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Sheraton Universal Hotel

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Traveller (522)
Room & Suite (345)
Pool & Beach (79)
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Overview
  • Excellent25%
  • Very good35%
  • Average23%
  • Poor10%
  • Terrible7%
Travellers talk about
“city walk”(131 reviews)
“club room”(59 reviews)
“theme park”(55 reviews)
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,756)
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Traveller rating
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All reviewscity walkclub roomtheme parkfree shuttlewalking distance to universal studiosvisiting universalself parkingan upgradelobby barhollywood hillsshuttle servicebagelsconciergecitywalkburbankconferenceconvenience
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401 - 405 of 1,620 reviews
Reviewed 22 June 2016 via mobile

We stayed at the hotel as part of our daughters dream which was granted by the Sunshine Foundation. Our family went to Universal Studios, Disneyland, several beaches, and also were able to visit the set of "Girl Meets World" and meet all the cast members(my...More

Thank robbsco
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 28 June 2016

Dear robbsco, Thank you for allowing us the chance to accommodate you during such a special trip. It was our pleasure to have you with us, and we hope we made your stay that much more fun and comfortable. It sounds like a wonderful experience,...More

Reviewed 21 June 2016 via mobile

Stayed there two nights, three days. Staff is so rude, they act like their better then you. Only nice person that works there were the housekeeping, they are so nice. There was not any ice in the machines on our floor, tried to call front...More

1  Thank Ginson22
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 28 June 2016

Dear Ginson2, We appreciate the time you have taken to share your review. We’re disappointed to hear that your interactions with our staff were anything less than exceptional. We are dedicated to providing the best service possible, and we will certainly keep your thoughts in...More

Reviewed 20 June 2016 via mobile

The stay at this hotel was pretty "fun." On most weekdays the hotel hosts this thing where you can try and throw bean bags into a hole and if you get it in on any of your tries, you get to chose any of the...More

Thank CP R
Reviewed 18 June 2016

An older facility but well maintained. Staying here was part of a package deal including a full breakfast and parking which I needed to remind everyone of on a daily bases. The view were great we were on the seventeenth floor, and there is an...More

Thank Herschell B
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 28 June 2016

Dear Herschell B, Thank you for taking the time to tell us how your stay was. It pleases us to know you enjoyed both the quality and variety of our breakfast selection, and that Juliet provided you with exceptional service one particular morning. We appreciate...More

Reviewed 18 June 2016

If you are visiting Universal Studios, this is the place to stay. The hotel is full of families visiting the theme park. Parking is next to the hotel and plenty of spaces available. The hotel lobby is bustling all day and night. Check in was...More

1  Thank pensando42
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 28 June 2016

Dear pensando42, We are glad you enjoyed the convenience of our location and its proximity to Universal Studios, along with your spacious, well-appointed suite. It is great to know your check-in process was quick and seamless. We are sorry your Club experience did not meet...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$242 - US$375 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$242 - US$375 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (522)
Room & Suite (345)
Pool & Beach (79)
Dining (71)
Amenities (64)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
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Pam S
16 February 2018|
AnswerShow all 7 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
1
Vote
Joanne H
1 January 2018|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Marie182
30 December 2017|
AnswerShow all 5 answers
Response from 64patrica | Reviewed this property |
can’t help you on your questions but have you called the hotel for answers?
0
Votes
Room Tips
"The concierge was very pleasant and helpful is the only positive thing we have to say"
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"Avoid terrace rooms during construction if you are able"
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"A high floor gives you a great view over the Valley"
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"Get a room with a view of the mountains"
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