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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,476 Reviews from our TripAdvisor Community

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Showing 1,361: English reviews
Brawley, California
Reviewed 9 April 2015

Hotel was pleasant and clean. A little dated but comfortable. Could use a mini fridge. Celebrated Easter with our children in the lobby hiding Easter Eggs. STaff were wonderful. A glorious 6 minute walk to Universal studios. Shuttle was a huge plus!!

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Helpful?
3Thank mmmladybugs
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear mmmladybugs, We appreciate the opportunity to hear your thoughts on your recent stay over Easter Weekend. It is great to know the children enjoyed our holiday festivities! We hope everyone had just as much fun at Universal Studios. Please note that for your convenience, fridges are available for rent from the front desk. With this knowledge, we hope you...

Scottsdale, Arizona
Reviewed 8 April 2015

Great location and easy shuttle to Universal Studios. Very clean room, quality beds, nice view of the mountains - pretty much all we expected. We got the room for about $210 for a Sunday night in late March through Priceline (couldn't book direct for the room type we wanted - 2 Queens). The only thing to be aware of is...

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Helpful?
Thank GaryMillerAZ
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear GaryMillerAZ, Thank you for reviewing your stay at Sheraton Universal Hotel. We are pleased our location made it easy for you to visit Universal Studios. We regret to hear that some neighboring noises were audible in your room. In that event, we can certainly try to relocate you if other rooms are available. Your comfort and satisfaction are important...

New Haven, Connecticut
Reviewed 6 April 2015

I suppose if you're going to Universal, the location alone would be the selling point. For business...eh. It certainly wasn't a bad hotel, but nothing wowed me. Well, except for maybe the weird wax person in the lobby. Speaking of, the lobby and bar area were modern and stylish and convenient for a social hour. Good thing, because other than...

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Helpful?
Thank BettyS27
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear BettyS27, We appreciate the chance to hear more about your stay. Since your last visit, our pool renovation has finished and plans for room renovations are underway. As someone staying with us on business, we are happy to have provided a lobby where you could unwind and a quiet location. We are close to Universal, as well as the...

Essex, United Kingdom
Reviewed 6 April 2015

Last year my son was seriously ill with leukaemia as a result of his illness and what he had been through we promised he a family holiday to America. Part of our stay was at the Sheraton universal City. We decide to choose the Sheraton over the hilton as my wife had been informed at the time prior to booking...

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Helpful?
Thank Daniel H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Daniel H, Thank you for choosing our hotel for your visit to America. We are sorry to hear that the Club Lounge offerings did not meet your expectations. Miscommunication is something we work hard to avoid, and so we have made sure to outline on our website exactly what is included with a stay on the Club floor. That...

San Francisco, California
Reviewed 5 April 2015

This is a pretty nice hotel. The rooms are good sized and comfortable. Our room had a view of the pool. The room was quiet, the beds were fairly comfortable, and the room was clean. The lobby is large with a bar in the center, so it's a good place to meet people, and they have a wax figure of...

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Helpful?
Thank purpletravler
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear purpletravler, Thank you for taking the time to review your recent stay. We are pleased to have provided you with comfortable locations and a close location to Universal Studios. We appreciate knowing your thoughts on our buffet selection. We certainly want to offer a delicious, wide variety of foods, and so we will share your comments with our dining...

New York City, New York
Reviewed 2 April 2015

I've been traveling bi-monthly for about 10 years and this hotel possibly has the best customer service I have ever experienced at a Sheraton. (I'm an SPG Gold member, with one stay away from Platinum). I travel primarily for business - so my standards are certainly higher than typical. Although the hotel can use some pool upgrades, it's lobby and...

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Helpful?
Thank DeeMK330
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear DeeMK330, It is such a pleasure to know you have found that your experiences at our hotel continuously exceed the expectation. As such a frequent traveler, your words are that much more valuable to us. We look forward to accommodating your family, and putting you in close proximity to Universal Studios if you plan on visiting the parks. Our...

Reviewed 2 April 2015 via mobile

Love it been b4. Fan in closet is a great addition. I always bring mine and that is a hassle. I wish I knew it was there. ...I know now. Bell man who has been there over 40 years is by far the best employee we talked to. I live in Phoenix every trip there the traffic is horrible. We...

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Helpful?
Thank jenifer h
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Jenifer H, Thank you for your continued loyalty to Sheraton Universal Hotel. Though we are sorry to hear you encountered some difficulty on the drive, we are happy to have provided a comfortable and enjoyable experience once you arrived. We appreciate your endorsement and hope you might join us again soon! Sincerely, Sherry Samanon Guest Relations Manager

Paris
Reviewed 31 March 2015

I stayed in this hotel for 12 nights as I was in the area for work. The hotel is a getting a bit old, and the design is out dated. Overall the rooms are comfortable and of good size, the internet works well, the pool is open late, the fitness room is well equiped, and the staff is very friendly....

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Helpful?
Thank JooChiat
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear JooChiat, Thank you for choosing our hotel for your extended stay on business. We hope you were able to take care of business with ease and you rested comfortably at night. Please know that in the months to come, our rooms are undergoing renovations. Should business bring you back to the area someday, we hope you might consider another...

RSM, California
Reviewed 30 March 2015

We reserved on-line the Universal Studios Package that included a 2-day park pass, breakfast and parking. That is the way to go. No frets, no hassles, and all was ready to go when we arrived. From the very moment at check in (Laurie was excellent, efficient, friendly, and professional) through our entire stay, we really felt the friendliness of all...

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Helpful?
Thank Travlin2
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Travlin2, Thank you for reviewing your stay. We often run promotions and offer packages to make a visit to Universal Studios more economical, and we are pleased you took advantage! Even more so, we are pleased that Laurie and the rest of our staff could make your stay more memorable. It was our pleasure to accommodate your visit. We...

Newton, Massachusetts
Reviewed 30 March 2015

I stayed two years in a row in their "Presidential" Suite which was cut in half to make more rooms. We were holding a conference here and I wanted to be able to entertain some of the executives in my suite. They put a family with a baby next to us so we could not have people over at our...

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Helpful?
Thank TravelingIguana
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear TravelingIguana, Thank you for taking the time to review your experience. It is unfortunate that our suites did not quite meet your expectations. The studio-style layout, views of the Hollywood Hills, and full living area, paired with Club Lounge access and added amenities, are usually found to be high in value. We regret that you were unable to entertain...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $342 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
12 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor has great views”
 of 5 bubbles WishIWereOnVacation, 26 Nov 2016 | Read review
“Try the Hyatt across the street. I've stayed there and the rooms are in much better condition.”
 of 5 bubbles 609anthonya, 16 Nov 2016 | Read review
“Ask for a room facing north for views across north Hollywood towards the Hollywood Hills.”
 of 5 bubbles KnowlBar, 3 Nov 2016 | Read review
“Ask for corner rooms to minimize hallway noise”
 of 5 bubbles ehwang, 2 Nov 2016 | Read review
“Go for room away from the Freeway (101)”
 of 5 bubbles swills9, 29 Oct 2016 | Read review
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