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Ontario Grand Inn & Suites

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276 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Albany, Oregon
Reviewed 23 January 2017

I don't know where to begin with this. Let's find a positive... the water in the shower was hot. And from there, it spirals downward quickly. The curtains, walls and doors were filthy; the halls hadn't experienced a vacuum cleaner for several weeks, I'm sure. The only ice machine that functioned...and poorly...was on first floor. Our couch was so dirty...

2Thank Jeanier34
Broomfield, Colorado
Reviewed 22 January 2017 via mobile

I will not stay here again. I reserved a King suite and when I get there they don't have one. Okay, I get a queen and go to the room and the tv is missing from the front room. They give me a new room but the heater in the front room doesn't work. I had to go to the...

1Thank Scott A
Corona, California
Reviewed 8 January 2017 via mobile

My husband and I had been staying in this hotel since 2011. It was amazing then, but A LOT has changed. Where to start? Besides the hotel reeking of marijuana, they never seem to have enough staff. Which accounts for the terrible customer service. It wouldn't surprise me if the staff allowed their friends to crash here, because I cannot...

1Thank EmandelanEden
Reviewed 31 December 2016

I cannot begin to express how disappointed I am with this hotel choice... My hubby and I were celebrating our anniversary and ended up checking out within 4 hours!!! >-[ We checked in and since then everything was fishy, their system was "down" so all the paperwork had to be done manually, then we went up to our room and...

Thank JosieLupita J
Reviewed 16 December 2016

well me and my husband checked in here today actually and about after an hour of being here they called us down stairs and when i was asking what it was regarding the manager the actual manager said "dont worry about it this has nothing to do with you" and i was shocked and replied and said well this is...

Thank vblount
Cedar Park, Texas
Reviewed 22 November 2016 via mobile

The smoke alarm beeped every 30 seconds for the first 24 hours. I asked them to fix it, but was told they could not. I requested another room, but was told they were fully booked. I also had to get my own towels. After the first night of not sleeping, i was told in the morning that my smoke alarm...

Thank design338
Reviewed 21 November 2016

This is the worst condition hotel I have ever stayed at. Broken exterior doors. Crumbs and dirt throughout hallways. Knobs missing off drawers. Missing items like fridge and iron. Pillows smell like greasy hair. Mattress was completely split along side. But the worst was that we changed rooms twice due to there still being hair in the beds and there...

Thank Wayne T
Reviewed 13 November 2016

I checked out early due to the delapitated condition of the hotel. I did not feel safe staying there. The Hotel manager Ingrid Farfan did not refund my pre-booked 2 day stay after I checked out early. I lost $198. The desk clerk was so nice and helpful and changed our room for us, but the condition of the room...

1Thank Vida V
West Hollywood
Reviewed 12 November 2016

Seriously. That's the only redeeming quality of this hotel...they have hot water in their showers. From the outside, it doesn't look terrible. The lobby doesn't even look terrible. That is until you approach the front desk and are met with the most unfriendly, complacent, and downright rude employees. We had to ask 3 times for a rollaway bed. We asked...

Thank Nicoleloveshorses
Reviewed 5 November 2016

This will be my last stay at this hotel. I've got nothing positive to say about my stay there one week ago. 1. The place is falling apart. There is only one creaking elevator to service the whole 3 floors. 2. Carpets haven't been shampooed for a very long time. 3. Shower doors haven't got handles. 4. Towels are in...

1Thank Pat R

115 photos of this hotel

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Hotel & Grounds (5)
Bathroom (11)
Room/Suite (31)
Pool/Beach Area (2)
Dining (2)
Business Centre/Function Rooms (1)
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Hotel & Grounds (3)
Room/Suite (5)
Dining (1)
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby St, Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Region: United States > California > Ontario
Price Range: $100 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
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Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ontario Grand Inn & Suites staff and other travellers.
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Questions? Get answers from Ontario Grand Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“false advertising, its not what you see, its terrible, warning”
francesvalenzuela, 18 Apr 2017 | Read review
“Stay in a different motel!”
Jeanier34, 22 Jan 2017 | Read review
“Just pick any other hotel and you are almost sure to get a better room”
, 21 Nov 2016 | Read review
“I suggest that you get a different Hotel.”
markhB8459VB, 3 Oct 2016 | Read review
“Choose another hotel”
Moodofps, 1 Sep 2016 | Read review
5 of 5