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05/11/2017 06/11/2017
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    Sheraton Universal Hotel

    333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
    (818) 980-1212
    Hotel website
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    05/11/2017 06/11/2017
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    US$219US$305
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    Traveller (479)
    Room & Suite (284)
    Pool & Beach (78)
    Overview
    • Excellent25%
    • Very good36%
    • Average23%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “city walk” (128 reviews)
    “theme park” (60 reviews)
    “the club lounge” (68 reviews)
    Wifi
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    3.5 Star Hotel
    All hotel details
    Offers from Sheraton Universal Hotel
    Special Offer: Breakfast for 2 Included
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      US$219
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    Write a Review
    Reviews (1,682)
    There are newer reviews for Sheraton Universal Hotel
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    381 - 385 of 1,551 reviews

    Reviewed 14 March 2016 via mobile

    We have stayed at the Sheraton on numerous occasions. Our stays have always been wonderful. The last two stats we encountered problems, but they were quickly remedied. Our last stay we even received an upgrade to a Club room.More

    Thank Bambi O
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 15 March 2016

    Dear Bambi O, We appreciate the time you have taken to share your review, as well as your loyalty to our hotel. It is wonderful to know that time after time, you have encountered fine service and comfort. It was our pleasure to provide you...More

    Reviewed 10 March 2016

    I agree with the reviews below, this hotel has seen better days. My room was clean but everything seems pretty worn. More concerning than that was the smell of sewer when you got off the elevator onto my floor. The ac fan would continually run...More

    Thank Ashlee1796
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 15 March 2016

    Dear Ashlee1796, Thank you for sharing your review. We are happy to share that room updates are currently underway to refresh and modernize our accommodations. Moreover, we encourage you to request assistance if your room temperature seems off, as we can send maintenance to fix...More

    Reviewed 7 March 2016

    I do not even know where to begin. This property is run down, with the carpets and surface areas in the common spaces and in the rooms mostly worn and dirty. Rooms are cookie-cutter and tiny with paper-thin walls, with the wallpaper in dire need...More

    2  Thank travel183654
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 8 March 2016

    Dear travel183654, We appreciate the time you have taken to share your review. Your feedback is very important to us, as it helps us pinpoint the areas that need our attention. We apologize for the lackluster service you received, and invite you to contact us...More

    Reviewed 3 March 2016

    Was looking forward to staying so close to universal studios and having a view of the Hollywood hills. There was no one at the front desk at 3 pm when I wanted to check in and had to stand around guessing when someone would appear...More

    Thank Susie K
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 8 March 2016

    Dear Susie K, Thank you for sharing your review. We are disappointed to hear that your expectations were not better met. We apologize for the lapses in service that you describe; these are unusual and not at all representative of the type of experience we...More

    Reviewed 26 February 2016 via mobile

    Spent another great weekend at this lovely hotel. It's always a pleasant experience every time I stay there. I can't wait till my next stay. Hopefully for the Wizarding world of Harry Potter. I can't wait for the new renovations to be done. The pictures...More

    Thank Dustin S
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 1 March 2016

    Dear Dustin S, Thank you for choosing Sheraton Universal when your travels bring you to the area! It means the world to us that you choose our hotel as a home base when visiting Universal Studios. We are also looking forward to our room enhancements...More

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    About
    Awards & Recognition
    GreenPartner
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    • Tennis Court
    • Heated pool
    Details
    • Price range
    • US$231 - US$373 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #85 Business Hotel in Los Angeles
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 457
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Priceline, Booking.com, Cheap Tickets, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Los Angeles >
    • Central L.A
    • Also Known As
    • Sheraton Los Angeles ,
    • Los Angeles Sheraton
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    Traveller (479)
    Room & Suite (284)
    Pool & Beach (78)
    Dining (72)
    Hotel & Grounds (438)
    Bathroom (42)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
    Hilton Los Angeles/Universal City
    3,807 reviews
    .22 km away
     
    Loews Hollywood Hotel
    3,808 reviews
    4.29 km away
     
    The Garland
    3,130 reviews
    1.22 km away
     
    BLVD Hotel & Spa
    415 reviews
    .50 km away
     
    Nearby Restaurants
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    Nearby Attractions
    Studio Tour
    11 reviews
    .17 km away
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    12 reviews
    .38 km away
    The Walking Dead Attraction
    20 reviews
    .41 km away
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    7 reviews
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    Ask a question
    Questions & Answers
    FRR94114
    9 October 2017|
    AnswerShow all 8 answers
    Response from Bethesda M | Reviewed this property |
    Yes! I was informed at the front desk of Sheraton Universal that the renovation is scheduled to be done before holiday season when I stayed there about a month ago. They totally close some floor one after another during... More
    1
    Vote
    MamaBellaLuca
    19 April 2017|
    AnswerShow all 5 answers
    Response from Sheratonmanager001 | Property representative |
    Hello and thank you for your inquiry , the renovations will still be taking place in November. Please call the front desk Manager for Club Access information. We are exited that this renovation upgrade is happening and... More
    1
    Vote
    Kathryn T
    20 February 2017|
    Answer
    Response from Sheratonmanager001 | Property representative |
    Thank you for your question, the hotel will still be in the midst of renovations during that time. If you have any further concerns it is best to call directly and speak to a front desk manager. Service manager for... More
    0
    Votes
    Room Tips
    "stay out of the towers, the elevators are slow"
    Read review
    "Higher floors give you great views."
    Read review
    "Go elsewhere!!!"
    Read review
    "I think it's probably loud all over during the day and early eve."
    Read review
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