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All reviewsgrab and gohome away from homelonger stayhotel is situatedgeneral managerworking orderenjoyed my staythe east baybart stationpublic transportationfree breakfastone night staytargetesaranaamcjay
Towels were stained. Low quality sheets, blanket, comforter, and pillows. Room looked old & dated. Considering how low quality the hotel was, they priced pretty high. Breakfast was terrible with individually wrapped muffins. Coffee had cofffee grinds in it.More
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Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 11 June 2017
I am very sorry we failed to deliver the exceptional visit you deserved. We are sorry you were not pleased with our in-room amenities and the inconvenience caused. Your feedback will be shared with our management to take corrective actions immediately. We will make a...More
Check your bill after it's posted. Even though they say the discount will be reflected on your credit card after they check the room, it's not. Homeless people in the area. I which I will have review the reviews before getting the room. The hotel...More
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 2 June 2017
Thanks for evaluating your stay. We are glad you had an overall pleasant visit. However, please accept our apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations Please feel free to reach out to...More
Mouse sticky traps were on pole upon arrival, smelled upon walking in, sketchy homeless looking people in lobby, room not ready, carpet in hallway dirty, elevator dirty, dingy towels and everything needs an upgrade.
They were only upgrading the shower rods. Our new one was...More
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 18 May 2017
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More
Not only was this room way over priced but the front desk was awful, place was filled with fleas, the elevator smelt like fish, I was put on a floor with construction and the hallway smelt like paint. The next morning I had men knocking...More
Thank Krista M
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 16 May 2017
Krista, it was disappointing to read your comments concerning your visit at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. You are absolutely correct to expect a clean and...More
Don't waste your time or valuable money on this misleading motel. Free breakfast advertisement catch your eye? False. Muffins and granola bars is all they have to offer. Swimming pool and gym icons on the hotel website? Switch and bait! They only offer that at...More
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 29 April 2017
I am disheartened to read your review. Please accept my sincere apology for the problems you encountered and for the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will discuss these issues at...More