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Ontario Gateway Hotel

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Room & Suite (26)
Dining (1)
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Overview
  • Excellent0%
  • Very good13%
  • Average18%
  • Poor26%
  • Terrible43%
25 Oct 2017
“DO NOT RECOMMEND”
20 Sep 2017
“Needs Serious Renovations”
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (38)
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1 - 5 of 38 reviews
Reviewed 3 days ago via mobile

I enjoyed my stay at this hotel. I read the reviews before staying and was cautious but I was for myself that it wasnt bad. They responded to my needs in a timely manner and its not too far from local attractions

Thank Marlan B
Reviewed 1 week ago

Rude staff, questionable cleanliness in rooms, poor maintenance. Completely unimpressed with every aspect of this hotel. It was formerly a Radisson and it’s easy to see why they lost their trade dress. We were staying there for a convention across the street at the convention...More

1  Thank Legotech
Response from Emad A, Manager at Ontario Gateway HotelResponded 3 days ago

Our new management team would like to sincerely apologize for the issues you experienced. We are working with our housekeeping and maintenance teams to resolve your specific issues.

Reviewed 2 weeks ago via mobile

I choose this hotel because the price was reasonable and it is located right across the street from the Convention Center. This place was ok. The windows were not working properly, one was even held together with rope! Also there are train tracks right behind...More

1  Thank melaniehI7929UG
Response from Emad A, Manager at Ontario Gateway HotelResponded 1 week ago

Our new management team would like to apologize for the issues with your experience. Our maintenance and housekeeping teams have resolved these issues. Please give us another try the next time you are in Ontario.

Reviewed 3 weeks ago via mobile

Sketchy hotel. The first night we returned to our room to find our door wide open. There was no reason for an employee to re-enter, as we had just checked in two hours before. Confusing hallway signage, other guests in party had black mold in...More

1  Thank Dana D
Response from Emad A, Manager at Ontario Gateway HotelResponded 1 week ago

Our new management team would like to sincerely apologize for the issues with your room. We take comments like yours very seriously and are working to resolve your issues.

Reviewed 4 weeks ago via mobile

Is hotel is the worst! Paper thin walls, dirty carpets, curtains, walls, and bedding. You can’t depend on the hotel shuttle. Insanely long winding hallways, almost feels like the house of horrors. There’s about six other hotels properties in the area do not waste your...More

2  Thank Princess F
Response from Emad A, Manager at Ontario Gateway HotelResponded 4 weeks ago

Our new management team would like to sincerely apologize for the issues during your visit. We take comments like yours seriously and are currently working with our housekeeping team to resolve your issues.

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Most Booked Properties in Ontario, CA
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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Room Service
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Conference Facilities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Tennis Court
Details
Price range
US$84 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$84 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (21)
Room & Suite (26)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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KaliKross
11 October 2015|
AnswerShow all 4 answers
Response from flyboymlc | Reviewed this property |
I did not have bed bugs, my room was clean and comfortable. I stayed in the wing facing Holt Blvd, not near the train tracks. I've stayed 3 times from Priceline.
2
Votes
Room Tips
"Stay someplace else"
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"You either get a view of the parking lot or a view of an abandoned courtyard."
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"Don't bother. No such thing now. I had been there in 2006 when it was a Marriott and it was this reason..."
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"It's best to ask to see your room first."
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