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Homewood Suites by Hilton Oakland-Waterfront

982 reviews
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Traveller (109)
Room & Suite (247)
Dining (5)
Overview
  • Excellent45%
  • Very good26%
  • Average13%
  • Poor9%
  • Terrible7%
Travellers talk about
“front desk”(120 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
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Offers from Homewood Suites by Hilton Oakland-Waterfront
Special Offer: Double Points, Every Stay
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (982)Write a Review
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221 - 225 of 962 reviews
Reviewed 27 October 2016

The hotel is very well located. But, the remodeling is still happening and the facilities are run down. The lobby and first floor were not air conditioned, rooms not so clean, design is very tired and beat up. Bed was comfortable Staff is friendly. Billing...More

Review collected in partnership with Homewood Suites by Hilton
1  Thank toni W
Response from jhirsch, General Manager at Homewood Suites by Hilton Oakland-WaterfrontResponded 8 November 2016

Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps...More

Reviewed 26 October 2016 via mobile

The hotel was great and clean Next to the embarcadero with a nice view Next to the Interstate just make sure to booked your room on the backside No problem with the noise of the interstate 30 min away from San Francisco depends on traffic...More

Thank Manuel D
Response from jhirsch, General Manager at Homewood Suites by Hilton Oakland-WaterfrontResponded 8 November 2016

Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thank you again and we are looking forward to you returning to stay with us...More

Reviewed 25 October 2016

Hotel is by a busy interstate and there is construction of the side road in front and the adjoining area. Undergoing renovations which means guests have to be careful walking around construction. Breakfast not very good and better job should have been done of replenishing...More

Thank MaureenF176
Response from jhirsch, General Manager at Homewood Suites by Hilton Oakland-WaterfrontResponded 8 November 2016

Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps...More

Reviewed 24 October 2016

This place is terrible. Filthy, spotty service, inefficient staff and ineffective management. Prices are extremely high for the poor quality and service. Food buffets are of poor quality, and served in construction areas. I overheard many guest complaints. The laundry room is in total disarray,...More

Review collected in partnership with Homewood Suites by Hilton
1  Thank T2964CWkevins
Response from Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-WaterfrontResponded 26 October 2016

Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps...More

A TripAdvisor Member
114
Reviewed 18 October 2016 via mobile

Nice water front location but everything else is a negative. Easily the worst Homewood suites I've stayed during my travel. Puts Hilton name to a shame. From smelly corridors to stained carpets, it is hard to find any positives. Won't stay here again and would...More

Thank A TripAdvisor Member
Response from Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-WaterfrontResponded 26 October 2016

We are sorry we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. Darcella...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Shuttle Bus Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$187 - US$393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Oakland
#4 Romantic Hotel in Oakland
#4 Family Hotel in Oakland
#5 Green Hotel in Oakland
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$187 - US$393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Oakland
#4 Romantic Hotel in Oakland
#4 Family Hotel in Oakland
#5 Green Hotel in Oakland
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (109)
Room & Suite (247)
Dining (5)
Pool & Beach (5)
Amenities (18)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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RDK3822
14 September 2017|
AnswerShow all 4 answers
Response from dberris | Property representative |
Unfortunately we do not offer a shuttle to and from the airport. There are many option from the airport to the hotel. Taxi, Rental car, BART, and Uber. If you take the BART which is the least expensive please get off at the... More
0
Votes
tb62574
2 March 2017|
AnswerShow all 5 answers
Response from Team_Guestservice | Property representative |
Thank you so much for your interest in staying with us and making us a part of your travel plans. We would very much like to be of service to you and assist in anyway we can. We do need to point out that parking at the... More
0
Votes
tb62574
2 March 2017|
AnswerShow all 6 answers
Response from 835christyb | Reviewed this property |
Their shuttle van will take you within a 1 mile radius of the hotel, and unfortunately the airport is farther away than that. You would have to get a taxi to take you. If you have a room booked, you can have your car in... More
0
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Room Tips
"Two buildings both have water or lot view."
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"Ask rooms facing water to avoid noise from the highway."
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"Call ahead and ask for a Marina View Room"
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"Best views are water view rooms"
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