InterContinental the Clement Monterey, an IHG Hotel
750 Cannery Row, Monterey, CA 93940-1087
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US$297
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#10 of 57 hotels in Monterey
Location
Cleanliness
Service
Value
Travellers' Choice
Panoramic ocean views and coastal charm await you at the InterContinental® The Clement Monterey hotel. Overlooking the sapphire waters of Monterey Bay on Cannery Row, our waterfront hotel, resort and spa is where beauty and luxury indulge your senses. Treat yourself to a rejuvenating spa, or enjoy a soothing waterfront dining experience discovering Californian coastal classics. Host your next signature event at our customizable event space, overlooking the picturesque waters of Monterey Bay.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Parking
Paid wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Banquet room
Meeting rooms
Facial treatments
Massage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
On-demand films
Room service
Safe
Telephone
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
58Restaurantswithin 0.5 km
36Attractionswithin 0.5 km
Contact
750 Cannery Row, Monterey, CA 93940-1087
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Car HireSee all Monterey car hire
3525Reviews38Q+A100Room tips
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One of the least friendly or helpful staffs I've ever experienced at any hotel, much less one this expensive. We experienced a number of issues and were met with nonchalance and no attempt to put things right. Absolutely never staying here again.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Spend your money elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This had been my primary stay in Monterey, but after this experience of having dirty and unsanitary water in the bathroom pipes, we were forced to check out early. We were not provided a comp, which is unfortunate as I would have like to give it another shot to make it right.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Clement Management, Guest Services / Front Office at InterContinental the Clement Monterey, an IHG Hotel
Responded 5 days ago
Dear, BenjamincZ1121GV - Thank you for choosing InterContinental and for providing feedback about your experience at InterContinental THE CLEMENT MONTEREY. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. During your stay we encountered a County wide power outage and Flooding due to severe weather hitting the area. This caused the City of Monterey's water treatment system to be compromised and resulted in the water discoloration you encountered. Unfortunately we do not have control over power outages or infrastructure issues due to severe weather, but I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (831) 375-4500. Sincerely, Tom Williamson Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed at your hotel this weekend, on Saturday. Upon entering our room, it had not been cleaned yet and was in terrible condition. However, when my husband made you aware of the situation, your staff, Marilyn was not only very attentive but also helped find a solution and made another room available. It was such a pleasant surprise to see she also found us a better room available. Marily is a tremendous asset to your team. You are lucky to have her. We are a commercial contracting firm in Northern California, and we will definitely stay at the Intercontinental again, and make sure we share our experience with all of our commercial tenants as well.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at InterContinental the Clement Monterey, an IHG Hotel
Responded 2 weeks ago
Hello Roam66472977838. Thank you for taking the time to leave a review of your stay with us. We are happy to hear our staff was able to take care of you in such a great way. We look forward to your return visit and from you colleagues.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel. Bedding is luxurious. We ate at the restaurant every morning and it was absolutely delicious. Room was clean and quiet. The location is ideal if you want to explore Cannery Row. You can walk everywhere.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at InterContinental the Clement Monterey, an IHG Hotel
Responded 2 weeks ago
Hello llm050. Thank you for taking the time to leave a review of your stay with us. We are Pleased you enjoyed the hotel and the restaurant. There are many more places to explore in Monterey so we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I just stayed at the Intercontinental Monterey this past weekend and as always, this hotel delivers far beyond expectation. It is absolutely my favorite place to stay…and I never want to leave once I’m there. The hotel staff is exceptionally friendly and attentive. The location of the hotel is unbeatable; situated in the heart of Cannery Row, you’re only a few steps from the Aquarium, the beach, walking trails, and plenty of fantastic restaurant choices. We started each day of our stay with breakfast at the hotel’s attached restaurant, The C Restaurant and Bar - and wow! The food, the service, and the views are all top-notch. We enjoyed watching the otters in the ocean with unobstructed views of the bay from our table as we drank coffee and ate our way through many of the dishes on the menu (all of them were phenomenal). We came and went throughout the day. We enjoyed astounding views from our hotel room. We took advantage of the restaurant bar and room service on several occasions. And we slept very well, thanks to the comfortable beds and the sound of the ocean outside. Overall, we had an absolutely amazing experience from start to finish. We enjoyed many of the amenities (the gym, the pool and hot tub, room service, valet, etc.) and can’t wait to come back to utilize their on-site spa during our next stay. We enjoyed our time so much, we literally couldn’t leave and extended our stay for an additional night. This hotel will always be my go-to recommendation for anyone wanting to enjoy the coast of Monterey. Thank you to the staff at Intercontinental for making our weekend in Monterey so unforgettably beautiful. …
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Definitely enjoy the C Restaurant and Bar attached to the hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from , Owner at InterContinental the Clement Monterey, an IHG Hotel
Responded 2 weeks ago
Hello 798brittanyn. Thank you for the wonderful review. We are pleased to be you home away from home while you are in Monterey.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This by far was the best experience we had at Monterey. Close to the aquarium and dining places, superb/excellent customer service from the staff. The front desk personnel were super friendly and greeted us and made sure that our needs were met. Rooms that were provided for us were super clean, came with a wonderful coffee maker to sip my morning coffee while watching the bay! Parking was convenient since they had their own parking space. Thank you so much for the wonderful, short but sweet stay that we had
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at InterContinental the Clement Monterey, an IHG Hotel
Responded 2 weeks ago
Hello skykrec. Thank you for taking the time to leave a review of your stay with us. We are happy to hear our staff was able to take care of you in such a great way. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bad Customer Service. Spent 5 hours on the phone with IHG customer service in the Philippines. Asked numerous times to be transferred to US call center but denied. Finally talked to Mandy #3550 at the call center who claimed to be part owner of IHG and just happened to be in the Philippines that day I guess. Finally found the phone # to IHG US Headquarters in Atlanta, left message and still waiting 3 days later for a callback. Have been a loyal customer with IHG and currently Ambassador status but will be changing rewards credit card to Marriott for future travel. Cannot recommend IHG properties anymore.
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Date of stay: April 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at InterContinental the Clement Monterey, an IHG Hotel
Responded 3 weeks ago
Hi awe294, Thank you for choosing our hotel as your travel partner. We always do our best to create the right experience for our guests. I am sorry for the situation you encountered. I have shared your remarks with the necessary management team as a reference for service enhancement. We appreciate your business with IHG Hotels and Resorts and value you as an IHG One Rewards Ambassador member. We all hope to exceed your expectations in the future. Warmest regards, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Took a one night stay in Monterey during our Pacific Highway tour. The Intercontinental Hotel was a perfect comfortable stay. The staff were very welcoming with great service. My IHG status was recognised and we received a lovely room upgrade. Some very loud guests slamming doors through the night, but this is not the hotels fault. Breakfast was good, but service was poor as we had to ask twice for our beverage order to be served - not what we expected. Big shout out to thank Christina (Reception Supervisor) for handling our booking with all the storm issues restricting road access up the coast. We were looking forward to a nice afternoon in the pool and sauna, but realised the pool was just a cold outdoor channel trench and there were no saunas. Monterey was not our favourite location on the tour, as it was far too commercialised for our liking and we would have picked somewhere else had we have realised this - this is certainly not the hotels fault.…
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Date of stay: January 2023
Rooms
Cleanliness
Service
Room Tip: Stay in main building on coastline
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at InterContinental the Clement Monterey, an IHG Hotel
Responded 2 weeks ago
Thank you for taking the time to leave a review of your stay with us. We are happy to hear you like our hotel, staff, and we are sorry for the experiences of your stay did not meet your expectations. If you ever return to Monterey, we hope you choose us again. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pleasant stay, well located but feels a bit overpriced. Comfortable bed and nice to have a bathtub in the room. The downstairs bar does a good happy hour. Valet parking all very easy and the front desk team were helpful. The hotel could be nicer if it had a less corporate feel - but the seafront location more than makes up for the standard hotel feel.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from , Owner at InterContinental the Clement Monterey, an IHG Hotel
Responded 2 weeks ago
Hello WorldTraveller444444. Thanks for taking the time to leave a review of your stay with us. If you ever return to Monterey, we hope you choose us again. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location walking distance to the aquarium, restaurants, and walking paths. Friendly service and clean rooms. Would stay again. I believe they changed their policy, and it is now pet-friendly. Had a patio and fireplace room.
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Date of stay: January 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Clement Management, General Manager at InterContinental the Clement Monterey, an IHG Hotel
Responded 2 weeks ago
Hello deaglemetimbers. Thank you for your review. We're delighted to hear that you enjoyed your stay . If you ever return to Monterey, we hope you choose us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$334 - US$545 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental the clement monterey hotel monterey, intercontinental monterey
LOCATION
United StatesCaliforniaMonterey CountyMonterey
NUMBER OF ROOMS
208
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Claim Your ListingINTERCONTINENTAL THE CLEMENT MONTEREY, AN IHG HOTEL: UPDATED 2023 Reviews, Price Comparison and 2,241 Photos (CA) - Tripadvisor
Frequently Asked Questions about InterContinental the Clement Monterey, an IHG Hotel
Which popular attractions are close to InterContinental the Clement Monterey, an IHG Hotel?
Nearby attractions include Monterey Bay Aquarium (0.2 km), Monterey Bay (0.2 km), and The Cannery Row Monument (0.3 km).
What are some of the property amenities at InterContinental the Clement Monterey, an IHG Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental the Clement Monterey, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental the Clement Monterey, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental the Clement Monterey, an IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to InterContinental the Clement Monterey, an IHG Hotel?
Conveniently located restaurants include First Awakenings, Bistro Moulin, and Crystal Fish.
Are there opportunities to exercise at InterContinental the Clement Monterey, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at InterContinental the Clement Monterey, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental the Clement Monterey, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental the Clement Monterey, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to InterContinental the Clement Monterey, an IHG Hotel?
Many travellers enjoy visiting Cannery Row (0.1 km), Doc Rickett's Pacific Biological Laboratories (0.04 km), and Stevenson House (2.3 km).