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Hilton Oakland Airport

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Hilton Oakland Airport
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838 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Oakland Airport
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Showing 820: English reviews
Modesto, California
Reviewed 1 week ago

Went to use a water glass. Had a paper cover so I assumed it was clean...noticed it had about an inch of water in it as if someone had used it. Obviously not cleaned. Makes the rest of their cleaning process suspect.

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Helpful?
Thank rali3
Reviewed 2 weeks ago

Hilton WAS one of my top three trusted places to stay for cleanliness, customer services, and cost for what is provided. This hotel stay will remove Hilton from my trusted list. I can handle the out dated fixtures but not a dirty room. When we arrived to have a light breakfast in the cafe, we were escorted to the very...

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Helpful?
Thank N2582FMangieb
Henry W, Manager at Hilton Oakland Airport, responded to this review

Dear guest, Thank you very much for the feedback to your recent stay at the Hilton Oakland Airport. First, I would like to begin with an apology for the inconvenience and stay experience. We appreciate your honesty and have since addressed your concerns and experiences with the respective departments. In addition, we have retrained the staff members on the overall...

San Diego, United States
Reviewed 2 weeks ago

Clean...remodeled rooms. nicer than I remember from a few years back. Easy access to airport and the Warriors/Raiders!!!! I was staying with family and we had a nice stay. Nicest to stay in the Oakland area.

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Helpful?
Thank S5245IIgregh
DownEast and Acadia Maine, Maine
Reviewed 2 weeks ago

Parking here sucks - you need to select a card to enter but it often is broken, and the mag card the desk gives you to exit didn't work. Guard sitting right there would. It open it, told me to go back to the desk to get it fixed. Idiotic policy

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Helpful?
Thank D1499QTmarkh
Henry W, Manager at Hilton Oakland Airport, responded to this review

Dear guest, Thank you for sharing your recent stay experience at the Oakland Hilton Airport. First, I would like to begin by offering my sincere apology for the parking inconvenience during your stay. I have since addressed your experience with the Front Desk team as well as the parking staff to better handle this situation in the future. We are...

St. Louis, United States
Reviewed 2 weeks ago

The hotel was definitely past its prime and needs a facelift. Don't even think about getting room service for breakfast. I was given two keys to my room, but only one worked. One outside door wouldn't even let us in at check-in, so my husband had to walk all the way around the hotel to come and let me and...

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Helpful?
Thank Judy D
Asheville, NC
Reviewed 2 weeks ago via mobile

This hotel is in need of refreshing. The room decor looked and felt dated, even though the bed was very comfortable. Room rates are reasonable for a hotel that is literally on the airport grounds, but there are a lot of extras. Guests must pay for parking ($13.75 a day during our stay) and also must pay for breakfast. There...

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Thank AVLwriter
Reviewed 3 weeks ago

Great service and great room. Check in was quick and the housekeeper came in and asked if everything met our needs. The room was very clean. Check out was without issues, I received my invoice at my email, and there were no discrepancies in my billing. Lastly, the parking was minimal and you had in and out privledges.

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Thank 166venab
Deerfield Beach, Florida
Reviewed 4 weeks ago

The parking is terrible here. Run by people who do not understand that a Hilton is a premium hotel. Seems like you are entering a parking garage with the normal un-friendly people that only want your money. Very disappointing. Also, there was a loud constant noise from the hotel that made sleeping difficult. Got headache!

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Helpful?
Thank Mikey1cats
Management response:

Dear Mikey1cats, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. guest satisfaction is very important to us and we try hard to make sure all of our guests have a...

New York, United States
Reviewed 4 weeks ago

Clean Rooms, but VERY NOISY , was woken buy loud people in the hallway two nights in a row .Wall are not sound insulated.the shuttle was clean to the stadium,but could have run to the BART more than once an hour,when I called for pickup was told next shuttle would be in 50 minutes,far to long to wait in the...

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Helpful?
Thank Edward W
Melinda N, Front Office Manager at Hilton Oakland Airport, responded to this review

Dear Edward W, I sincerely apologize for the noise issue encountered during your stay. Our guests’ comfort and safety is my number one concern. Your review will assist in correcting issues in the future. I do hope that the next time you are in the area you will consider staying at our property again. Thank you.

Roswell, Georgia
Reviewed 4 weeks ago

You can tell this Hilton has been here awhile. But I have to say, everything was up to date and the people behind the Front Desk were professional and courteous. My room was clean, spacious and quiet. I wish I could have stayed here longer, but only here for one night. They do a very good job here. Good airport...

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Helpful?
Thank Brad A

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Oakland Airport

Address: 1 Hegenberger Rd, Oakland, CA 94621-1405
Region: United States > California > Oakland
Price Range: $177 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Oakland Airport 3.5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Hilton Oakland Airport Hotel Oakland
Oakland Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Oakland Airport staff and other travellers.
9 questions
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Questions? Get answers from Hilton Oakland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wing 3 seems to be a good choice, looking at some of the other comments on here”
 of 5 bubbles W9833OLpeterm, 5 Sep 2016 | Read review
“Rooms away from Hegenberger are quieter”
  • Comfortable king bed
 of 5 bubbles geotech522, 3 Sep 2016 | Read review
“A room looking out to the pool can be noisy.”
  • Spacious and comfortable
  • A bit crowded
 of 5 bubbles Sassamatt, 23 Aug 2016 | Read review
“Stay in a different hotel”
 of 5 bubbles DavidM625, 12 Aug 2016 | Read review
“Stay somewhere else - the Hampton Inn in Alameda is very nice”
 of 5 bubbles 487sarahc487, 10 Aug 2016 | Read review
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