 5 bubbles clay3c, 2 Nov 2016 | Read review
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