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Sheraton Gateway Los Angeles Hotel

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Traveller (277)
Room & Suite (220)
Dining (116)
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Overview
  • Excellent35%
  • Very good39%
  • Average14%
  • Poor6%
  • Terrible6%
Travellers talk about
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from Sheraton Gateway Los Angeles Hotel
Special Offer: Breakfast for 2 Included
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Offers from Sheraton Gateway Los Angeles Hotel
Special Offer: Breakfast for 2 Included
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (833)
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All reviewsestela estradathe club loungeclose to the airportspg membercorner suitefree shuttle to the airportself parkingshuttle servicebreakfast buffetcentury blvdan early flightnice roommanhattan beachper dayking bedshort stayrental car
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1 - 5 of 710 reviews
Reviewed yesterday via mobile

Came here as part of a business trip, the grounds are very generic but the staff here is superb. As someone who travels 6 months out of the year, this is just what I needed afternoon my flight. Manager at the counter, even though he...More

Thank brucesmith111111
Hotel's Favourite
Reviewed 12 January 2018 via mobile

After reading some of the reviews, I was hesitant to stay here, but decided to take a chance. I am sure glad I did! As a frequent visitor to LA, I’ve found another excellent hotel choice. The offer both valet and self parking (approx $10...More

5  Thank sea12hawks
Response from SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles HotelResponded 15 January 2018

We’re thrilled you decided to take a chance on us and come to your own conclusions about our property! It’s wonderful to hear how much you enjoyed your stay, and we appreciate you giving us insight into the little details that positively impacted your visit....More

Reviewed 2 days ago

The location is not too far from the airport, though there is little else around by way of shops etc. The room design felt fresh and it was decently spacious. However a few things rankled: - front desk staff are not friendly - a dirty...More

Thank cxr123
Reviewed 3 days ago

Young male front desk staffer was rude and dismissive after I'd been promised a room relocation following disruptive screaming neighbours all night until 6 in the morning. I'd called, lady named Coco was very polite and said a new room was being made ready, so...More

Thank tententen
Response from SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles HotelResponded yesterday

Since customer service is our number one priority we are shocked at your recent encounter, as Coco represents our standard of making accommodations for guests when available. We are glad that you were able to be given a more relaxing room and experienced friendly service...More

Reviewed 3 days ago via mobile

This is my 2nd time staying at this properly for a few hours of sleep before transitioning out on a international flight and both times the staff has been awesome. I was met by Anthony J and the front desk which this young man offered...More

Thank Mrjid1301
Response from SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles HotelResponded yesterday

It is pleasing to hear you were able to get a few hours of much-needed sleep in our comfortable rooms before your flight! We are glad you enjoyed our bars extended hours and that our friendly staff was so accommodating to your needs. We look...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$168 - US$277 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Green Hotel in Los Angeles
#30 Luxury Hotel in Los Angeles
#42 Business Hotel in Los Angeles
#47 Family Hotel in Los Angeles
#54 Romantic Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$168 - US$277 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Green Hotel in Los Angeles
#30 Luxury Hotel in Los Angeles
#42 Business Hotel in Los Angeles
#47 Family Hotel in Los Angeles
#54 Romantic Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (277)
Room & Suite (220)
Dining (116)
Pool & Beach (48)
Amenities (83)
Business Centre & Event Rooms (5)
Questions & Answers
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Scott C
Good evening!!! My friends and I were FORCED to stay at this hotel. Our flight to Hawaii was cancelled and we decided to take the room instead of driving home to Hollywood for convenience. BIG BIG MISTAKE!!! While the rooms were clean and significantly maintained, there was no mini-bar. This is important because we could not stay in the lounge downstairs any longer due to the shady transvestite prostitutes coming in and out of the lobby front door. They seemed to circle the lounge and lobby area accompanied by equally shady men; only to leave through the front door and return a few minutes later. This happened several times while we were having our snacks and cocktails. Our bar experience was quite odd as well. When my friends asked for champagne other than what was on the menu: “give us the good stuff”, one of the lounge employees asked if we meant that we wanted cocaine. That comment came out of the blue and was extremely inappropriate!! As we made our way upstairs on the elevator, there were even more of our neighbors drinking from 7-11 cups. We could hear them making comments about how they avoided the 2nd and 10th floors; like they stayed here often. My imagination ran wild trying to figure out what may be happening on the 2nd and 10th floors?!? Refer back to the early reference to shady men and tranny hookers. Maybe I am being a bit dramatic, but it all felt very dodgy to me. I’m curious if the hotel General Manager is aware of what seems to be happening in his/her hotel?!?
11 March 2018|
AnswerShow all 4 answers
Response from glennb164 | Reviewed this property |
I have stayed here aa few times and mini bars are each to their own i don't expect them i dont see them commonly and i travel A LOT each year internationally. Go to Vegas and see if you get a mini bar you dont even get as... More
0
Votes
HkWinsome
21 January 2018|
AnswerShow all 8 answers
Response from johnito | Reviewed this property |
Shuttle runs back and forth every ten minutes from hotel to airport
0
Votes
Prita P
18 January 2018|
AnswerShow all 2 answers
Response from Alfred R | Reviewed this property |
The shuttle is a bus so there is no car seat. It's like any public bus car seats are not provided but kids any age can go on them. However there may be seat belts as there are some public buses that have them.
0
Votes
Room Tips
"High room far from elevators."
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"Check the drain and dont wait for their shuttle bus from the airport"
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"All rooms are comfy - the mini suites are fabulous!"
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"Very close to LAX airport, rooms are not noise free. Heard the airplanes all night. Ask for a noise free..."
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