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Hilton Oakland Airport

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Hilton Oakland Airport
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862 Reviews from our TripAdvisor Community

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Showing 844: English reviews
Baltimore, Maryland
Reviewed yesterday NEW

I had a fantastic stay this past week at the Hilton Oakland Airport. I highly recommend this hotel as the staff was very friendly, the hotel was very clean, and the food was amazing. I held a business event in one of the meeting rooms which was set up in advance just as I had described. The event staff was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank LaurenMurphy522
Orange County, California
Reviewed 3 days ago NEWvia mobile

First room had hair in 8 different places in bathroom! Second room had hair in 4 places in bathroom. This place is old, un maintained and nasty! Don't do it! Staff was nice. Food was good at restaurant. A quick remodel and a better cleaning crew would make this place much better.

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Helpful?
Thank TLC2009
Corey W, Manager at Hilton Oakland Airport, responded to this review

Please accept my sincerest apology for the condition of your room. We do have an inspection process in place to ensure each room's 100% readiness. I am very sorry for what you've experienced. Your candid feedback will be shared with our Executive Team. I assure you we will use it to improve. Thank you for choosing to stay with us....

Orlando, Florida
Reviewed 3 days ago NEW

Let me start off by saying this hotel is terrible in every sense of the word. $200 a night for this property is unacceptable, you are better off staying at the red roof in across the street. I stayed here for a total of 5 nights, my room was extremely isolated from the center of the hotel. During my stay...

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Helpful?
Thank sebastian y
Visalia, United States
Reviewed 5 days ago NEW

My employer paid for my room but my card was charged as well. I'm left with insufficient funds and the hotel has agreed to reimburse but failed to do so 2 days later. Meanwhile charges keep adding up.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank reneg172
Corey W, Manager at Hilton Oakland Airport, responded to this review

Hello. Thank you for taking the time to let us know. Please accept my apology for what appears to be a discrepancy with the payment arrangement for your stay. I would like to offer my assistance in getting this resolved. When convenient, please call 510.635.5000 and ask for Corey. I look forward to speaking with you.

Buffalo, New York
Reviewed 5 days ago NEW

My husband and I stayed there for a Raiders game. We thought it was a nice place. No complaints. The room was clean, nice size and close to the stadium. The breakfast was expensive as well as the parking, there was a nice sports bar, the food there was good. Overall we enjoyed ourselves.

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Helpful?
Thank vcopeland914
Corey W, Manager at Hilton Oakland Airport, responded to this review

Good Evening. Thank you for your feedback. I am so glad you had an overall good experience. This is the type of service and accommodation we take pride in providing. I hope you will consider us again during future visits to the area. Thank you for choosing the Hilton Oakland Airport.

Reviewed 1 week ago

Stay anywhere else in the OAK Airport area this hotel is old and not kept up. It needs renovation in every way but none has been initiated If given a choice I would travel 50 miles to avoid this hotel

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joy H
Corey W, Manager at Hilton Oakland Airport, responded to this review

Please accept my sincerest apology on behalf of the hotel staff. Our rooms have been recently renovated and we take pride in our efforts to ensure all are 100% ready. I can see there were a couple of issues with your room which had an impact on your overall experience. Again, I am truly sorry. I hope to have another...

San Antonio, Texas
Reviewed 1 week ago via mobile

This hotel is average but a good value. Room was clean and beds were comfortable. I got a good nights sleep after watching the warriors game (short shuttle ride away) and hanging out downtown. Hotel is a bit old and outdated but not bad. Inside my room was updated and had all the standard amenities (flat panel tv, fridge, desk,...

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Helpful?
Thank M_Tucker28
Corey W, Manager at Hilton Oakland Airport, responded to this review

Good Afternoon and thank you for the great feedback on your stay. I'm glad we were able to accommodate you with close proximity to Oracle Arena, and that you rested well. You should certainly come visit us again the next time you are in town. We would love to welcome you back.

Dallas, United States
Reviewed 1 week ago

This hotel claims it has been updated. Unfortunately, the bathroom and ventilation have not. The bathroom had this old yellow stained tub with out of date counters and faded wallpaper. The place smells of mold.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Roxanne S
Corey W, Manager at Hilton Oakland Airport, responded to this review

Hello. I am so sorry for what you observed during your stay. It appears the room you were provided did not meet your approval. Our goal is to strive to excel with the service we provide as well as the condition of our rooms. Our guest rooms are slightly a year old since they have been renovated, while our tubs...

Marseille, France
Reviewed 1 week ago

Staff was very friendly and everything went smoothly. I could not get in the hot water in the shower the morning that I left and that was a disappointment. But the room was very clean and the bed was very comfortable.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Al M
Corey W, Manager at Hilton Oakland Airport, responded to this review

Good Afternoon! Please accept my sincerest thank you for taking the time to let us know about your stay. I am very pleased to learn the staff treated you with kindness. As well, I must apologize for your encounter with the water in your room. I will make sure this is addressed by our Maintenance team. Please come back and...

Everett
Reviewed 2 weeks ago via mobile

First, the employees here were amazing. Each was friendly and helpful but not fake or intrusive. Nothing but praise for the individuals who work there. Our room was clean. The facility was very outdated. Salmon marble tiles in bathroom, cream colored tub didn't match white toilet and sink . Very tiny bathroom. Hallways smelled odd. Conference space looked like an...

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Helpful?
Thank Jennifer H
Corey W, Manager at Hilton Oakland Airport, responded to this review

Thank you for taking the time to let us know about your stay. We are delighted to know the staff was helpful and provided great service. As well, please accept our sincerest apology for your disapproval of the hotel's condition. Your feedback will be shared with our Executive Team. We will use it towards improvement.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Oakland Airport

Address: 1 Hegenberger Rd, Oakland, CA 94621
Region: United States > California > Oakland
Price Range: $187 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Oakland Airport 3.5*
Number of rooms: 360
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Also Known As:
Hilton Oakland Airport Hotel Oakland
Oakland Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Oakland Airport staff and other travellers.
9 questions
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Questions? Get answers from Hilton Oakland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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