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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,509 Reviews from our TripAdvisor Community

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Showing 1,393: English reviews
Perth, Australia
Reviewed 1 July 2015

I was there with my family in May. The hotel is in very good location , but we got disappointed , when they charged us $35 for valet parking. WE DIDN'T HAVE A CAR. when we arrived at the hotel, the valet asked us if we want our luggage to be taken to the room. I said YES, and tipped...

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Helpful?
2Thank Silviofromperth
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Silviofromperth, Thank you for your review. If you did not already bring this situation to the attention of one of our associates, we encourage you to contact us directly at ssamanon@sheratonuniversal.com. Valet service is strictly for cars, not for carrying luggage. Furthermore, we hope it was communicated that free WiFi is available in the Link@Sheraton center for your convenience....

Santa Clarita, California, United States
Reviewed 1 July 2015

Universal Sheraton's Cabana Bar was the setting for our group gathering! The staff was spectacular... we all enjoyed the drinks, appetizers and meals we ordered while mingling and meeting one another at the Glittery Tattoo Meet & Greet 2015. Some of us meeting for the first time... some old friends from all over the world. An MJ anniversary gathering which...

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Helpful?
Thank Betty B
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Betty B, Thank you for choosing Sheraton Universal for the meet & greet event! It was a pleasure to accommodate your group. We will be sure to let Tina and Jesse know that their warm, welcoming attitude got your event off to a great start. The Cabana Bar is a perfect place to host an event, whether it be...

San Francisco, California
Reviewed 30 June 2015 via mobile

If you are looking for the best hotel near Universal Studios, look no further.... This hotel is not only within walking distance to the theme park, but some of the rooms have good views of Universal itself. The staff is great and very informative on nearby attractions and recommendations for restaurants. I never needed to get in my car once...

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Helpful?
1Thank RaymondGonzales1978
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear RaymondGonzales1978, We are very appreciative that you took the time to leave a review of your recent stay. We are glad to hear that you found the rooms pleasant and enjoyed the convenience of breakfast in the Club Lounge. It sounds as though you were able to find alternative transportation options despite bringing a car to our hotel. We...

Brisbane, Australia
Reviewed 28 June 2015

Check in was quick and efficient. Parking is $24 per day but negotiate as you may get it cheaper. Hotel rooms were small and bathroom even smaller. Room was clean. Our room was on the 4th floor (bottom floor) with a view of the roof with green AstroTurf. Hotel is so close to Universal Studios with a ten min walk...

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Helpful?
Thank michellecurtis
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear michellecurtis, Thank you for reviewing your experience at Sheraton Universal. We are excited to pair our convenient location with upgraded guest rooms come this fall. We trust this will improve the guest experience that is grounded in our fine service. Should you plan on returning to the Los Angeles area or to Universal Studios, we hope you will consider...

Reviewed 26 June 2015 via mobile

This hotel is the best. I got nothing bad to say about it. The customer service is top notch. I'll be staying there again in September for another go around at Universal Studios. Can't wait. If you want a great experience come here for that experience you won't regret it.

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Helpful?
Thank Dustin S
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Dustin S, Thank you for reviewing your stay for Halloween Horror Nights. It is great to know that for such a popular event, you found our service to still be “top notch.” We are excited to accommodate you again this September! Sincerely, Sherry Samanon Guest Relations Manager

Roseville, California
Reviewed 25 June 2015

Welcome staff was great. Our baggage guy (Eugene I think) had been there for 25+ years was very nice, told the family stories on way up. While we were leaving he even helped with baggage of guests that told him they could not tip him. We were on the 15ht floor looking over pool, freeway, and into the hilll side...

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Helpful?
Thank THEMKP
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear THEMKP, We appreciate the time you have taken to review your recent stay. Your recommendation of a room on a high floor is certainly appreciated, and we would agree that the views are hard to beat! In particular, we will be sure to let Eugene know that his assistance was noted. He is an asset to our team and...

Nottingham, United Kingdom
Reviewed 24 June 2015

Very clean spacious rooms, parking available which is handy and safe. Bus to universal is nice but not necessary as it is very close, lots of choices of food outlets on the walk so didn't eat in the hotel. fantastic views over Los Angeles. Taxi ride to Hollywood boulevard takes 20 mins if you don't want to park up round...

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Helpful?
Thank Clare L
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Clare L, Thank you for taking a moment to review your experience at Sheraton Universal. It is wonderful to know that along with views of the city from your room, you enjoyed the convenience of our shuttle service to the parks. We hope you had a fun, memorable time at Universal Studios! It is great to hear that you...

Wallingford, United Kingdom
Reviewed 22 June 2015

On this business visit for four days it was ideal location..... I had a room on 19th floor high in the hotel with great views and good size room Check in was fast efficient and friendly so was check out! All services in hotel were good including the shop off of reception lobby overall a good experience ......at reasonable prices....

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Helpful?
Thank alanlowne
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

ear alanlowne, Thank you for joining us once again, this time for business. It is wonderful to know that you enjoyed your room with a view and quick, friendly service. Should business bring you back to the area, we hope to once again be your hotel of choice. Sincerely, Sherry Samanon Guest Relations Manager

San Francisco, California
Reviewed 21 June 2015

After 6/7 hours driving, we finally arrived at hotel around 5:30 pm way past the official check-in 3pm but the room was not ready, so we had to wait another 2 hr for our room to be ready. Inside the room was very clean but the bathroom was very old cos we could see the patches of the fixed up...

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Helpful?
Thank lanwater
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Ianwater, Thank you for choosing our hotel for your visit to Los Angeles. We regret that there was a bit of a delay at check-in and that your room was not up to yours, nor our, standards. Please know that in the months to come, our rooms are undergoing renovations. Should your travels bring you back to the area...

Saint Louis, Missouri
Reviewed 20 June 2015

Every few months or so, I fly across the country to see my family and stop over in LA to enjoy friends and we stay at one of the hotels at Universal. Never have I been so neglected by a hotel promising promising to cater to families and business travelers. With its lofty prices being the cheapest of the two...

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Helpful?
Thank Survivor1stmate
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Survivor1stmate, First and foremost, please accept our deepest sympathies for your loss. The last thing we want is to complicate the situation further. Please know that we are working diligently to resolve this situation and rectify your bill to your satisfaction. I will be in touch as soon as I have all of the information necessary to properly assist...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $355 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level 12th floor very nice and quiet and nice views.”
 of 5 bubbles labelld, 17 Jan 2017 | Read review
“Standard rooms are on lower floors and have no views”
 of 5 bubbles NicolaK53, 17 Jan 2017 | Read review
“A fun place - love the views and activity”
 of 5 bubbles charmskaff, 12 Jan 2017 | Read review
“Recommend upgrading to Concierge Level for the easy am breakfast prior to heading to the park.”
 of 5 bubbles MelitaB524, 8 Jan 2017 | Read review
“Request High floors views are amazing”
  • Night view
  • Room Decoration
  • View from Room
 of 5 bubbles 50annau, 15 Dec 2016 | Read review
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