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Sheraton San Jose Hotel

358 reviews
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Traveller (126)
Room & Suite (57)
Pool & Beach (16)
Overview
  • Excellent31%
  • Very good44%
  • Average18%
  • Poor3%
  • Terrible4%
Travellers talk about
“san jose”(68 reviews)
“the club lounge”(11 reviews)
“front desk”(45 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Sheraton San Jose Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (358)Write a Review
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Traveller rating
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All reviewssan josethe club loungefront desksilicon valleybusiness hotelbed was comfortablelarge roombay areavery nice hotelbusiness tripcabanabistrosuiteinternetfreewaygymsjc
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141 - 145 of 334 reviews
Reviewed 27 May 2014 via mobile

Beatiful comfortable room with a decent view from the 8th floor. Joy at the customer service desk was helpful and friendly. She is a great asset to the team. I was also impressed with Peter, who helped with the luggage as well as some other...More

Thank Joyce K
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 31 May 2014

Thank you for taking the time to provide some feedback about your recent stay here. We appreciate your business! Joy and Peter are true assets to this team and we are very proud to have them here. They take care of all our guests to...More

Reviewed 6 May 2014

Joy who was at the front desk offers great customer service. Hotel is so close to great mall of America which I discovered on my last day there. Bummer! Room is comfortable and clean. Close to airprot which is a plus. Staff addressed you as...More

Thank MLD31
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 9 May 2014

Thank you for your feedback about your recent stay. We shared your comments with the team and Joy was expecially thrilled about the commendation. We are very proud of the team we have. We look forward to your next stay with us.

Reviewed 21 April 2014 via mobile

The Sheraton Sam Jose is really nice, but everything is extra. Wifi, water, etc. which is no big deal but you get paranoid you're going to be charged for something you didn't realize. The bed was comfortable, our room overlooked the pool and was very...More

Thank Elizabeth A
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 26 April 2014

Thank you for your feedback, we' are happy to hear that you had a nice experience. I am sorry that you feel uncertain about the hotel charges, it is not our goal to make you uncomfortable. However, we do provide complimentary water in our guest...More

Reviewed 10 April 2014

I stayed here once for only 12 hours. I liked it so I thought I'd try again, being closer to my clients. The first couple of nights were not good. The room faced the 880 which by 4am was a roar of traffic through the...More

Thank Steve B
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 15 April 2014

First of all, thank you for staying with us again. I am sorry that your experience was not as comfortable as you expected; however, I value your feedback and appreciate that you share it. Whenever available, we try to provide our SPG guests with an...More

Reviewed 7 April 2014

Great hotel -- really nice accommodation + fantastic service that continued even after I'd gone home: (I accidentally left a shirt in my room; the staff were super-helpful and mailed it back to my home address in the UK for free!!) Couldn't recommend it enough.More

Thank Richard S
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 21 April 2014

Thank you for sharing your feedback about your recent experience here at the San Jose Sheraton Hotel. I am happy to hear that our team took care of your needs even after leaving the hotel. I look forward to welcoming you back when you come...More

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1272829303167
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Outdoor pool
Heated pool
Details
Price range
US$135 - US$492 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Milpitas
#3 Romantic Hotel in Milpitas
#5 Business Hotel in Milpitas
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$135 - US$492 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Milpitas
#3 Romantic Hotel in Milpitas
#5 Business Hotel in Milpitas
Room types
Suites, Non-Smoking Rooms
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Traveller (126)
Room & Suite (57)
Pool & Beach (16)
Dining (10)
Hotel & Grounds (57)
Bathroom (19)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
maritaysa
9 September 2015|
AnswerShow all 2 answers
Response from Dylan Z | Reviewed this property |
Uber, ask the hotel for shuttles service, I think they can provide that
0
Votes
Room Tips
"Don't buy up to the concierge level. It is NOT worth it"
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"Club level rooms might not have mini fridges. Rooms have balconies, get a room with a balcony facing the..."
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"Ask for a room away from the freeway side on a high floor"
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"Don't spend extra for the concierge lounge - it's not worth it"
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