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We stayed here twice in the last last few weeks and recommend against it. The room quality is poor, customer service nonexistent (Anna and Alexis shod learn customer service). In addition, THEY DOUBLE CHARGED us and it took hours to fix. Cleanliness poor- condoms and...More
We booked a large room, and when we arrived, it did not look anything like the pictures. The hotel shows renovated rooms on their website, and our room was old, dated, and had cobwebs. We checked out the next day. Very disappointing. We felt misled.
This past weekend I spent 2 nights at the Silverado Resort and Spa and loved it! I was on a Mother/Daughter weekend with my 26 year old daughter and another mother and daughter. We had a 2 bedroom suite which was very comfortable with a...More
It's nice to stay somewhere that does not feel like a big resort -- even though it is a big resort. Classy place, great service, great food. Great for golf and tennis -- great for enjoying the entire Napa Valley.
We arrived and pulled into valet and was greeted by two horribly rude employees. Go in to check in and find out our room will be ready later than the 4pm check in. No big deal, as we had other rooms in our group, but...More
Unfortunately I do not know the answer. However, the concierge at the resort is very resourceful and will be able to address the question better than I can. I would also think there are local resources that can provide... More
Unfortunately I do not know the answer. However, the concierge at the resort is very resourceful and will be able to address the question better than I can. I would also think there are local resources that can provide reliable babysitting services.