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Beatiful comfortable room with a decent view from the 8th floor. Joy at the customer service desk was helpful and friendly. She is a great asset to the team. I was also impressed with Peter, who helped with the luggage as well as some other...More
Thank Joyce K
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 31 May 2014
Thank you for taking the time to provide some feedback about your recent stay here. We appreciate your business! Joy and Peter are true assets to this team and we are very proud to have them here. They take care of all our guests to...More
Joy who was at the front desk offers great customer service. Hotel is so close to great mall of America which I discovered on my last day there. Bummer! Room is comfortable and clean. Close to airprot which is a plus. Staff addressed you as...More
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 9 May 2014
Thank you for your feedback about your recent stay. We shared your comments with the team and Joy was expecially thrilled about the commendation. We are very proud of the team we have. We look forward to your next stay with us.
The Sheraton Sam Jose is really nice, but everything is extra. Wifi, water, etc. which is no big deal but you get paranoid you're going to be charged for something you didn't realize. The bed was comfortable, our room overlooked the pool and was very...More
Thank Elizabeth A
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 26 April 2014
Thank you for your feedback, we' are happy to hear that you had a nice experience.
I am sorry that you feel uncertain about the hotel charges, it is not our goal to make you uncomfortable. However, we do provide complimentary water in our guest...More
I stayed here once for only 12 hours. I liked it so I thought I'd try again, being closer to my clients. The first couple of nights were not good. The room faced the 880 which by 4am was a roar of traffic through the...More
Thank Steve B
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 15 April 2014
First of all, thank you for staying with us again. I am sorry that your experience was not as comfortable as you expected; however, I value your feedback and appreciate that you share it. Whenever available, we try to provide our SPG guests with an...More
Great hotel -- really nice accommodation + fantastic service that continued even after I'd gone home: (I accidentally left a shirt in my room; the staff were super-helpful and mailed it back to my home address in the UK for free!!) Couldn't recommend it enough.More
Thank Richard S
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 21 April 2014
Thank you for sharing your feedback about your recent experience here at the San Jose Sheraton Hotel. I am happy to hear that our team took care of your needs even after leaving the hotel. I look forward to welcoming you back when you come...More