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Hilton Garden Inn Monterey

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#16 of 55 Hotels in Monterey
Certificate of Excellence
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Hilton Garden Inn Monterey
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1,306 Reviews from our TripAdvisor Community

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Showing 1,207: English reviews
Monterey, California
Reviewed 3 days ago NEW

This place was disappointing. Thank goodness it was a business trip and I didn't pay. Had I been paying we would have switched hotels. Paper this walls, mold in showers, stains on sheets, the beds were terrible, really uncomfortable. It took 3 days and meds to unlock my neck, shoulder and back. The wall paper was coming up.

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Helpful?
Thank 108wgrin
Chase R, Director of Sales at Hilton Garden Inn Monterey, responded to this review

Thank you so much for the review and information! While this certainly doesn't remind us of our property, we'll promptly look into the matter and address ASAP. Thank you once again!

Gburg MD
Reviewed 4 days ago NEW

On business travel. Ease of access from hotel to expressway in mornings and return. Clean quiet comfortable room. WIFI was a strong consistent signal. Parking with ease. Staff knowledgeable and courteous.

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Helpful?
Thank Z805FLgeorged
Chase R, Director of Sales at Hilton Garden Inn Monterey, responded to this review

Thank you so much for sharing the details and specifics of your stay with us! We always aim for an excellent, one-of-a-kind stay for each of our guests. And for those on business travel, a quiet, relaxing environment with A+ Wi-Fi is important (we know!). Thank you for the review and we hope to see you again very soon!

Jacksonville, Florida
Reviewed 1 week ago

As a Hilton Diamond member I do not recommend this hotel. We checked in and the room was supposed to be non smoking. Horrible smoke smell. Not a hotel you want to take your family.... bad experience... do not stay here!!!!

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Helpful?
2Thank N4342VKbrunod
Chase R, Director of Sales at Hilton Garden Inn Monterey, responded to this review

Thank you for the excellent review!

Los Angeles, California
Reviewed 1 week ago

I am a little torn on this one...while the hotel needs an updating...the rest of my experience more than made up for the somewhat antiquated rooms. The staff were amazing. As a Diamond member...I have stayed at a ton of Hilton properties. But I have to say...the staff were tremendous. The front desk staff in particular...went out of there way...

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Helpful?
Thank UsingCommonSense
Chase R, Director of Sales at Hilton Garden Inn Monterey, responded to this review

Thank you very much for the wonderful details, excellent!

Melbourne, Australia
Reviewed 1 week ago

The hotel is close to the airport but a fair walk from some of the major attractions. The rooms are a decent size but a little dated. Had to pay for parking which was annoying. Wifi was free as a Hilton member and was a decent speed. My room faced the car park and I had no issue sleeping. Had...

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Helpful?
Thank Hunstow
Chase R, Director of Sales at Hilton Garden Inn Monterey, responded to this review

Thank you for the comments and excellent details! It is highly appreciated!

Chino Hills, California
Reviewed 1 week ago

Excellent hotel. If you want a friendly and accommodating hotel staff, this is the place to come. The breakfast is one on the best, if not the very best I've had at any hotel. The gym at this hotel was also the best I've seen at any hotel. Very close to the Monterey aquarium. Only about a 10 min drive....

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Helpful?
Thank K2636MEstevenp
Chase R, Director of Sales at Hilton Garden Inn Monterey, responded to this review

Wonderful! Thank you for the excellent feedback! We love sharing our breakfast with anyone who comes in, and knowing that it is one of teh best you have enjoyed simply makes us smile! Thank you so much and we hope to have you as a guest again down the road!

Tampa, United States
Reviewed 1 week ago

Fantastic experience at a hotel that is consistently outstanding in service and facility, but especially the breakfast! Brought my wife and thoroughly enjoyed the local area and cuisine. The staff at HGI MRY is absolutely prenominal! I will stay here every time I get the chance.

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Helpful?
Thank Thomas W
Chase R, Director of Sales at Hilton Garden Inn Monterey, responded to this review

That means so much to us to receive such an excellent review and comments, thank you so much! We look forward to having you as a guest once again!

Roseville, United States
Reviewed 2 weeks ago

Upon arrival I was informed of a $15. a night parking fee. No problem until they hit my cc with a fee of $49.11 the first night and $50. the next night!!! The front desk could not tell me why!! I have yet to see my cc bill so I am oping they got it straight.

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Helpful?
Thank deeaneb
Chase R, Director of Sales at Hilton Garden Inn Monterey, responded to this review

Thank you for the excellent information. The $50 is a mandatory hold we place on every single guest credit card for incidentals, or $50 per day for debit cards. It's standard in every major hotel chain as protocol. It will fall off your statement within two business days of check-out. We do apologize for this being communicated inefficiently and will...

Concord, North Carolina
Reviewed 2 weeks ago

This hotel failed at every level. Crowd noise from pool area was continuous until after ten every evening. The smoke alarm in my room chirped all night despite two attempts by hotel staff to fix. The first day my room was not serviced and the second day the maid threw away my personal bar of soap. The iron in my...

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Helpful?
Thank usccha
Chase R, Director of Sales at Hilton Garden Inn Monterey, responded to this review

Thank you so much!

Moraga, California
Reviewed 2 weeks ago

Exceptional customer service is the "norm" at the Hilton Garden Inn. Welcoming, courteous, efficient staff set a high standard and make it easy for me as the group organizer as well as pleasant for our guests. We'll be back!

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Helpful?
Thank Sharron S
Chase R, Director of Sales at Hilton Garden Inn Monterey, responded to this review

Wonderful! Thank you so much!! It goes without saying our strongest quality belongs to our staff, and it sounds like you experienced that first hand! We sincerely and genuinely appreciate you sharing these details and are excited to share with our entire team. We hope your next stay is as excellent as this, and that we see you again soon....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Monterey just completed a full property renovation April, 2013 and sits nestled among majestic Monterey Pines and mature Live Oaks in a dramatic and colorful garden setting. We are conveniently located near California's scenic Highway 1, 1/2 a mile from the beautiful beaches of Monterey Bay, and less than three miles from Monterey Peninsula Airport. Our tastefully appointed hotel guestrooms and suites offer: Individually controlled heating and air conditioning, Private outdoor balcony, In-room refrigerator, microwave and coffee maker, complimentary wired and wireless high-speed Internet access and 42 inch flat screen hi-def TV's.Self-parking is available to all guests for $14/day. ... more   less 

Additional Information about Hilton Garden Inn Monterey

Address: 1000 Aguajito Road, Monterey, CA 93940-4801
Region: United States > California > Monterey County > Monterey
Price Range: $218 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Monterey 3*
Number of rooms: 204
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotels.com, Orbitz, Odigeo, Travelocity and Priceline so you can book your Hilton Garden Inn Monterey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Monterey Hotel Monterey
Monterey Hilton Garden Inn
Hilton Monterey
Hotel Style:
#8 Business Hotel in Monterey
#9 Family Hotel in Monterey
#11 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Monterey staff and other travellers.
12 questions
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4 months ago
Huntington Beach, California
2 months ago

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Questions? Get answers from Hilton Garden Inn Monterey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on a high floor. Some rooms have balconies. If you want one of those...make sure to ask for them.”
 of 5 bubbles UsingCommonSense, 28 Nov 2016 | Read review
“Third floor rooms”
 of 5 bubbles Wallytheplumber30, 8 Nov 2016 | Read review
“The underground parking lot costs $15 a night and is inconvenient.”
 of 5 bubbles Bluebird823, 28 Oct 2016 | Read review
“We had to walk through 3 buildings, through corridors inside, to get to front desk and restaurant. Ask for close to front desk.”
 of 5 bubbles kazMidwest, 18 Oct 2016 | Read review
“Top floor overlooking the pool, no doubt about this”
 of 5 bubbles AVK_75007, 18 Oct 2016 | Read review
5 of 5
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