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Airtel Plaza Hotel

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Airtel Plaza Hotel
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495 Reviews from our TripAdvisor Community

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Showing 470: English reviews
Reviewed 25 November 2016 via mobile

I expected better, the phone reservation was very awkward, the front desk was very awkward, the room is very awkward, the whole thing is pretty disconcerting, the staff seems to go out of their way to make things difficult, for a place that's gotten pretty high ratings. I may stay here this time but I seriously doubt if I'll ever...

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Helpful?
Thank John S
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review

Dear John S, Thank you for taking a moment to tell us about your most recent visit. I was so sorry to read that we did not exceed your expectations. I can assure you that your experience is not indicative of the high level of service we strive to provide all of our guests. Please feel free to reach out...

Reviewed 16 November 2016 via mobile

The hotel is a bit old but it is well maintained and kept clean. The staff is really nice from front desk, to restaurant staff and others. Compared to other hotels the price was reasonable but we had to pay and extra $13 ( i think) a day and buffet breakfast was $16 per person. The buffet was good but...

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Helpful?
Thank Virginie g
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review

Dear Virginie G, Thank you for taking a moment to review the details of your recent experience with us. I was delighted to read that our staff throughout the hotel provided warm and authentic hospitality. Thank you for your suggestion with respect to rotating the offerings for our breakfast buffet. We do hope to have the opportunity to welcome you...

Reviewed 15 November 2016 via mobile

I stayed at the hotel for one night. The front desk agent was very friendly. However he was a bit misinformed about hotel policy when I needed assistance. The hotel smelled like cigarettes when I entered but was otherwise cleanly. Overall it was fair for a one night stay.

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Helpful?
Thank Shawnta E
Sean_Olivier, Owner at Airtel Plaza Hotel, responded to this review

Dear Shawnta E, Thank you for taking the time to tell us about your most recent visit. I was glad to read that you were provided a warm and friendly welcome. I am sorry that you were not able to have your inquiries regarding hotel policy answered to your satisfaction. I do hope we will have the opportunity to welcome...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 8 November 2016 via mobile

I recently stayed at the Airtel and was completely amazed by the high level of customer service. Somehow, I lost my tie for my uniform, and didn't notice it until 9pm at the hotel, the night before my trip. In a panic, I called the front desk to see if perhaps it had been found, or if they had any...

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Helpful?
1Thank A TripAdvisor Member
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review

Dear Valued Guest, Thank you so much for taking a moment to review your experience, and leaving us such a stellar review. Gary and Jose will be so very happy to learn that they exceeded your expectations during your recent visit. We strive to create memorable experiences for all of our guests. We are looking forward to welcoming you back...

Reviewed 6 November 2016

I was a bit skeptical about this place as this was a last minute booking, however the place knocked my socks off! The place is charming, the food was excellent, and the customer service was OUTSTANDING!! GERRY was the person who checked us in and from start to finish he was on point! The moment we step foot into the...

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Helpful?
Thank Angela S
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review

Dear Angela S, Thank you for taking the time to tell us about your most recent visit. I was so glad to read that you had such an enjoyable experience, and that Gerry in particular went above and beyond to ensure your needs were anticipated. I will make sure to share you comments directly with Gerry. We are looking forward...

La Canada Flintridge, California
Reviewed 4 November 2016 via mobile

Let's start with the hotel side. We had been meeting there for awhile. Since the death of the owner, and subsequent change of ownership our non-profit groups chapter meeting room rates tripled. They were not willing to negotiate to a reasonable rate, so sadly we were forced to find a new meeting locale. We always net prior for dinner and...

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Helpful?
1Thank Passport-Maven
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review

Dear Passport-Maven, Thank you for taking the time to tell us about your most recent experience. I was so very sorry to read that you weren't able to order a blended margarita. I sincerely apologize that the service provided by our associates did not exceed your expectations. We strive to ensure all of our guests receive warm, authentic hospitality and...

Reviewed 25 October 2016 via mobile

Good price...big rooms...i stay many rooms here...good breakfast....free coffee tea.... friendly staff .. lobby pan am air plane display is nice...bad thing is next to air port so you will here noise.. average hotel..

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Helpful?
Thank sam l
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review

Dear Sam, Thank you for taking a moment to review your experience with us. I was delighted to read that you enjoyed our friendly staff, your spacious guest room, and your breakfast experience. We strive to ensure that we exceed the expectations of all of our guests. We do hope to see you again on your next visit to Los...

San Diego, California
Reviewed 20 October 2016

The hotel is a bit old and needs an refresh of the room and hall ways. I loved loved the airplane items through the lobby. The air inside the elevator is kind of funny (I laughed) my bed was a king but is was well worn, sages a lot. The staff was very friendly both at the night check in...

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Helpful?
Thank Keith M
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review

Dear Keith M, Thank you for taking the time to tell us about your recent experience. I was glad to read that you enjoyed the service provided by our front desk associates, as well as the airplane themed memorabilia throughout the hotel. We do hope to have the opportunity to welcome you back soon.

Houston, Texas
Reviewed 19 October 2016

Nice, safe and clean property, huge hotel has everything you need - beautiful bar, breakfast area on first floor with countless kinds of coffees, bagels, pastries etc. Also the hotel has Clipper Cafe which serves a full american breakfast (buffet and menu), lunch and dinner at inside and outside room on the covered terrace overlooking the swimming pool. Great big...

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Helpful?
Thank tk3232
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review

Dear Tatyanak581, Thank you for taking a moment to share the details of your most recent visit with us. I was so glad to read that you enjoyed your spacious and clean room, as well as the gardens around the hotel. I am so sorry you experienced an issue with the shower head in your room. We are looking forward...

San Diego, California, United States
Reviewed 14 October 2016

Gerry and Adrian at the front desk are amazing so is Christine the manager, and Marina, Jaime, Danny and Luna in the restaurant/bar are terrific! Not sure of the names of the women hostesses that open up for breakfast in the morning or the woman who waitresses or the bald bus man who all smile at me every time I...

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Helpful?
Thank Megansmith112
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review

Dear Megansmith112, Thank you for taking the time to share the details on your most recent visit. I was so glad to read that so many of our staff members exceeded your expectations while providing warm authentic hospitality. I will ensure that your comments are shared with all of our associates. We are all looking forward to welcoming you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
From the modern, hangar-inspired architecture to the 24-foot Pan Am 747 suspended in the lobby, everything about the Airtel Plaza Hotel feels fresh and exciting, perfectly capturing the "in the moment" spirit of visiting someplace new. Access is everything in Los Angeles, conveniently located next to Van Nuys Airport, there's only one hotel -the Airtel Plaza Hotel. ... more   less 

Additional Information about Airtel Plaza Hotel

Address: 7277 Valjean Ave, Van Nuys, Los Angeles, CA 91406-3425
Region: United States > California > Los Angeles
Price Range: $167 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Airtel Plaza Hotel 3*
Number of rooms: 267
Reservation Options:
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Also Known As:
Airtel Plaza Hotel Los Angeles
Airtel Plaza Los Angeles
Airtel Hotel Van Nuys
Airtel Los Angeles
Hotel Style:
#33 Best Value Hotel in Los Angeles
#48 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Airtel Plaza Hotel staff and other travellers.
6 questions
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Questions? Get answers from Airtel Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nothing to add I would never stay here again”
 of 5 bubbles Bill_Devine92563, 26 Jan 2017 | Read review
“Look for their preferred rooms.”
 of 5 bubbles rickrichards0n, 25 Nov 2016 | Read review
“No robes in the room so if you are dependent on that as i am.. Heads up!”
  • Cab yoo believe this was ruin service?!?
 of 5 bubbles angelasL1516DF, 6 Nov 2016 | Read review
“room 358 was very quiet, third floor look out onto the spa & more hotel rooms, You can just see the airport runway a bit”
 of 5 bubbles nissan1515, 19 Oct 2016 | Read review
“I prefer the tower building”
 of 5 bubbles Megansmith112, 13 Oct 2016 | Read review
5 of 5