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Terrible motel, not very clean, rude staff when I called about my double charge!!!!!
Paid cash on check out and they still charged my Visa card.
Trying to get them to credit full amount back.
Very rude staff member when I called about problem.
Probably one of the worst experiences I have ever had, if not the worst. I will never stay at another Quality Inn.We had had an exhausting day and my children were awakened by the front desk calling to see if we wanted housekeeping the following...More
Thank Alan D
Response from GLORIA R, Manager at Quality Inn Monterey - Fremont StreetResponded 2 weeks ago
Thank you for the time taken to write a review, and to bring your concerns to my attention. I would like to extend my apologies for the experience that you had while staying with us. We always want every guest to enjoy a clean, comfortable,...More
CHECK IN EXPERIENCE:
We prepaid a month in advance through Priceline for a Queen Room. We arrived late at night (I called ahead to verify that late check-in is ok) only to find that Queen Rooms were no longer available. The overnight staff called Priceline...More
2 Thank Simi S
Response from GLORIA R, Manager at Quality Inn Monterey - Fremont StreetResponded 3 weeks ago
Thank you for completing our online survey. I would like to take the time to apologize for the negative experience that you had while staying with us. This was a Priceline reservation and we advised to contact them .
The room had a desk, fridge, coffee pot, & outside pool. Sink located outside of bathroom . Staff was very helpful finding a dinner option. Breakfast was one of the best we had on our week long trip. Hot and cold choices including make your...More
Response from GLORIA R, Manager at Quality Inn Monterey - Fremont StreetResponded 5 July 2018
Thank you for taking the time to write a review about your recent stayed.
We appreciated your business.
This place is NOT nice... nor are the individuals running it. My family and I were leery of staying here once we saw the sketchy neighborhood in which it is located. To make matters worse - there is construction occurring right outside. When I tried...More
Thank Alysha O
Response from GLORIA R, Manager at Quality Inn Monterey - Fremont StreetResponded 30 June 2018
I would like to thank you for taking the time to review our hotel, and I apologize for being unable to meet your expectations . Our team makes every effort to address any potential issues that may arise prior to arrival. We have friendly staff...More