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DoubleTree by Hilton Hotel Ontario Airport

1,340 reviews
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Traveller (210)
Room & Suite (70)
Dining (19)
Overview
  • Excellent46%
  • Very good28%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“double tree”(85 reviews)
“front desk”(173 reviews)
“main building”(22 reviews)
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
4.0 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Ontario Airport
Special Offer: Double Points, Every Stay
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,340)Write a Review
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All reviewsdouble treefront deskmain buildingmisty's loungecookiesconvention centerontario airportnice hotelinland empireroom was largenice poolnice staybusiness tripyolandalobbyconferencestarbucks
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11 - 15 of 1,306 reviews
Reviewed 4 weeks ago

Not the DT classiness we're used to. Seedy property, disjointed room access. Under construction. Not up to usual standards. Safe was courteous. Having to walk outside, then inside, outside and back inside to get from our room to the lobby @ 4:45 am was no...More

Review collected in partnership with DoubleTree by Hilton
Thank Dave O
Response from MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario AirportResponded 3 weeks ago

Hello Dave O, Thank you for your review. Please accept my deepest apologies for your disappointment in regard to your recent stay with us. I would like to assure you that your experience is certainly not typical of the quality of service and hospitality we...More

Reviewed 4 weeks ago

A friends boyfriend passed away and the family stayed at this hotel. The front desk was very accommodating for everyone and handled all issues in a timely and polite manner. The warm cookie was a pleasant part of every day.

Thank Carol N
Response from MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario AirportResponded 3 weeks ago

Hello Carlol N, Thank you for your review. I'm glad you had pleasant stay and that we achieved our goal of providing you with "World Class" service. We appreciate your positive feedback and hope to see you soon. Kind regards, DoubleTree by Hilton Ontario, Ca.

Reviewed 4 weeks ago

Overall my stay at the Doubletree in Ontario was excellent. I have stayed there several times, and the service and the staff are excellent. My only criticism would be the restaurant offerings are slightly expensive and the menu is limited for dinner optionsMore

Review collected in partnership with DoubleTree by Hilton
Thank JenneGardena
Response from MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario AirportResponded 4 weeks ago

Hello JenneGardena, Thank you for your review. I'm glad your stay was an enjoyable one and we look forward to welcoming you back. Please continue to spread the word about the DoubleTree by Hilton Ontario-Airport. The Inland Empire's hidden treasure that we would like for...More

Reviewed 4 weeks ago

I specifically asked if the room I was reserving had a hot tub with jets in it. The staff member, Amanda, assured me that it did. When I got into my room, I noticed the tub was standard and two trash cans had empty beer...More

Review collected in partnership with DoubleTree by Hilton
Thank Scott T
Response from MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario AirportResponded 4 weeks ago

Hello Scott T, Thank you for taking time to write a review in regards to your recent stay with us. Please accept my deepest apologies for your disappointment with the room at our hotel. I can understand how frustrating it must have been for you...More

Reviewed 4 weeks ago via mobile

Stayed 3 nights at the Hilton Doubletree Ontario Airport. Day 1 - waited 45 minutes for the shuttle to pick us up from the airport one mile away. Called several times Day 2- Bathtub so old no traction strips left in tub. Slipped and fell...More

Thank dzInbabe
Response from MendozaMonica, Front Office Manager at DoubleTree by Hilton Hotel Ontario AirportResponded 4 weeks ago

Hello dzInbabe, Thank you for taking time to write a review in regards to your recent stay with us. Please accept my deepest apologies for your disappointment with your overall stay at our hotel. It is very unfortunate that you fell, our tubs are treated...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$147 - US$342 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Ontario
#9 Business Hotel in Ontario
#10 Family Hotel in Ontario
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$147 - US$342 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Ontario
#9 Business Hotel in Ontario
#10 Family Hotel in Ontario
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (210)
Room & Suite (70)
Dining (19)
Pool & Beach (19)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
goodjobjoe
16 August 2017|
AnswerShow all 2 answers
Response from CaliDgaf | Reviewed this property |
There is a Victoria Gardens about 8 mills from the hotel but I'm not sure if you can get the shuttle to take you there. You might want to contact the hotel to get a better answer to that question. Happy shopping
0
Votes
goodjobjoe
16 August 2017|
AnswerShow all 3 answers
Response from MendozaMonica | Property representative |
Hello, We only service transportation to the Ontario Mills Mall. We suggest Uber or a taxi.
0
Votes
Jahnavi W
29 April 2017|
AnswerShow all 2 answers
Response from MendozaMonica | Property representative |
Hello Jahnavi W, Yes, there is a iron and ironing board in all the rooms.
1
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12
Room Tips
"Only in banquet room"
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"Try to get a room in Building 1, which is closer to the restaurant and amenities."
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"Best views are from Building #1"
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"from what I could tell there really wasnt a bad area of the hotel"
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