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1 Terrace Drive, Alberta T0L 2H0 Canada
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About

#28 of 34 hotels in Kananaskis Country
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Situated 1 hour west of Calgary, Alberta, Canada in the front ranges of the Canadian Rocky Mountains lies Crosswaters Resort; a modern oasis of well-being. Sweeping scenes from our Mountain View rooms, allow guests to fully take in the awe-inspiring landscape of the Canadian Rockies. Partnering with the Pomeroy Kananaskis Lodge, our guests can choose from five unique food & beverage outlets inspired farm-to-table options, and take advantage of the Kananaskis Nordic Spa. Crosswaters offers everything needed for whole body wellness.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Babysitting
Internet
Hot bath
Restaurant
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Laundry service
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Fireplace
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Non-smoking rooms
Family rooms
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Candaceun wrote a review 22 Sep
Sherwood Park, Canada171 contributions118 helpful votes
First of all, check in is at the Pomeroy, there's no staff at the Crosswaters. You will have access to the amenities at the Pomeroy ($25+tax/night resort fee). There's a fee for the underground parking. Surface parking is free. #1 The valet staff didn't open the door for us or even ask if we required help with luggage or our vehicle, isn't that their job? #2 At time of booking, there was only a loft suite available for around $500/night. We asked to be switched to a different room since we were travelling with our toddler. They said for another $200+ that would be possible. For over $700/night now we decided to try the loft & requested a crib. We were told the crib would be in our room within an hour. Two hours after check in (now 6pm), the crib still hadn't arrived. My husband called front deck, they said it'll be delivered immediately. We went for supper, back at 7pm, still no crib. My husband called again & asked to speak with the manager. Finally at 8pm, 1 hour after my sons bedtime the crib arrived. The manager did comp our resort for this inconvenience. This could have been avoided if the staff were properly trained. The customer service was well below average. If we were paying $200/night, we wouldn't have cared that much. #3 There is absolutely no security at the Crosswaters, anyone can walk in. You don't need a keycard for the front door or to use the elevator. #4 The room is not in great shape, not super clean & the bed was extremely. uncomfortable. #5 The waterpark is smaller then it appears in the picture, dirty & not in good shape. I cut my toe on a tile in the pool. It bled so bad that I had to leave. #6 The grounds are very nice, well kept, lovely walking trails. #7 The food at the restaurants was good. The staff was excellent. Drink prices are a bit steep ($15+ for a cocktail), like Vegas prices. Overall: Hotel Staff 1/10 Restaurant Staff 9/10 Hotel Amenities 5/10 Hotel Security 1/10 Grounds 10/10 Overall value for money 0/10 The price didn't match the service we received. I definitely wouldn't recommend staying here. Spend the day, but travel the short distance & stay in Canmore or Calgary.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Geoff M wrote a review 21 Sep
1 contribution
No one at the front desk upon arrival. We had to drive to another hotel around the building and check in . Then drove back to the actual hotel. No workers are in the building. Outlet beside bed doesn't work. The AC/Heater has a bad smell and making a banging noise. Nice drive tho. Probably will keep on driving by on our next visit.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CPez wrote a review Aug 2022
Thorsby, Canada75 contributions8 helpful votes
This was the final stop on our vacation and once again we were disappointed with this property. We want to love this area - the spa and restaurants are great - but the hotels and their hotel service suck. Every time we visit something is broken & there’s never any compensation for the items out of service. The apologies are underwhelming. With the price of the rooms they should at least be able offer a complimentary drink, starter, snack or breakfast or SOMETHING! when something is out of order. The campsite we stayed one night on this vacation offered free community pool passes for god sakes when their pool was out of order and they charged 8 times less!! It was just the thought and acknowledgment of the inconvenience that meant something! We thought we would give this property one final try and again it’s just lipstick on a pig. Maybe they’d go broke offering something to make up for their broken air conditioning or heaters because things are always broke!! Nothing ever seems to be really fixed. Like how do you “renovate” a property and not replace the air conditioning units or windows from what the 80s?? 70s?? We are still waiting on the “promised” cot for our “improved” room. Our daughter is 4 and it’s now 9 pm. We had two beds in our first room but the air conditioning was clearly broken (room 2213) and it was not going to be an easy fix. It was apparent by the video I showed the front desk manager and the tractor noise the unit was making. It should have been an immediate “I’ll get you a new room, while we look into this”…instead, they sent a maintenance man into our room an hour after our first complaint, just when we were returning from the hot tub. At the time I made the original complaint I indicated that we would be returning in about an hour, after the hot tub, to check on the status of our room. Regardless, after we inquired again, and they sent a guy to check it out, then they finally switched our room to the “only available room at the moment” - 1 bed with a king instead of two beds. He assured me we would have a cot for our daughter and it still hasn’t come. It’s now been over almost two hours and the cot hasn’t come. At this point our daughter is sleeping in our bed and we won’t be waking her up to move her to her own bed even though she would have a more restful sleep. Again, I’m not anticipating any apologies or acknowledgement of not living up to the promises made. Overall, I’m disappointed and should have known better to try this spot again. I won’t be returning in the future. There’s lots of better options to be had and anyone considering stopping here for a night should keep on going to Calgary, Canmore or Banff.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Avoid all together.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Matilda B wrote a review Jun 2022
2 contributions
When I booked our room I was told that the hotel was dated but still "very nice". However when we checked in our room was heavily damaged. The ceiling was damaged and poorly repaired in approximately 6 large areas on the ceiling, the carpet was torn/running and exposing the bare carpet backing underneath, the run/damage to the floor was approx 1/4" in width and at least 5 feet long. Our bathroom mirror had black spots from age and was also full of streaks from being poorly cleaned, the door jams/molding were also unclean, the room itself smelled very musty, hoping to air it out a bit we tried to turn on the AC/fan/heater unit but all plastic fan pieces were broken off of the front and there was only one knob (the other was broken off), the unit did not respond when the power was turned to "on". We were very disappointed, and it really put a damper on our weekend that we had saved to treat ourselves to something a bit more than a "run of the mill" hotel. The hotel is listed as a resort but it is not at all resort quality, quite the opposite. We have stayed in budget hotels that were more cleanly and dated but functional (for a fraction of the cost!). We decided to leave the room and speak to the front desk, being really disappointed and sad about our hard earned savings being spent on a slum we really just felt like going elsewhere would save our trip. The front desk staff did help us change rooms without conflict. Their kindness was the only reason we stayed. They did what they could with the limited options they had but were polite about the interactions. We don’t typically complain, and conflict is not something we are accustomed to. The staff’s response was very calm, collected and caring to get us sorted which helped the already uncomfortable interaction become more tolerable. They gave us a new room and ensured that housekeeping checked it before we arrived to it. At this time they gave us a meal voucher for breakfast at Forte for our troubles. The new room was much better than the previous room having a lot less damage. Again, the AC/heater unit didn't work. Knobs broken off and no response when flipped to "on". I believe this is a known defect as there were both fans and heaters in the closet. Being that it was cleaner, and not having damage or disgusting smell we decided to overlook the broken AC/heating unit. Very sad that it was a known defect that was not communicated to us beforehand. Spending a night in a "nice" resort I did not expect to have to lug a cheap dusty 20$ fan out of the closet to maintain a comfortable temperature in our room. There was no power to one side of the bed's plug ins and the lighting when tried to utilize on that side of the bed would flicker/not work consistently. We made the most of our stay and appreciated the front staff’s kindness but ultimately, I feel we were lied to and taken advantage of. 340$ to stay in a hotel that couldn’t even provide a clean room where all the lights/features worked. It was not as advertised and the quality of the rooms for the price is astronomical. I travel for work and have booked "sketchy" hotels that were more comfortable/pleasant to stay in. Even thinking about how much we paid vs what we received still makes me sick to my stomach. Our dining experience in the evening was awesome at the Forte restaurant but we couldn’t say the same about our breakfast service the next morning. When we presented our complimentary meal voucher (for our awful room experience) our breakfast server seemed to become disengaged. She never returned to refill coffee or water. It was almost as if it was assumed because we had a voucher she wouldn’t receive a tip, and therefore we received less than service, again a huge disappointment to our mini vacation. I would recommend going to the village/spa for the day and staying else where in the in the area (Stoney Nakoda, Canmore, Banff, etc).
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Adam z wrote a review Jan 2022
2 contributions
Paid an extra $40/night in hidden fees above and beyond the room rate: "Destination Marketing Fees", "Resort Fees", "Tourism Levies", + GST on all of these cash-grab fees. Shady business practice which definitely left a bad taste in our mouths. We splurged for room service which we don't usually do and the experience was quite dissapointing. Food arrived cold, and the provided dinnerware was just just plastic take-out containers and flimsy plastic forks/knives. For the price I kind of expected real dinnerware at least. Ironically, their plastic take-out containers were compostable, but real dinnerware would have been much more environmentally friendly. We had two meals at the Blacktail Bar and the food was excellent in both cases. Rooms were spartan but clean. The first room we were given had no view (just a wall of trees), but we were moved on request to different room which had a better view. Overall, a pretty underwhelming experience with poor value for cost, even before the hidden fees.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dzire1 wrote a review Jan 2022
Calgary, Canada86 contributions55 helpful votes
We stayed at the Crosswaters Resort from Jan 20-22nd. Here are my biggest takeaways. First of all, Crosswaters resort is right beside the Pomeroy. You do have access to all of the same amenities and there is even an underground tunnel connecting the two (aka the echo chamber as my son calls it). You just have to go to the basement and follow the red line, it will take you through the parkade and shoot you out right by the pool entrance. Super convenient if you don’t want to go outside in your wet clothes. For check in you still have to go to the Pomeroy which was a bit weird (there are signs that say this). It really seems like there should be a staff member during some hours at the front desk of the Crosswater? Rooms: We had a double queen. It was quite spacious. Beds were reasonably comfortable. Liked that it had a separate tub and shower. TV wasn’t really working but who needs to watch TV anyways. Cleanliness wise, it was just okay. The actual duvets (not the cover) are in need of some refreshing. The area around the lights by the beds needed dusting. My mother in law noticed the windows could really use cleaning. I miss the days of having regular house keeping (not happening due to Covid). That being said you could request extra towels etc. and they were always happy to give them and promptly delivered. We had a crib in our room which was actually more of a pack and play. The mattress on it was fairly soft (some are rock hard). Dining: I am going to do two separate reviews. One for Forte and one for Cedar room. Forte: Service is always great and the food was also great. Fun fact, kids under 6 eat free at all of the restaurants as long as they are dining in (no takeout) so make sure you order them applies and dessert (off the kids menu). The breakfast buffet is $25/person with lots of selection, but their dinner menu was great too. Drinks are very pricey at all restaurants in the resort though so be prepared. If you’re a big drinker I recommend bringing your own tumblers (there aren’t many in the hotel rooms). Our server on our first night was exceptional (younger guy with curly hair). He was so attentive to our kids and it really made a difference in our dining experience. My husband said it was the best octopus he had ever had in his life. Portions were also good. Cedar Room: So the Cedar room is supposed to be the more “fine dining” option. In order to make reservations you actually have to call or email. One of my least favourite things is when fancy restaurants try to act even more fancy by having a snooty maître d’ or snooty staff. Almost like we are lucky to be dining there. Servers must not let their egos get to their heads. You work for us. Your tips come from your customers and that is their HARD EARNED money they are paying with. Our terrible dining experience started when I phoned to ask if 3 more people could be added to our reservation, changing our reservation from 7 to 10 people. The other 3 people had a reservation an hour later than ours. The woman told me no and that there was no way they could accommodate that many people. Well, that was a mistake because not only was the restaurant half empty, we ended up telling them not to come because we were so disappointed with our food and service. Now… When we got to the restaurant this guy, the maître d’ with the big bushy beard, ridiculous colourful suit jacket and face shield (French guy- maybe, he didn’t speak loud enough to understand him) instantly put a bad taste in our mouths. He was not welcoming, and really not friendly. The service from there was mediocre at best. Once we realized how awful everything was, we told our friends not to come. Mr. maître d’ witnessed us tell our friends to cancel their reservation and then exchanged words with our server. You would think after this, our server would try exceptionally hard to redeem himself but no, instead we barely saw him for the rest of our meal. When all of our food had come, my kids were still waiting for their food (and growing very impatient as kids do). I’m 100% positive that our kids orders were forgotten (Mac and cheese - server claimed they needed to be re-plated because they weren’t “perfect” instead of just being honest). Our kids were only an inconvenience. Parts of my order were cold (I had the fritters and the broccolini was not warm). Earls has better food quality than this. Sides were overdone and soggy (which by the way have to be ordered separately - hate when restaurants do this). Steak and duck were both chewy. Worst $400 spent on the trip (that’s right, our meal was $400 for 5 adults). I wouldn’t go back at half price. What I would say to some of the staff at Cedar room is to walk over to Forte and observe for a while. That is service. Read your audience. Attend to kids first. Always. The Pool: Open from 6 am - 11pm. Currently no reservations are required. My kids are obsessed. There are three main water slides which were a lot of fun. It’s a shame that a portion of the tot pool wasn’t operating (the tree fountain, the water guns and the little waterfall play area in the middle - they all seem to need repairs). You can kind of see the struggles or a facility that is probably short on staff and revenues from the pandemic. The hot tub was nice BUT I cut my foot on something sharp getting out of it so be careful! Thank you so much to the cleaner who brought me a bandaid, alcohol wipe and helped clean up all the blood (there was a lot!). Before he got there we had tried to use the red emergency phone by the pool as there is no life guard on duty but it didn’t work. Probably something that needs to be checked out! Also, if you are going to your pool it is probably best to bring a cell phone just in case. Pro tip - call the front desk and ask for robes and slippers. I didn’t know you could do this but it would have made things easier. There was an abundance of towels right when you go in. There is also a little childrens play area with some toys etc. This play area is definitely more for younger kiddos. The spa: We didn’t end up going but a friend did. It’s hard to get reservations. Also, their booking system online was down one day. It can even be hard to get through to the reception so it’s best to get a callback if you can. However, my mother in law did leave a a message and never received her call back. My friend that did get through said her massage was the best she had ever had though. When you book a massage you get access to the hydrotherapy. However, even though it’s open from 9 am to 9 pm there is no re-entry which I think is ridiculous for the price. Overall, (despite our experience at Cedar room) I would definitely go back and think it’s fairly good value for the $219/night we paid (don’t forget though there are $25/adult resort fees on top of whatever rate you get). The little touches like having a complimentary s’more bar at night from 6-8 pm make it that much more special. I also think it’s much much better to come mid week if you can. Weekends can be very busy, to the point that you can’t even get through to the front desk or could be waiting an hour to check in.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nicole_Alberta wrote a review Nov 2021
Lethbridge, Canada28 contributions4 helpful votes
We placed an order for takeout for dinner and we were told to pick it up in 30 minutes. Upon arriving to pick it up, the restaurant staff had no idea what we were talking about. We had to replace the order and wait for it. When we got our food, we didn’t get any takeout cutlery. Then our bottled water was missing. The staff realized they don’t even stock the bottled water that they sold us and so while standing there and waiting with our cooling food, the employees had to run to a different restaurant to try to find our bottled water that we paid for with our meal. Mattress was extremely worn and in need of replacement. It had a huge crack down the middle that made for an impossible sleep. Upon check out, we mentioned the mattress and showed a picture, they credited us the resort fee, which just added salt to the wound considering it’s such a small amount. I followed up with the hotel via email and their “how did we do?” survey over a week ago and I haven’t heard a thing back. I guess they don’t care about their guests after they check out.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GJ R wrote a review Aug 2021
Vancouver Island, Canada117 contributions35 helpful votes
Nobody at front desk. Had to drive back to main lodge. Wait in line of cars for 15min for guy to tell us the main lodge’s lot was full even for checkin. Then only 1 of 2 rooms ready. Waited until nearly 5pm for second room to be made ready. Not worth the money to be inconvenienced.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Avoid this place until they get themselves organized.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Erin McGuire, Marketing at Crosswaters Resort
Responded 17 Aug 2021
Thank you for taking the time to share your recent experience with us in Kananaskis gjr2013. Please, however, accept our sincere apologies regarding the issues you experienced during your check-in. We hope we may be able to welcome you back in the future to improve your overall experience and to showcase our true level of service and hospitality. Thank you, Erin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
H Armstrong wrote a review Jul 2021
Edmonton, Canada20 contributions1 helpful vote
+1
Kananaskis is one of our favourite places on earth so we hate to leave a negative review but as others have added, it's just not up to snuff for the area. PROS: of course the location, especially with camping spots so incredibly difficult to book lately. The spa was nice although for the price we have been to many others within Canada and around the world that cost much less and are MUCH nicer. The interiors of the rooms have been maintained better than the Fairmont hotels within the area. Wish we could say proximity to the mountains but staying in Canmore and coming down the Smith would have been faster. Depending what you are doing in the area, it is a great proximity to local attractions and hikes, especially if you're here to golf. CONS: the cost and all the hidden taxes. The website claims that these taxes cover things like a safe in the rooms, concierge, towels for the pools, the pools themselves, and an outstanding amount of children's amenities considering most of the guests appeared to not have children. Most of these things can be found at any hotel and are simply covered by the room fees so to have extra taxes to cover amenities that should simply be covered by the already high room fees really made zero sense to us. Like others we were not made aware of these extra fees until we paid at the desk. We weren't even given a paper receipt including the breakdown of everything we were paying for which was incredibly unprofessional. They charged the spa up front when we arrived without saying anything as well which left us wondering why our booking.com receipt said we would be paying $850 (including tax) and yet our bill came out to $1360 with only 2 people going to the spa once ($129+tax pp). Just all VERY unprofessional. We were staying at cross waters and were given no details in advance of where to check in, and upon check-in we were given no information of where to find anything when we arrived - access to restaurants - access to pools etc. The staff, in our experience, were very rushed (there was no one else in line) and unprofessional. The rooms have been renovated to appear more up to date however, the bedding is the worst of any hotel we've ever stayed at. The sheets are an unbearably low quality thread count and almost crunchy (comparable to hospital bedding), the pillows leave your neck sore and we kept waking through the night as the mattresses are very cheap quality to boot. They leave only minimal shower supplies (are they just cheaping out wherever they can? Even while charging outrageous prices? Surely all these taxes could mean we get more than 0.75 oz of body soap for a couple?). Just cheap across the board, cheap and mismatched towels, cheap and worn out shower matts, cheapest toilet paper one could purchase. There weren't even any robes in the closet for us to wander over to the pool area, which is included even at non-resort local hotels. To top it off, one of the towels in the room was heavily soiled and looked like someone had come in from a long days construction and it had not been replaced upon room cleaning. The accommodations have a world of opportunity to be a worth-while stay but some serious changes would need to be made before we would be willing to stay here again. There is no main cold pool, only a children's pool so for adults your only option is the hot tub, which is ok but again disappointing. The hot tubs are also poorly maintained and the entire bottom of the tub was filled with sand and dirt and our skin became quite itchy after having only been in the tub about 20-30 minutes. We have never had this issue at other accommodations. As a couple staying at crosswater we were placed on the 3rd floor surrounded by families and all we could hear morning and evening was children screaming at the top of their lungs running up and down the halls. Not very peaceful at all. We even had a dog barking at one point. The food was ok, thank goodness the dinner on night 2 was better because the burnt pizza the night we arrived for over $20 was mind boggling. The second night we had gone to sit on the patio to enjoy a lovely relaxing dinner and we were greeted by views of their staff chit chatting constantly (10min+ at a time) with what we assume to be more staff off-shift who showed up wearing sports bras and the smallest shorts on earth, and then proceeded to pull the arm straps of her sports bra down, presumably to tan in the middle of a busy patio of guests who were all dressed up and ready for a nice evening dining experience. Again, just unbelievably unprofessional and not what we came here to experience.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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calgaryguy wrote a review Oct 2020
Kelowna, Canada432 contributions229 helpful votes
We stayed here in August and the Village was almost deserted. We had to check in at the sister hotel as there was nobody at the desk in our hotel. The room was huge and quiet. Quite comfortable. I would have expected better lighting as it was extremely difficult to read. The price was good because there was no demand. The room was cleaned daily in spite of the issues, so that was fine. Generally enjoyed the stay in a new ghost town. I wish them better days ahead.
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Date of stay: August 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Erin McGuire, Marketing at Crosswaters Resort
Responded 12 Mar 2021
Thank you for your review calgaryguy! We hope that your next visit will be less of a ghost town and you'll be able to safely enjoy all there is to offer in the village. Thank you, Erin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$177 - US$306 (Based on Average Rates for a Standard Room)
LOCATION
CanadaAlbertaCanadian RockiesKananaskis Country
NUMBER OF ROOMS
70
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Frequently Asked Questions about Crosswaters Resort
Which popular attractions are close to Crosswaters Resort?
Nearby attractions include Boundary Ranch (1.5 km), Troll Falls (3.4 km), and Mt. Lorette Ponds (6.2 km).
What are some of the property amenities at Crosswaters Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Crosswaters Resort?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crosswaters Resort?
Yes, free parking is available to guests.
What are some restaurants close to Crosswaters Resort?
Conveniently located restaurants include Forte Restaurant, Blacktail Bar, and Woody's Pub and Patio.
Are there opportunities to exercise at Crosswaters Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Crosswaters Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.