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Stayed for one night on a stopover from drive to SF. Good location just off of freeway. Could not hear freeway noise from room. Check in was quick. Room and bathroom were adequate and clean. Good location to get to Santa Monica Pier and Hollywood....More
Response from Joshua W, Guest Relations Manager at Holiday Inn Express West Los AngelesResponded 3 December 2017
Thank you so much for your review. We are thrilled to hear you enjoyed your stay with us. We recently reopened from a renovation and would love to have you stay here again to see all of the changes.
The photos are misleading. All hotel room doors open directly to the outdoors to a central courtyard. The property is very old. The rooms are dated. The elevator was noisy and actually broke while I was there. I checked out after one night. The front...More
Thank Richard J
Response from Luis A, Guest Relations Manager at Holiday Inn Express West Los AngelesResponded 17 January 2017
Hello Richard J,
Thank you for reviewing our property. First and foremost I am so happy to hear that the front desk staff was pleasant and welcoming. As you mentioned, the property has an open courtyard in its interior so that our guests can take...More
My company reserved a room for one of our constituents last month using our company card. They accidentally charged her card instead of ours. We've contacted them over 10 times to fix the charge (phone and email). We sent a credit card authorization form 3...More
Response from Jaime A, Guest Relations Manager at Holiday Inn Express West Los AngelesResponded 6 January 2017
Thank you for your feedback. I am sorry to hear the situation your constituent was placed in due to her card being charged.
Our hotel is currently closed for renovation, so I apologize you have had difficulty contacting us.
In regards to the...More
The hotel location is so good, only need a few minutes to get to Santa Monica Pier and many restaurants. Our room was very clean and quiet, the staff were all very politely and gave us many good suggestions for exploring LA. Thank you so...More
2 Thank Wenting Z
Response from Jaime A, Guest Relations Manager at Holiday Inn Express West Los AngelesResponded 30 December 2016
Thank you so much for your review. It was a pleasure having you stay with us and serving you during your time in LA. We are glad you enjoyed our suggestions of the area and enjoyed your trip. We can't wait to see...More
We stayed two rooms, 3 nights at this hotel.
The hotel is located pretty much in the middle of all the major sights of LA. However, it still manages to be in the middle of nowhere near any sight. For that I do not classify...More
1 Thank PieterTMP
Response from Jaime A, Guest Relations Manager at Holiday Inn Express West Los AngelesResponded 24 December 2016
Thank you for reviewing our property. I am glad you enjoyed our proximity to much of the attractions in LA but am sorry to hear you were not able to take advantage of the unique variety of shops and restaurants bordering us in...More
Response from Joshua W | Property representative |
Thank you for your interest in the property. Valet is $20 per night, and self parking is $15 per night. This is a competitive rate for parking in the area where parking per night typically costs much... More
Thank you for your interest in the property. Valet is $20 per night, and self parking is $15 per night. This is a competitive rate for parking in the area where parking per night typically costs much more.