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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,509 Reviews from our TripAdvisor Community

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Showing 1,393: English reviews
Reviewed 2 weeks ago

The entire staff (at 11pm for our late check in) was kind and helpful. The bellman actually sang Happy Birthday to my son, which made him feel very special. The front desk receptionist took some extra time to find us as quiet a room as possible. Everyone made me feel like I was a very valued guest and a top...

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Helpful?
Thank Jennifer F
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Jennifer F, thank you so much for your comments and rating . How wonderful is that to receive the birthday song from the Bellman ... we do you have a very dedicated team at the Sheraton Universal who really enjoys to see our guests have a successful and fun visits. Do hope your travels bring you back this way...

Reviewed 2 weeks ago

Front desk was very friendly and helpful at check in. We were upgraded to the Shrek Suite. It was definitely interesting. It was a little dark, but the front desk was kind enough to send up and extra lamp. They were also very accommodating by sending a fridge. Club Level lounge was a bit cramped in the am. They had...

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Helpful?
Thank Rebecca U
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Rebecca B, thank you so much for your feedback and please be assured we will start lease share it with the food and beverage managers involved your club lounge experience. We too are excited to reveal our new beautiful rooms in the very near future and it is our hope that you will be amongst the guests to experience...

Reviewed 2 weeks ago via mobile

#Spin Kids friendly Cozy hotel for a Wonderful experience, super nice staff and great location very close to the park!! Will defineatly come back next time!!! The Starbucks in the lobby is very accesible and close to the elevators. The concierge tips were very helpful and tickets for the park easy to buy right there!

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Helpful?
Thank Rebecca B
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Rebecca B, I feel the same way about having a Starbucks very close! We are glad you had a successful visit and look forward to seeing you again soon...... we are going through our beautification process and can't wait to reveal our new rooms to you and yours! By the way thank you for stopping by the lobby and...

Corona, California
Reviewed 2 weeks ago via mobile

#spin My wife and two boys stayed at the Sheraton this past weekend and had a great time. Parts of the hotel were under renovation which was welcoming to see. The hotel itself is very nice and renovations are just going to make it nicer. The room was comfortable and the staff was very friendly. Sam was a pleasure to...

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Helpful?
Thank alvarezdpt
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear alvarezdpt, thank you so much for your rating and review. Great staff, comfortable rooms and convenience....That makes for a wonderful trip....We look forward to hosting you and yours again very soon ... thank you so much for participating in the lobby games! How much fun was that !!!

Reviewed 2 weeks ago via mobile

#trip we had a great time as a family visiting universal studios. New Years 2017 weekend fun! It was the first in many years for me and the first all together for my husband and two little boys to visit the park. Bottom line-We needed convenience. With expected cold weather, possible rain and two little excited boys, we wanted close...

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Helpful?
Thank Monica L
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Monica L! Thank you so much for your rating and review. And we certainly are close close close! Traveling with little ones we fully understand the need for convenience. We look forward to hosting you and yours again very soon! And we will definitely be in the lobby for more fun and games !!

Brisbane, Australia
Reviewed 3 weeks ago

I was somewhat concerned about staying at the Sheraton Universal as TripAdvisor had some less than favorable reviews. I'm very glad we went ahead with our booking as we were impressed with the hotel and the condition of our hotel room. The Universal Sheraton is an older hotel and is currently undergoing some renovations. These renovations never interfered with our...

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Helpful?
2Thank LeahBawd
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear LeahBawd, thank you so much for your review and your rating! We could not agree with you more that the Sheraton Universal is a wonderful family hotel! We are so excited for upcoming renovations and thank you so much for your praise on Ellie! We are focused and centered around extending wonderful memorable customer service and it is our...

San Diego, California
Reviewed 3 weeks ago

The hotel was nice, clean and very close to Universal Studios. My family had booked a reservation through a third party and by accident had booked the reservation for the wrong day. Jen at the front desk went above and beyond to help my family. She helped get our reservation cancelled through the third party and got us a better...

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Helpful?
Thank ADuka0816
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear ADuka0816, thank you so much for your rating and review and your feedback on Jen! We are so glad that your visit was a success and please trust that we will share your comments with the Sheraton team and managers and directors involved! We are going through a wonderful renovation process and hope to be able to showcase our...

Bundaberg
Reviewed 3 weeks ago

This is a lovely hotel, modern features, and a clean room. The concierge and staff were all very friendly and helpful. It is a short walking distance to Universal Studios (and I am not very fit), although there are some steps up to an overpass walking bridge. It was also a short drive to Warner Bros Studios (about a $12...

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Helpful?
1Thank Sonya M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Sonya M, we are thrilled that you thoroughly enjoyed your visit and you enjoy the club lounge! The hotel is definitely convenient to all the sites nearby! Keep us in mind for future visits ,we would Love to have you back soon!

Reviewed 4 weeks ago via mobile

I chose this hotel for our visit to Universal Studios because it is walking distance to the park & City Walk of shops & restaurants. The hotel also has a shuttle to City Walk which we did the night we arrived, but walked the other times. Right now (Dec 2016) the hotel is under renovation so our pool side room...

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Helpful?
Thank Maria L
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Maria L, it's wonderful that this trip worked out perfectly for you and yours! The hotel is so convenient to all the fun stuff available near by and we make it very easy for our valuable guests such as yourself to really enjoy their stay! We are glad you had a good time and hope to be of service...

Palm Springs, California
Reviewed 4 weeks ago via mobile

Service at this hotel is very good. The shuttle to universal is fast constant and easy to use. The valet is wonderful and the front desk staff was great. We were allowed to check in early. Had a corner room which we'd originally booked. The room however is seriously disappointing ! The bed was old lumpy and squeaked. The furniture...

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Helpful?
Thank John M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear John M, we appreciate your feedback very much and is most definitely shared with the managers and directors involved. We are glad you found the hotel convenient for your needs and the customer service excellent! We appreciate your feedback on the room and please be aware that we are going through a beautification process and hope to showcase our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $355 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity and Starwood so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level 12th floor very nice and quiet and nice views.”
 of 5 bubbles labelld, 17 Jan 2017 | Read review
“Standard rooms are on lower floors and have no views”
 of 5 bubbles NicolaK53, 17 Jan 2017 | Read review
“A fun place - love the views and activity”
 of 5 bubbles charmskaff, 12 Jan 2017 | Read review
“Recommend upgrading to Concierge Level for the easy am breakfast prior to heading to the park.”
 of 5 bubbles MelitaB524, 8 Jan 2017 | Read review
“Request High floors views are amazing”
  • Night view
  • Room Decoration
  • View from Room
 of 5 bubbles 50annau, 15 Dec 2016 | Read review
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