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30/10/2017 31/10/2017
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    Sheraton Universal Hotel

    333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
    (818) 980-1212
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    30/10/2017 31/10/2017
     8 people are viewing this hotel
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    US$229US$246
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    Traveller (478)
    Room & Suite (269)
    Pool & Beach (77)
    Overview
    • Excellent25%
    • Very good36%
    • Average23%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “city walk” (128 reviews)
    “theme park” (60 reviews)
    “the club lounge” (68 reviews)
    Wifi
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    3.5 Star Hotel
    All hotel details
    Offers from Sheraton Universal Hotel
    Special Offer: Breakfast for 2 Included
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    Write a Review
    Reviews (1,682)
    There are newer reviews for Sheraton Universal Hotel
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    11 - 15 of 1,551 reviews

    Reviewed 2 weeks ago via mobile

    Hotel was ok, the staff were great it was right next to universal which was a massive bonus to us and close to Hollywood too. The only thing that was bad was at 6AM every morning (even weekends)there was LOUD working noises above our room...More

    Thank Jessica J
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 weeks ago

    Thank you for your feedback and we do apologize for the circumstances with our renovations. We understand the concerns that you noted marred your stay, and we will indeed share them with the managers involved.

    Reviewed 2 weeks ago

    Awful, awful experience. I booked the hotel reservation several weeks ago. I had let them know at that time that we would be checking in after midnight, and had also asked about a late check-out as we expected to sleep in. We left the Magic...More

    Thank Brett Z
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 weeks ago

    We appreciate the time you took to write and it is disheartening that your visit was marred. We apologize for any lapse of service and we will certainly review your comments with the managers and Directors involved. We hope to have a chance to regain...More

    Reviewed 2 weeks ago

    My room was newly remodeled. Very nice. The bed linens are old. Show stains (nothing super bad) but faded whites, etc. It is tourist central. Elevators stopping on each floor taking for ever to get down to the lobby. People EVERYWHERE. Much of the area...More

    Thank JJC99999
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 weeks ago

    Dear Guest , we highly appreciate your commenting on our service. We are so very service oriented and it was a pleasure to have you with us. Thank you kindly for the feedback and yes we are going through a full-scale renovation process. It is...More

    Reviewed 3 weeks ago

    When we first came in, we were on the 18th floor, we loved the view and the look of the room, very contemporary, it looked different from our previous visit, so I assumed it had been remodeled , i do not know how recently, they...More

    Thank odilelosaltos
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 3 weeks ago

    We appreciatw your feedback and will share your insights of the room with the managers involved. We do hope you have a chance to regain your confidence during a future stay and thank you again for your time.

    Reviewed 3 weeks ago

    Stayed at this hotel for a work event. First night I spilled on the sheets and they made the bed with the dirty sheets unchanged. The 2nd morning woke up with little red bumps that were quite itchy. Called the hotel TWICE before they would...More

    1  Thank danielleocgirl
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 3 weeks ago

    We certainly apologize for this lapse of service as we could have done better. Your feedback and insights are important and shared throughout the organization with the managers involved. We will share feedback as well as your insights on the restaurant experience.

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    About
    Awards & Recognition
    GreenPartner
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    • Tennis Court
    • Heated pool
    Details
    • Price range
    • US$233 - US$373 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #85 Business Hotel in Los Angeles
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 457
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Priceline, Booking.com, Cancelon, Hotwire, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Los Angeles >
    • Central L.A
    • Also Known As
    • Sheraton Los Angeles ,
    • Los Angeles Sheraton
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    Traveller (478)
    Room & Suite (269)
    Pool & Beach (77)
    Dining (71)
    Hotel & Grounds (428)
    Bathroom (40)
    Business Centre & Event Rooms (9)
    Family and Play Areas (2)
    Nearby
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    3,799 reviews
    .22 km away
     
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    3,798 reviews
    4.29 km away
     
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    3,124 reviews
    1.22 km away
     
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    412 reviews
    .50 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    FRR94114
    9 October 2017|
    AnswerShow all 7 answers
    Response from Bethesda M | Reviewed this property |
    Yes! I was informed at the front desk of Sheraton Universal that the renovation is scheduled to be done before holiday season when I stayed there about a month ago. They totally close some floor one after another during... More
    1
    Vote
    MamaBellaLuca
    19 April 2017|
    AnswerShow all 5 answers
    Response from Sheratonmanager001 | Property representative |
    Hello and thank you for your inquiry , the renovations will still be taking place in November. Please call the front desk Manager for Club Access information. We are exited that this renovation upgrade is happening and... More
    1
    Vote
    Kathryn T
    20 February 2017|
    Answer
    Response from Sheratonmanager001 | Property representative |
    Thank you for your question, the hotel will still be in the midst of renovations during that time. If you have any further concerns it is best to call directly and speak to a front desk manager. Service manager for... More
    0
    Votes
    Room Tips
    "stay out of the towers, the elevators are slow"
    Read review
    "Higher floors give you great views."
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    "Go elsewhere!!!"
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    "I think it's probably loud all over during the day and early eve."
    Read review
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