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Ontario Gateway Hotel

31 reviews
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Traveller (12)
Room & Suite (26)
Dining (1)
Overview
  • Excellent0%
  • Very good12%
  • Average16%
  • Poor32%
  • Terrible40%
25 Oct 2017
“DO NOT RECOMMEND”
20 Sep 2017
“Needs Serious Renovations”
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (31)Write a Review
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1 - 5 of 31 reviews
Reviewed 2 weeks ago via mobile

First of all the staff was very friendly but this hotel is horrible. It should be called ontario Stayaway Hotel. This hotel is in bad shape. When we checked in the room smelled horrible. The toilet didn't flush. There were red stains on the wall...More

Thank Tofiq A
Response from Emad A, Manager at Ontario Gateway HotelResponded 3 days ago

We sincerely apologize for the issues with your room. Our new management team is working with our maintenance team to resolve these issues. We hope you will give us another try.

Reviewed 16 December 2017 via mobile

This hotel needs to get it together. The room i got was on the 3rd floor and on the side where the elevator didnt work. But that was nothing compared to my next problem . In the middle of the night i was returning from...More

1  Thank shorty909
Response from Emad A, Manager at Ontario Gateway HotelResponded 4 weeks ago

The new management team would like to apologize for the issue you encountered during your stay. We take comments like these very seriously and are continuously working to improve our hotel experience. I hope you will give us another opportunity to serve you in the...More

Reviewed 26 October 2017

Two out of the three days at this property, I had to request towels that housekeeping forgot to leave in room. One day they left only one coffee cup. The phone was not working properly when attempting to contact front desk. The window in our...More

Thank Carol P
Response from Emad A, General Manager at Ontario Gateway HotelResponded 27 October 2017

Dear Guest, Thank you for your comment, please allow me to apologize for the issue you encountered during your stay, we always thrive to be give the best service and again we are sorry for the inconvenience. We are a new management company and definitively...More

Reviewed 18 October 2017

It certainly looks like the staff have paid attention to negative reviews, and it doesn't seem like the same hotel. They don't charge for parking now, although the barriers don't operate any more either. Room was clean and spacious. They could do with another elevator/lift,...More

Thank jono64a
Response from Emad A, General Manager at Ontario Gateway HotelResponded 20 October 2017

Dear Guest, Thank you for your kind words and comments, we are improving the hotel and more to come very soon, we are proud of our team efforts, I am sure on your next visit you will see more amenities as well. As a new...More

Reviewed 21 September 2017

I tried five rooms before they found one with a working A/C and a toilet seat that I would use. Entire property smells of mildew and urine. Bathrooms are disgusting. Toilet seats are 10 years old with cigarette burns and sloughing plastic. Bathtub floors are...More

Thank Michelle C
Response from Emad A, General Manager at Ontario Gateway HotelResponded 10 October 2017

Dear Guest, Thank you for your comments, immediately we will investigate and correct the issues and sorry for the inconvenience. We are a new management at the hotel and we will like to get another opportunity to take care of your future reservation. Please reach...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Banquet Room
Conference Facilities
Shuttle Bus Service
Room Service
Airport Transportation
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Tennis Court
Details
Price range
US$76 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$76 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (12)
Room & Suite (26)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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KaliKross
11 October 2015|
AnswerShow all 4 answers
Response from flyboymlc | Reviewed this property |
I did not have bed bugs, my room was clean and comfortable. I stayed in the wing facing Holt Blvd, not near the train tracks. I've stayed 3 times from Priceline.
2
Votes
Room Tips
"You either get a view of the parking lot or a view of an abandoned courtyard."
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"Don't bother. No such thing now. I had been there in 2006 when it was a Marriott and it was this reason..."
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"It's best to ask to see your room first."
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"The coffee pot and the vents had mold and mildew. Fungus on the molding. ROACH walking across bathroom floor!"
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