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We stayed here 5th Oct. for five nights. We checked in O.K. The guy on the desk was polite and very helpful. We booked in advance, a two queens bed room. On checking in, we were upgraded free, to a bigger room. Still with two...More
Could be cleaner. the floors left my barefeet black. I stayed in a smoking room and i dont smoke. it was very decent. I didnt smell the smoke. I mean I slept well and the breakfast was nice but the other people staying at the...More
Terrible motel, not very clean, rude staff when I called about my double charge!!!!!
Paid cash on check out and they still charged my Visa card.
Trying to get them to credit full amount back.
Very rude staff member when I called about problem.
Probably one of the worst experiences I have ever had, if not the worst. I will never stay at another Quality Inn.We had had an exhausting day and my children were awakened by the front desk calling to see if we wanted housekeeping the following...More
Response from GLORIA R, Manager at Quality Inn Monterey - Fremont StreetResponded 1 August 2018
Thank you for the time taken to write a review, and to bring your concerns to my attention. I would like to extend my apologies for the experience that you had while staying with us. We always want every guest to enjoy a clean, comfortable,...More
CHECK IN EXPERIENCE:
We prepaid a month in advance through Priceline for a Queen Room. We arrived late at night (I called ahead to verify that late check-in is ok) only to find that Queen Rooms were no longer available. The overnight staff called Priceline...More
2 Thank Simi S
Response from GLORIA R, Manager at Quality Inn Monterey - Fremont StreetResponded 27 July 2018
Thank you for completing our online survey. I would like to take the time to apologize for the negative experience that you had while staying with us. This was a Priceline reservation and we advised to contact them .