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My colleague and I had an overnight stay at the Ritz. It’s exactly what I expected from the Ritz. Fantastic!!!! We had an overnight stay after doing business in Beverly Hills. It’s about 30 mins on Uber and situated away from the hustle and bustle...More
Stayed one night on 6/20 in rm 129. Marina facing double room on 1st floor (one up from lobby) was quiet (inside door away from hallway away from elevator). double beds are small though. Good spot for work at LMU.
This property just does not feel like a Ritz-Carlton, as several other reviewers have pointed out. We stayed at the Executive Floor, and while the Club-level lounge itself was well-equipped, but the hotel just didn't match up to the service levels and facilities associated with...More
1 Thank Shaunak S
Response from Tony M, General Manager at The Ritz-Carlton, Marina del ReyResponded 20 June 2018
Thank you for taking the time to write a description of your recent stay. After reading your comments I can understand your disappointment and for that I am truly sorry. While we receive many wonderful comments regarding our facilities and staff, apparently we...More
As Ritz-Carltons go, this one is not up to standard. The rooms are tired, tacky and in need of redecorating. They are also not very clean. The food is below average, especially Room Service. The staff is friendly and the view of the Marina from...More
Thank John D
Response from Kristen D, Manager at The Ritz-Carlton, Marina del ReyResponded 21 June 2018
Dear John D,
Thank you for taking the time to share your valuable feedback regarding your recent stay.
My name is Kristen Dolotina, the Director of Restaurants for the Ritz-Carlton, Marina Del Rey.
It has come to my attention that the service you received during...More
Stayed on the club level for one night. The concierge called about a week before the visit and asked if
there were any special requests. We were going to be arriving from a long flight and asked for a quiet
Upon arrival we were...More
Response from Justin L, Club Lounge Supervisor at The Ritz-Carlton, Marina del ReyResponded 16 June 2018
Thank you for taking the time and providing detailed feedback about your stay with us. While I was happy to read your positive comments about the service you received throughout the hotel, your comments regarding the facilities are not typical of our usual...More