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4.5
#46 of 366 hotels in Los Angeles
Location
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Sofitel Los Angeles at Beverly Hills is a stunning 4-diamonds AAA hotel in LA offering elegant luxury accommodations and dramatic decor with an ambiance that combines see-and-be-seen excitement and the calm of an urban resort. Named by Conde Nast Traveler® as a top hotel in Los Angeles in their annual Reader’s Choice Awards, Sofitel Los Angeles artfully blends Hollywood Glamour and French Flair for an incomparable hospitality experience. Ideally situated on the corner of La Cienega and Beverly Boulevard, opposite the Beverly Shopping Center, this hotel is conveniently located near Cedar Sinai Medical Center, Rodeo Drive, Melrose Avenue, Sunset Boulevard and The Grove, just a couple minutes away from the best shopping spots and tourist attractions of Los Angeles. This elegant hotel offers 295 rooms on 10 floors including 26 suites and two Presidential Suites all featuring Sofitel's luxurious signature bedding and luxurious French bath amenities by Lanvin and Hermes
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Sofitel Los Angeles at Beverly Hills offers a lively atmosphere with contemporary flair, though some guests have called out the noise and occasional datedness of the rooms. While the comfort and style of the accommodations are often praised, reviewers warn that noise and maintenance can be issues. High parking fees and overall costs have led to some dissatisfaction with the value offered.
The hotel's service generally receives high marks for warmth and professionalism, despite a few negative interactions with staff. Its location is a highlight, providing easy access to shopping and attractions, and the property maintains commendable cleanliness standards.
Location
Central
Atmosphere
Lively
Rooms
Mixed
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Since we drove into the hotel, a pretty warm welcome from the Valet team, Big shout out for the great hospitality to the head of the valet Enrique, The Security Gary at the entrance of the venue pretty professional, We went out for a ladies (Mom’s) night last Wednesday, We had a great experience, Definitely We’ll comeback!
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emilie I, Guest Services / Front Office at Sofitel Los Angeles at Beverly Hills
Responded 6 Sept 2022
Thank you for complimenting our hotel and staff, and for acknowledging our service with these great scores and the mention of Enrique and Garik! Your satisfaction is our priority, and we are very glad to know that you enjoyed your stay with us. Your warm compliments have been shared with Enrique and Garik, and they have been congratulated accordingly! This made them so happy and proud! We are looking forward to welcoming you back to Sofitel Los Angeles At Beverly Hills very soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a great hotel for us as we re-visited some old haunts from days gone by when I lived in Los Angeles. We used Lyft to get around the city, and avoided the cost of renting a car and a place to park. This hotel was very close to many restaurants that we enjoyed -- including one evening in a comedy club above a fish restaurant that was superb.
One complaint that I had is that they do seem to love to perfume the rooms, which can irritate the sinuses a bit. A fresh clean smell is always appreciated, but a heavy dose of perfuming is not the same thing.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cecile s, Public Relations Manager at Sofitel Los Angeles at Beverly Hills
Responded 27 Jan 2020
Dear guest, Thank you for your review! We are so glad to hear that you enjoyed our beautiful amenities and our ideal location! It is true that our location is ideal to discover the city without a car as we are closed to everything. We do apologize for the issue regarding the heavy smell of perfume during the day though, this has been shared with our team to avoid any future occurrence of that kind. Looking forward to welcoming you again very soon, Best regards, The Sofitel LA team
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I really loved the Sofitel Hotel, it was in a great location and had a lot of stores and restaurants in the vicinity. The lobby is beautifully decorated by paintings. The rooms are clean and very comfortable. They have over night parking for $20 a night if you were to rent a car (highly suggested). The pool area is pretty. The staff is very welcoming. I met Raul Rubio that works as head of security of the hotel, he was very personable and even gave me a few suggestions of places that I could visit. He was attentive and cared about making our experience as enjoyable as possible. My only complaint would be that upon returning home when I looked at the final charge on the hotel, it was about $200 more than I had initially expected. The hotel charges a fee every night that comes out to about $35/night. I had booked the hotel on hotels.com. I called to figure out why it had been os much and the gentleman that picked up stated that those were the rules and that the website (hotels.com) mentions it. I honestly did not see that on the website, but felt the hotel should have the courtesy to remind guests of this. It was never told me to when I checked in, nor while I was checking out.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cecile sandral, Marketing at Sofitel Los Angeles at Beverly Hills
Responded 15 Sept 2020
Dear Lusciouxissy, Thank you for your review! We are so glad to hear that you enjoyed our ideal location and our amenities! And our one and only Raul Rubio is very proud for having made your stay a success. We do apologize for the issue regarding the lack of information regarding the urban fee though, this has been shared with our team to avoid any future occurrence of that kind and to make sure we had perfect transparency about this at check-in. Looking forward to welcoming you again very soon, Best regards, The Sofitel LA team
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Stayed here two nights, and we were pleasantly surprised. Although we had to ask for bathroom amenities (the only small glitch...when we were asked,”How much do you need?”), ha! We knew what you meant.
All of the staff here was consistently very pleasant and friendly. That makes a big difference in hotels that are sometimes expensive just for the fact that their location is in a city and close to shopping. We were welcomed and spoken to each and every time we either came or went; not intrusively or in a shallow manner, but genuinely and in a friendly manner. That upped the comfort level considerably.
The room was nice, and we didn’t mind an eagle’s nest view of the Bloomingdales building across the street on our side. The noise of the street was a small issue the first night, because even on the 10th floor, the sound of sirens (hospital right there) and loud mufflers makes it through. We used a noise machine; problem mostly solved. The bed was comfortable and we slept well. The proximity of restaurants was great (breakfast at Norm’s...old style family restaurant with wonderful food) in lieu of the hotel restaurant being still closed, worked just fine. We’d recommend the Brazilian restaurant on the hotel list (amazing), and El Coyote restaurant (also very good) if you like Mexican food (a necessity for us).
Overall, we can’t say it enough (again) about the staff of this hotel. They made all the difference.
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cecile sandral, Marketing at Sofitel Los Angeles at Beverly Hills
Responded 29 Mar 2021
Dear 928hughs, Thank you for complimenting our hotel and staff, and for acknowledging our service with these great scores and the mention of our staff! Your satisfaction is our priority, and we are very glad to know that you enjoyed your stay with us. Your warm compliments have been shared with the team, and they have been congratulated accordingly! This made everybody so happy and proud! We are all looking forward to welcoming you back to Sofitel Los Angeles At Beverly Hills very soon. Best regards, The Sofitel LA team
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Stayed here for two nights in a two double room. We arrived at 1:30 am. Were welcomed by drunk guests giggling and yelling in the lobby taking selfies with the art. Receptionist was friendly, quick and efficient, promised Salsa night would be over in 15 minutes. Room was on third floor right above entrance area which gave us the great pleasure to hear squeaking party goers hanging out in front of hotel, waiting for their Ubers. Room average, beds comfy, bathroom okay. Everything a bit outdated and banged up. Second night impossible to sleep as pounding music was played in bar/club below us, same procedure, loud guests in front of hotel waiting for drivers way past 1am. Over all it is very light hearing, if you have someone sneezing or snoring in the room next to you, you hopefully have earplugs at hand. I could not believe they rent out rooms that get so much noise from within the hotel. Either you're a club or a hotel...both at the same time appears challenging to me. Given many previous reviews there have been many complaints about this but apparently it does not matter to management. On a positive note all staff was extremely friendly and helpful. Nonetheless I would not recommend this Hotel if you care to sleep at night.
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip:as far as possible from club / lounge area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cecile s, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills
Responded 12 Mar 2020
We do regret that your stay did not match your expectations. Please be sure that we shared the feedback regarding the noise with our engineering management team in order to take action on making sure all the windows and doors close properly so that noise doesn't get inside, immediately. We do apologize against about the inconvenience. Looking forward to an opportunity to better serve you in the future. Best regards The Sofitel LA team
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Historically, I've considered Sofitel to be a brand that is a significant notch above other "near-luxury" brands like Westin, etc. The rooms tend to be more thoughtfully designed, the staff better trained, the service more proactive. Alas, the Sofitel Los Angeles seems to be the exception to that general principle. Mostly, though, had they done the basics about recognizing status travelers with their frequent stay program, much of the rest would have been overlooked.
It started out at the very beginning of the stay, where although they thanked me for being a "loyalty member," and said that it was in the system, there was no tangible recognition of my platinum status. Not only did I not receive any sort of upgrade, but I didn't receive the welcome amenity or the drink coupon that I should have received as a platinum.
When I arrived at the room (after some confusion and a phone call to the front desk because the check-in agent's handwriting left me unable to distinguish between their 4 and a 6), I found a very average hotel room, with some notable shortcomings. First, and most frustrating, there were no accessible plugs next to the bed (that I could find), so I had to unplug one of the lamps to plug my phone in. Second, one of the bed lights didn't function. The bed itself was excellent.
The bathroom was solid, with a nice rain shower fixture, and the amenities ("Lanvin" branded) were better than average.
The fitness center was also solid, complete with several Peloton bikes and a rowing machine (Concept2 erg).
Breakfast the next morning (a very modest extra cost when booking the room) was also very good, in the French model - superb coffee and croissants.
When I checked out, I asked the agent at the front desk whether it was typical that a Platinum would receive no recognition/amenities. Embarrassed, she apologized, and said that it was because their systems run the status list in the morning, so they don't capture anyone who books same day (I booked early in the afternoon of my arrival for my last minute business trip). That's a pretty fundamental misdesign of their guest management systems.
I probably would have given them 4 stars (knocking them down for the room power situation), the complete lack of recognition of a platinum's status/delivery of promised benefits brings them down to 2 stars.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cecile s, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills
Responded 27 Feb 2020
Thank you for your review. We do regret that your experience did not match your expectations. Please contact us directly to provide us on more details regarding your stay so we can address and correct the problems internally. We do apologize again for the inconvenience. Best regards, The Sofitel LA team
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Talk about facilities and correct booking in. I booked in January for a Luxury room with bath on high floor.
They gave me initially a dingy small dark room with no bath.
On complaining they managed to find a larger more airy and lighted room but still with a larger shower.
On booking in they took $504 off my Amex without realising that all I owed was $204.
Shabby and hopeless service - I have been staying here for 6 years 3/4 times a year but no more - they have lost my future business.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cecile s, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills
Responded 27 Feb 2020
Thank you for your review. We do regret that your experience did not match your expectations. Please contact us directly to provide us on more details regarding your stay so we can address and correct the problems internally. We do apologize again for the inconvenience. Best regards, The Sofitel LA team
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Not Sofitel standard at all... rooms all need updating, as do bathrooms. The property has one unmatchable feature - conveniently positioned so close to Cedars Sinai Hospital - a five minute walk. Since this was the reason for our stay, our expectations were minimal, and our needs also very few. Housekeeping was inefficient and generally the focus seemed to be on all the different acts on different nights in the bar. Interesting art in the lobby - but "mood" lighting spoiled enjoying any of it. The Beautiful People from the world of music and entertainment are regulars and sadly guests of the hotel are ignored. Order a drink in your room!
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cecile s, Public Relations Manager at Sofitel Los Angeles at Beverly Hills
Responded 3 Mar 2020
Dear Anita, We do regret that your stay did not match your expectations. Please be sure that we shared the feedback regarding the rooms and the bathrooms with our management team. Please know that we also shared your experience at the bar with our management team as well, so that they can take action immediately. We want all of our guests to be pleased with their time with us. We do apologize again about the inconvenience. Looking forward to an opportunity to better serve you in the future. Best regards The Sofitel LA team
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I had a wonderful experience at Sofitel Beverly Hills the hotel for the a very comfortable luxurious experience with all the amenities one requires and excellent service. The location is perfect close to my favourite shops and the on-site lounge has some of the best live music in townand salsa and fun vibe. I was blessed with an upgrade to get to the penthouse with amazing views of the Hollywood hills and the city. I have stayed in deluxe room as well it is rare in LA to have a spacious luxurious room at a afffordable rate. The housekeeping were very attentive and efficient and I love the European influence with the Hollywood glam. I needed to print out my travel documents and the staff were most helpful I felt safe and all my requests were kindly attended to. I would highly recommend staying Sofitel and extremely grateful for my experience.
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cecile sandral, Marketing at Sofitel Los Angeles at Beverly Hills
Responded 28 Feb 2022
Thank you for your review! We are so happy to see that you were able to make the most of your stay with us! We are indeed famous for our location and our entertainment program at our Riviera31 bar is incomparable. Looking forward to welcoming you again very soon, Best regards,
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Upon checking in our pre-paid room they took my credit card and charged it $845.00. They did not explain that that would be charged, I am checking on why today. Nice room although in the photos online they looked large it is quite small. We opted for the Hollywood Hills view and paid extra I was expecting more room in our room. Very small to most hotels I have stayed in the past. We did eat in the hotel dining room, good burgers.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip:Make sure you understand they may be SMALL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cecile s, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills
Responded 27 Feb 2020
Thank you for your review! We are so glad to hear that you enjoyed your stay! We do apologize for the issue regarding the charge at check in though, this has been shared with our team to avoid any future occurrence of that kind. Looking forward to welcoming you again very soon, Best regards, The Sofitel LA team
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I actually prefer the "garden suites"? that are on the side where the Jewish School is. I believe they are on the 3rd floor. The hotel is very very nice, and the lobby, hallways, and guest rooms are all high-end. There is nothing sloppy here.
While on the smallish side, the pool is large enough to do short laps. Around the pool there are a few lounge chairs for sunning and a few covered cabanas. Overlooking the pool is a nice-sized patio with several more lounge chairs. All of this seems to get the sun much of the day.
There are more places to choose from in the Los Angeles area.
PRICE RANGE
S$412 - S$530 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel los angeles hotel los angeles, accor los angeles, los angeles sofitel
LOCATION
United StatesCaliforniaLos AngelesCentral L.A
NUMBER OF ROOMS
295
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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