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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,476 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Universal Hotel
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Showing 1,361: English reviews
Cleveland, Ohio
Level Contributor
170 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 20 May 2015

My guy+I won a national contest and the prize included a VIP suite at the Universal Sheraton Hotel. We shared the prize with his Mom and 2 sisters and we stayed here from 8/19-8/22/2014. The suite was nice with 2 queen beds and 2 couches. the air conditioning worked and had hot water. There was an ironing board+iron, blow dryer... More 

Helpful?
2 Thank Robin R
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Robin R, Congratulations on your win, and thank you for joining us at Sheraton Universal Hotel! It was our pleasure to accommodate your family and we are pleased to hear you enjoyed the perks of the Club Lounge. Having breakfast and evening beverages and hors d'oeuvres can make busy days at the park that much easier to tackle! We... More 

Sevenoaks, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 May 2015 via mobile

With limited time and 2 young kids we chose this hotel purely based on its proximity to the gates of Universal and it didn't disappoint. We found the parking situation a little confusing but the front desk was very helpful. The rooms are fine, and make sure to ask for a high floor so you get the views. In this... More 

Helpful?
1 Thank SevenoaksSmiths
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear SevenoaksSmiths, Thank you for choosing our hotel for your family vacation. We hope our proximity to the parks made it easy to explore Universal Studios. We are glad to hear our staff was helpful, though we hope it was communicated that free WiFi is available in the Link@Sheraton center for your convenience. We hope this did not deter too... More 

Gilgandra, Australia
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 May 2015

I want to preface this review with the only thing remotely "Sheraton like " about this property were the fantastic staff. They were friendly, helpful and professional. Now, this would have to be the worst Sheraton I have stayed in as far as room standard. The bathroom was old and small. The beds were so uncomfortable and we had to... More 

Helpful?
3 Thank RandallM81
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear RandallM81, Thank you for reviewing your recent stay. As we strive to not only meet, but exceed the Sheraton standard in hospitality, we are disappointed we failed to do so for you. It is good to know that our staff was attentive and friendly and our location was ideal for your needs. We have taken note of our guests’... More 

london
Level Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 18 May 2015

i spent a few nights here for a conference. The room was fine but had limited facilities (eg. No safe) and the decor was a bit tired. Comfortable enough, though the window seals were poor so there was traffic noise. The restaurant is uninspiring. The staff were friendly and helpful. Overall, a rather disappointing experience and not really up to... More 

Helpful?
1 Thank Pardos
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Pardos, Thank you for reviewing your recent stay. We value your feedback and will be sure to keep it in mind as we plan for future improvements. For instance, we plan on renovating our guest rooms in the coming months so they are sleek, stylish, and fully modernized. It is important to us that every aspect of your stay... More 

London, United Kingdom
Level Contributor
329 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 16 May 2015

This is a disappointing hotel. The major problem is a lack of investment. This shows most with the guest rooms which are shabby and in desperate need of refurbishment. They are poorly soundproofed with noise from traffic and the corridor. The noise problem will not be resolved with a superficial refurbishment. Ask for a room away from the nearby highway... More 

Helpful?
Thank UKJohnN
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear UK John N, Thank you for sharing your thoughts. While we are pleased you enjoyed our pool area and comfortable beds, we regret that your entire stay was not similarly satisfying. You may be pleased to know that we plan on renovating our rooms in the coming months. It has been a great help to collect the feedback of... More 

Chapel Hill, North Carolina
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 May 2015

Just spent a night at this property due to business meetings in Burbank. I found the property just perfect location-wise and everything you'd expect from a Sheraton. Comfortable, nice room to work in, and quiet. Really couldn't ask for anything more. The staff was really excellent, too - starting with Jennifer during the check in process. Friendly, helpful and fun.... More 

Helpful?
Thank Craig W
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Craig W, We appreciate your kind words. Not only are we delighted to know that you enjoyed your experience here, but we are thrilled that Jennifer and Kristen could make your stay so memorable. We will be sure to forward your compliments to these hard-working ladies. It was our pleasure to accommodate your business trip, and we hope to... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2015

I surprised my daughter with a trip to Burbank, CA for her Sweet 16 birthday. I choose the Sheraton Universal Hotel based on recommendations and I am SO GLAD we did! We checked in late Friday night. We were treated great! After our Saturday adventures, we returned to the room to find room service had left a special gift for... More 

Helpful?
1 Thank Angela T
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Angela T, Thank you for choosing Sheraton Universal for your daughter’s special day. It was our pleasure to accommodate her special occasion, and we hope she had a wonderful birthday. Surprising her with a trip to California is quite the gift, and we are happy to have played a small part. We hope you will keep our hotel in... More 

Orlando, Florida
Level Contributor
100 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 May 2015

Fantastic location to Universal Studios - you can walk there, though in the heat I'm not sure I recommend that. Also semi convenient to the metro if you don't mind a bit of a walk to it. The lines at check in are extremely long and take quite a while. We got a room on the 4th floor with a... More 

Helpful?
Thank Bonnie Z
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Bonnie Z, Thank you for sharing these insights into your stay last year. Though there were many positive points to your stay, such as our location and parking pricing, we are disappointed your experience wasn’t more consistently enjoyable. As you can imagine Halloween Horror Nights is a popular event at Universal Studios, and we experienced full capacity during that... More 

Bogota, New Jersey, USA
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 April 2015

Pretty Decent Place with good location and reasonable price. Positive : Great Pool Area + Breakfast Area Negative : Building is little old, and they had central HVAC system with 1 pipe where they Either Cold Air or Warm Air. (Meaning you can't select heater during summer) I visited this hotel in April 2015 when it's hot during day time,... More 

Helpful?
1 Thank seung b
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear seung b, Thank you for your review. It is great to know you enjoyed our pool area and our breakfast selection. We hope the choices put you on the right path for the day! We do regret that you were chilly at night. The heater certainly would have helped, and we are glad you thought to request assistance in... More 

New Jersey
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 April 2015

I've been here three times and have had the same experience each trip. The hotel is constantly busy with tourists and the parking can be tough to find, especially if there's an evening function. You can use the valet parking but you'll be waiting awhile when you go to pick up your car. I'm from the East Coast so driving... More 

Helpful?
Thank GoddessDivine
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear GoddessDivine, Thank you for sharing your thoughts on your recent stay. It has been our pleasure to provide you with clean accommodations, and we thank you for continuing to choose our hotel. It may be of interest of you to know we plan on renovating our guest rooms in the months to come. For your next stay, we are... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $343 - $532 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
12 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor has great views”
 of 5 bubbles WishIWereOnVacation, 26 Nov 2016 | Read review
“Try the Hyatt across the street. I've stayed there and the rooms are in much better condition.”
 of 5 bubbles 609anthonya, 16 Nov 2016 | Read review
“Ask for a room facing north for views across north Hollywood towards the Hollywood Hills.”
 of 5 bubbles KnowlBar, 3 Nov 2016 | Read review
“Ask for corner rooms to minimize hallway noise”
 of 5 bubbles ehwang, 2 Nov 2016 | Read review
“Go for room away from the Freeway (101)”
 of 5 bubbles swills9, 29 Oct 2016 | Read review
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