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09/07/2017 10/07/2017
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    Ontario Grand Inn & Suites

    3333 Shelby St, Ontario, CA 91764-4872
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$63
          US$63
          US$63
          Traveller (103)
          Room & Suite (36)
          Dining (3)
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          Overview
          • Excellent15%
          • Very good16%
          • Average16%
          • Poor19%
          • Terrible34%
          3 May 2017
          “Hotel needs upgrades”
          21 Nov 2016
          “Worse than super8”
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Airport Transportation
          Suites
          Bar/Lounge
          Fitness centre
          Pets Allowed
          Wheelchair Access
          Business Centre
          Dry Cleaning
          3.5 Star Hotel
          All hotel details
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          Best Western Plus InnSuites Ontario Airport E Hotel & Suites
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          #14 of 41 hotels in Ontario
           
          La Quinta Inn & Suites Ontario Airport
          441 reviews
          #11 of 41 hotels in Ontario
           
          Country Inn & Suites By Carlson, Ontario at Ontario Mills
          544 reviews
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          Extended Stay America - Los Angeles - Ontario Airport
          74 reviews
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          Rooms
          9 Jul10 Jul
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          1 room, 2 adults, 0 children
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          Standard Room

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          Write a Review
          Reviews (278)
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          There are newer reviews for Ontario Grand Inn & Suites See the most recent reviews

          91 - 95 of 278 reviews

          Reviewed 18 February 2015

          This hotel was by far the worst experience that I have had with any hotels I have stayed at.. Im not a hard person to please when it comes to getting a good nights rest but this hotel and staff was unreal. I had prepaid...More

          2  Thank Marcialynn M
          Response from Richard L, Manager at Ontario Grand Inn & SuitesResponded 22 June 2015

          I am so sorry for the Experience you had here at the Ontario Grand. There is NO excuse for the lack of service that you received. I am the new Manager here at the Grand and i can assure I am making the appropriate measures...More

          Reviewed 10 February 2015

          Superficially looks nice but suffers greatly from lack of attention. Rooms are large and bed was comfortable. Corner floor lamp did not work and bathroom sink was clogged; these were promptly fixed when front desk was informed about them, but, really, should you have to...More

          1  Thank Dave_Eggs
          Response from Richard L, Manager at Ontario Grand Inn & SuitesResponded 22 June 2015

          Im glad to hear you enjoyed the comfort of our beds. i do apologize that you received a room that was below standards. All amenities should be in working order upon checking in. I am the new Manager here at the Ontario Grand, and i...More

          Reviewed 9 February 2015

          Needed a room near the airport & asked twice about a shuttle for our very early flight. Was told that yes, they have one & it starts at 5:00 am. But when we came down for it, we were told that it's only for pilots!...More

          Thank anne m
          Response from Richard L, Manager at Ontario Grand Inn & SuitesResponded 22 June 2015

          I sincerely apologize for the miscommunication from the staff regarding the shuttle service. I can only imagine the inconvenience that must have caused for you. I also apologize for the missing amenities in the room. I am the new manager here at the Grand and...More

          Reviewed 31 January 2015

          I loved my room. The decor was so inviting with hardwood floors and great color on walls and soft furnishings. Plenty of room to feel at home, so it did not feel like a hotel room. It is not far from Ontario Mills Mall and...More

          Thank 643carlaw
          Response from Richard L, Manager at Ontario Grand Inn & SuitesResponded 22 June 2015

          Thank you for taking the time to inform us of your recent stay. I am pleased to hear to you had an enjoyable experience with us, and would like to inform you that we are making improvements to further increase the guest experience. Please feel...More

          Reviewed 19 January 2015

          In a word, yuck. Save your money and avoid getting creeped out. I should have really read the reviews! What a pit! Let me start by saying the two staff, Martha and Matt, both were very nice and helpful. But, man, the hotel? It's just...More

          Thank travelmd46
          Response from Richard L, Manager at Ontario Grand Inn & SuitesResponded 22 June 2015

          Thank you so much for providing feedback on your stay with us. I can not apologize enough for the below par conditions of your room. There is absolutely no excuse for this. I am pleased to hear that Martha and Matt did provide you with...More

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          Country Inn & Suites By Carlson, Ontario at Ontario Mills
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          Extended Stay America - Los Angeles - Ontario Airport
          74 reviews
          #26 of 41 hotels in Ontario
           
          About
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Breakfast included
          • Hotel Amenities
          • Free Parking
          • Airport Transportation
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Business Centre with Internet Access
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Hot Tub
          Details
          • Price range
          • US$71 - US$122 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 92
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Priceline, Cancelon, Cheap Tickets and getaroom.com so you can book your Ontario Grand Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • California >
          • Ontario
          • Also Known As
          • Ontario Grand Inn And Suites ,
          • Ontario Grand Hotel Ontario ,
          • Hotel Indigo Ontario
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          Traveller (103)
          Room & Suite (36)
          Dining (3)
          Pool & Beach (2)
          Hotel & Grounds (62)
          Bathroom (11)
          Business Centre & Event Rooms (1)
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          Questions & AnswersAsk a question
          Gwen V
          Was excited about staying here for 3 days, but as I read the reviews, I am considering staying elsewhere. What do you think? Would I be happier elsewhere?
          6 June 2015|
          Answer Show all 4 answers
          Response from travelmd46 | Reviewed this property |
          Yes, stay elsewhere.... It looks great online, but it is run down, and they keep saying "we're updating." No, it's how the hotel is. There are a lot of options in the area. The best part of staying there was leaving!
          0
          Votes
          Room Tips
          "Choose another place to stay"
          Read review
          "Stay away from hotel they seem to be going to major changes."
          Read review
          "Stay in a different motel!"
          Read review
          "Just pick any other hotel and you are almost sure to get a better room"
          Read review
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