We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We were visiting the Napa area with two other couples. We had big dogs and they had no dogs. They stayed within a couple blocks from us in a nicer hotel for twice the cost. While our hotel was a bit Spartan, it met our...More
Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 NapaResponded 11 January 2018
Many thanks for your review and for taking the time to share your experience with us so comprehensively. On behalf of everybody here, thank you for your very kind comments. I hope it is not too long before we have the pleasure of welcoming you...More
Please also not stay here!!!! It's dirty, awful location. Manager named Maggie refuses to help guests on the weekends and leaves the girl at the front desk with no option to help a guest. It's the WORST. PLEASE DO GIVE THIS PLACE YOUR MONEY EVER....More
Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 NapaResponded 21 November 2017
Hi Chelsea, We are obviously very disappointed to hear that you were so disappointed with your stay with us. We apologize for all of the issues that you experienced, it does not sound as if we offered you the great stay and wonderful service that...More
When the hotel cancels your friends reservation and never notifies them of the cancellation.... then when they try to check in and they cant check in because they "don't have internet"
..but sidestep questions about making a key for them now and settling up in...More
Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 NapaResponded 13 November 2017
We are very sorry to hear that you did not experience the wonderful hospitality that we are known for. This is most unusual, and we are investigating thoroughly the circumstances of your friend's reservation and cancellation - it is most unusual for us to cancel...More
easy location to get to other destination in the valley. Grocery store, starbucks, gas are very close. Hotel was quite and service was good. Rooms and pool were clean and roomy great place for person wanting to the valley
Thanks for a lovely stay! When we arrived and went to check in, there were a few technical issues as the Motel had recently changed computer systems,however, the staff were very apologetic and extremely friendly so we did not mind - they kept us entertained...More