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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,509 Reviews from our TripAdvisor Community

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Showing 1,393: English reviews
London, United Kingdom
Reviewed 4 June 2015

I stayed in a room on the 8th floor that had a adjoining door to the next room. It might as well have been one room, the sound proofing was non-exisistent. The hotel decor is a little tired and overall lacks atmosphere. Nice staff and i guess good location for Universal City but unless you had to I wouldn't stay...

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Helpful?
5Thank Carmel G
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Carmel G, We appreciate your feedback. If at any point you are unable to rest comfortably, please do not hesitate to let one of our associates know. We would be more than happy to try and relocate you if possible. Along with our friendly service and central location to Universal City, we are excited to share that we will...

Texas
Reviewed 4 June 2015

I had two reservations back to back. The first night I paid for and the second night was on points. I told the girl at the fron desk this when I first got there. She said that all was good and to just come back "sometime" the next day and re charge the key. It did this and I thought...

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Helpful?
3Thank beachpirates3
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear beachpirates3, Thank you for your review. We are disappointed that your Platinum status and points usage were not more properly recognized. As you note, this is not characteristic of the Sheraton standard of service. Please rest assured that we will be addressing this internally so we can ensure clear communication in our reception procedures. Moreover, we are happy to...

San Francisco, California, United States
Reviewed 4 June 2015

Property: Our room was clean, enough space, and quiet this time (we had some issues from a noisy neighbor next door back in Dec. 2014 stay). Yes, it could be better but worked well for us and for what we paid. The Swimming pool was awesome as the weather was great. My 4 year-old son loved it which was a...

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Helpful?
Thank EUN0312
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear EUN0312, We appreciate hearing from a repeat guest such as yourself. We could not be more thrilled to know that this experience was an improvement over your last stay. Sam is an asset to our team, and we are lucky to have her. We will be sure to pass your compliments along shortly. Thank you for sharing your insights....

Greenfield Township
Reviewed 4 June 2015 via mobile

We stopped here on our way to San diago. This hotel is a little pricy but was worth it to us. We splurged a little on this hotel and it included universal tickets and breakfast each morning. Everyone at the hotel was friendly and very helpful. You could walk to the park which was nice. You are better off walking...

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Helpful?
Thank Brian P
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Brian P, Thank you for your kind words regarding your recent stay at Sheraton Universal. It is wonderful to know that you found your package, which included tickets to Universal Studios, to be of good value. The Club Lounge perks, what with the breakfast and all-day food service, can come in handy during such busy days. We appreciate your...

Adelaide, Australia
Reviewed 3 June 2015

I was given room 352 at check in (even though later on I found out that housekeeping reported an issue). When toilet was used it completely overflowed and ended up flooding the whole room I called front desk to alert them to send someone quick, they did not care, called again 5 minutes later advising its urgent and water was...

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Helpful?
3Thank lozstar
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear lozstar, We are troubled to hear of the issues you encountered, both with your room and with our service. The situation you describe in no way represents the way in which we typically operate, nor does it mirror the standards in service that we strive to uphold. At your earliest convenience, I ask that you contact me directly at...

Reviewed 2 June 2015

I stayed here for a wedding reception that was held in the downstairs ballroom. Overall, the experience was terrible and not one that you'd expect from an SPG hotel and especially not one with such great reviews. The hotel rooms were pretty rundown with evidence of lots of wear and tear that was shoddily covered up with patches of paint....

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Helpful?
3Thank Cahn17
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Cahn17, Thank you for your review. We hope the wedding reception was a beautiful event, filled with love and celebration. As for your accommodation, we regret that it failed to live up to your expectations. We are pleased to share that in the coming months, we will be renovating our rooms to correct some of the issues you mention....

Los Angeles, California
Reviewed 1 June 2015

Location is awesome if you have business in Hollywood or Universal studios. I was visiting studios with friends from out of town so stayed there to save time. Check in was very easy. Staff was friendly. They gave me a room on the first floor facing a walk-way so I had to close curtains closed at all times. Be careful...

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Helpful?
1Thank Mert51
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Mert51, Thank you for choosing our hotel for your visit to the parks. While our location worked to your advantage, we regret that you encountered a few shortcomings in your room. If at any point you need something, such as ice, or might prefer a room change, please do not hesitate to let one of our associates know. We...

Greenwich, Connecticut
Reviewed 27 May 2015 via mobile

We were just at the Sheraton universal for a few days and it could not have been better. The staff is so friendly. They go above and beyond to exceed expectations. We stayed on the club floor which was an upgrade for us as gold spg members. Loved being able to walk to universal and city walk. We also took...

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Helpful?
Thank mabsy47
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear mabsy47, We appreciate the time you have taken to share your kind words. As loyal SPG members, we are so pleased to know you enjoyed the added perks of the Club Lounge. We hope the breakfast there was just the right fuel you needed for action-packed days at the park, exploring the vineyards, and hiking local trails. It sounds...

Reviewed 26 May 2015

The hotel is located not so far from studio universal, I could even walk there from the hotel. I read lots of bad reviews about this property, but I still decided to stay there because It s close to SU so I didn't expect much when I arrived. However, when I walked into the hotel it totally changed my perception....

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Helpful?
1Thank Boulevardpq
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear boulevardpq, Thank you for sharing your review. It is wonderful to know your expectations were exceeded during this most recent stay. Even more so, we are glad that our staff service was a highlight during your time here. It was our pleasure to serve you, and we hope you had a wonderful time at Universal Studios. If you do...

Dublin, Éire
Reviewed 25 May 2015

At checkin, the guy checking us in (who's name I forget... sorry!) was incredibly attentive and helpful. He checked us in, accommodated our request (prefer 10th floor to 3rd, to avoid pool noise) and was able to check us into one of our rooms, while waited for the other to be finished cleaning. He came out from behind the desk,...

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Helpful?
Thank SaoireSaoirse
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear SaoireSaoirse, Thank you for reviewing your experience with us. It is wonderful to know one of our associates went above and beyond to make you feel welcome for your stay. When you are in town to visit Universal Studios, we certainly know how to direct you to the fun! We hope you had a lovely time and rested well...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $355 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Starwood, Priceline and Travelocity so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level 12th floor very nice and quiet and nice views.”
 of 5 bubbles labelld, 17 Jan 2017 | Read review
“Standard rooms are on lower floors and have no views”
 of 5 bubbles NicolaK53, 17 Jan 2017 | Read review
“A fun place - love the views and activity”
 of 5 bubbles charmskaff, 12 Jan 2017 | Read review
“Recommend upgrading to Concierge Level for the easy am breakfast prior to heading to the park.”
 of 5 bubbles MelitaB524, 8 Jan 2017 | Read review
“Request High floors views are amazing”
  • Night view
  • Room Decoration
  • View from Room
 of 5 bubbles 50annau, 15 Dec 2016 | Read review
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