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Holiday inn express is usually my go to hotel, but this one did not satisfy as expected. The bed was so hard I suffered from a sore back each morning we got up. If you are built like a 2x4 these beds are for you....More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 9 November 2015
Thank you for submitting your review of our hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not...More
I had to spend a night here and it was a very clean room and the staff was nice the security guards are great guys had a few conversations with one of them. The breakfast was good and the place had an overall good feeling...More
I spend 2 night in this hotel with my family, rooms are clean same bathrooms,
tv not working, front desk knows, but they don't send no body to fix the tv, i try to go with my kids to swimming pool, and the was big...More
Thank Pawel W
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 22 August 2015
Dear Paul W,
Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept my sincerest apologies for the unsatisfactory service you received from the staff. Rest assured that all your comments will be looked into and...More
After having a horrible experience at another hotel... we retreated to Holiday Inn Express. They were SO nice to us. They gave us a great price, lemonade and cookies too. The hotel has an amazing breakfast plus FREE parking (which is a plus in LA)....More
The Holiday Inn Express franchise provides no restaurant or bar and, usually nothing in the immediate area so taxi's are required to visit restaurants or bars.
This Express didn't even have any rooms with kitchenette. A fridge had to be ordered.
Only breakfast provided and,...More
Response from HolidayInn V, Guest Relations Manager at Holiday Inn Express Van NuysResponded 7 August 2015
We deeply regret that your stay was not as convenience as possible. As far as the franchise is concern, all standards were met by the property and other request, needs and amenities you were looking for were unfortunately can not be provided. All staff were...More