We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Universal Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Universal Hotel
Sheraton Universal Hotel
Panoramas (9)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,549 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,432: English reviews
Start your review of Sheraton Universal Hotel
 Click to rate
Bismarck, North Dakota
Reviewed yesterday NEW

Checked out on a Thursday and dropped off two bags of laundry to have them returned when I checked back in on Monday. When I returned, they had lost one half of one bag and the entirety of the other. I called Monday night with no explanation, called back Tuesday night with no explanation. I called back again and they...

 Report
Helpful?
Thank Jladuke
Sun City, California
HOTEL’S FAVOURITE REVIEW
Reviewed 7 February 2017

If you are going to Universal Studios there is not a better location than the Sheraton. We used the free shuttle to go to and from the park and were very pleased with that also. The hotel is a little dated but remodeling going on right now. We never saw the construction so it did not bother us at all....

 Report
Helpful?
Thank James B
About Hotel's Favourite Review
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear James B, I am very glad that the location and amenity's worked for you! We appreciate the feedback on the outlet and the excellent service. Receiving great service, especially when traveling is just so important. I am happy you felt connected to the Sheraton Team and comfortable in your room. We look forward to being of service again very...

Brisbane
Reviewed yesterday NEW

We stayed here for 3 nights and had a fantastic time. Staff were always friendly and helpful. We had a club level room which was a bit dated but the room was clean, comfortable and the bed was lovely to sleep in after a very busy day. Breakfast in the club floor longe (floor 9) was great and the staff...

 Report
Helpful?
Thank eeyoreBrisbane
Wallingford, Connecticut
Reviewed yesterday NEW

Our stay at the Sheraton Universal was good, it's within walking distance to Universal Studios which was nice to experience. The hotel is under construction which makes it busy and at times noisy. The staff was great.

 Report
Helpful?
Thank Mike H
Redlands
Reviewed yesterday NEW

Despite the renovations, this hotel was well worth it if you've got the extra cash. It's a fast 10 minute walk to the 'Skywalk' of Universal Studios where all the restaurants and shops are. The bar and desk staff were helpful, courteous and polite. Rooms were clean and comfy. We didn't venture to the pool but it looked inviting. My...

 Report
Helpful?
Thank 742melindac
North Tonawanda, New York
Reviewed 2 days ago NEW

You do get what you pay for in location at this hotel if you are traveling to Universal Hollywood. However, the quality is more mid-range than what the price suggests. It was nice having Starbucks coffee in the rooms, but the soundproofing between suites was horrendous. Our next door neighbors had several very enthusiastic children who would run around and...

 Report
Helpful?
Thank BradMindy620
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

BradMindy620, it is definitely concerning that your visit did not meet expectations. We do appreciate your feedback and share it with the managers involved and it would be great to have a chance to regain your confidence in the Sheraton Universal. We are going through a renovations process and excited to showcase our new product in the near future. If...

Troy, Michigan
Reviewed 3 days ago NEW

This is now my sixth time here and I will keep coming back for the great location and great staff and facilities. Clarabelle at check in was very helpful. I did get a renovated room and loved the new look but was very disappointed that the cooling was just as erratic as always and frequently stopped working in the heat...

 Report
Helpful?
Thank fcrane35
San Francisco, California, United States
Reviewed 1 week ago via mobile

When booking our rooms we were told construction would be going on until 5pm on the week days. Upon checking in the website said construction would be going on until 7pm. Today is went on until 8pm. This is a 'family friendly' hotel located next to a theme park. Families are going to be staying here with kids that need...

 Report
Helpful?
1Thank Helene K
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dera Helene K, I understand your concerns , especially when traveling with childres and how important sleep timing can be. I do apologize as we could have done better in certain areas that you mentioned. Your insights are indeed shared with the proper management involved and we hope to have a chance to regain your trust in our service, for...

Dallas, Texas
Reviewed 1 week ago

This is a great hotel - located next to Universal Studios! We have stayed here before and were happy to return and stay again. When we are traveling somewhere for a reason (Universal Studios), we want to stay close so it is easy and quick to get to the location we know we want to go. We were able to...

 Report
Helpful?
Thank BeachBumDFW
Reviewed 1 week ago via mobile

I was enjoying a beautiful day on the pool deck completely alone when I heard female screams of pain coming from an open balcony room door just above me. Then more screams then a man shouting and then the woman screaming "help me help me help me." I called the main hotel number to report the domestic assault going on...

 Report
Helpful?
1Thank CDDxx
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear CDDxx, we understand you cocners and are thankful or your insight . Please be assured the proper Managers and Director were indeed involved to assist. Thank you again for your time and feedback, we do hope to hav ethe opprutunity to regain your confidence in a possible future visist.

926 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (442)
Viewed
Room/Suite (107)
Viewed
View from Room (31)
Viewed
Hotel & Grounds (75)
Viewed
Family/Play Areas (2)
Viewed
Dining (13)
Viewed
Business Centre/Function Rooms (8)
Viewed
Bathroom (38)
Viewed
Pool/Beach Area (20)
Viewed
Other (148)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (473)
Viewed
Amenities (64)
Viewed
Lanai Double Queen Room (40)
Viewed
Non-Smoking Executive Suite (45)
Viewed
Pool (56)
Viewed
Dining (56)
Viewed
Standard Double Queen Room (39)
Viewed
The Hotel (173)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Room/Suite (3)
Viewed
Dining (1)
Viewed
Hotel & Grounds (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Los Angeles
Central L.A
Hilton Los Angeles/Universal City
Universal City Area
BLVD Hotel & Spa
BLVD Hotel & Spa
#101 of 349 in Los Angeles
343 reviews
Central L.A
Tilt Hotel Universal / Hollywood, an Ascend Hotel Collection Member
Show Prices
Show Prices
Show Prices
Universal City Area
Nite Inn at Universal City
Nite Inn at Universal City
#141 of 349 in Los Angeles
168 reviews
The Garland
#9 of 349 in Los Angeles
2,835 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $348 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Priceline and Hotels.com so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
19 questions
Ask a question

See all questions (19)

Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room that is not at this hotel”
 of 5 bubbles Jladuke, 21 Mar 2017 | Read review
“Club level well worth the money”
 of 5 bubbles fcrane35, 19 Mar 2017 | Read review
“I would ask to stay in the newly renovated rooms just because they are brand new!”
 of 5 bubbles BeachBumDFW, 12 Mar 2017 | Read review
“Reserve by phone, ask if the room is renovated or older”
 of 5 bubbles Roughroad, 8 Mar 2017 | Read review
“Ask for a newer room in the lanai area”
 of 5 bubbles eg450, 6 Mar 2017 | Read review
5 of 5