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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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515 Reviews from our TripAdvisor Community

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Showing 500: English reviews
Kensington, Maryland
Reviewed 4 days ago NEWvia mobile

Room was nice and had plenty of room. Breakfast was included and had plenty of choice. Parking was also included. There were 2 chairs and the desk chair was height adjustable. There were plenty of electrical outlets. Breakfast was good and included more than other motels. Eggs, hot oatmeal, pancakes, potatoes, fruit and yogurt were all available.

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Helpful?
Thank photobug429
Brighton, Colorado
Reviewed 2 weeks ago

Stayed here for 3 days and had a great experience. The place is close to many things; Ontario Airport, which the hotel has a 24 hour shuttle to and from. The Ontario Mills Mall, many restaurants and Hwy 10. Staff were all friendly, room was clean and spacious and the breakfast was awesome. Their dinner menu is good too and...

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Helpful?
Thank Ann J
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your review of our hotel, we truly appreciate when we get honest feedback from our guests as it helps us know what we are doing right and where we may need to improve. I’m so pleased to hear that we were able to meet your expectations. Daniel Schmidt-Hughes, CHA

Willows, California
Reviewed 2 weeks ago

I will always stay here when working in this area great people and services . The price is excellent . Clean rooms , everything works quite , they shuttle service is fast and drivers are friendly and van is clean

Review collected in partnership with Best Western
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Helpful?
Thank chavessr12
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA

Reviewed 2 weeks ago via mobile

King suite room with a AAA discount was less than the surrounding area hotels. Clean room, hot breakfast in the morning included, overall better than I expected. The only downside was the location of our room. Top floor facing the road, so we had noise from the traffic but not all the rooms face this way. Next time would request...

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Helpful?
1Thank Tracy H
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are all so glad that you enjoyed your stay and hope you will be back soon. Daniel Schmidt-Hughes, CHA

Reviewed 2 weeks ago

We have stayed here off and on for the past 10 years or so. For a while the hotel and staff was on a downhill spiral with poor service and an indifferent attitude towards it's guests. Our most recent stay (Dec 2016) looks like they have turned this around as we experienced a very pleasant stay. This is not a...

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Helpful?
1Thank Bill F
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA

Ontario, United States
Reviewed 3 weeks ago

- Check-in Experience was Terrible - They already checked in someone else under my reversion. - Font Desk staff was very rude, even not guide me where is my room, direction, etc, - Font Desk guy behave like racial discrimination

Review collected in partnership with Best Western
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Helpful?
Thank 451amitkumarp
POSADADHS, General Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our staff is a very diverse group from all over the world and...

Ontario, California
Reviewed 4 weeks ago

I have to say that this hotel has turned around tremendously. when i came here about a year or two ago, it was OKAY AND it was going thorigh renovation but now i see the results. much better rooms, furniture, guest amenities, wifi , even now directv. management has done a great job! keep up the good work.

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Helpful?
Thank tacoman3402
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review
Google Translation

Thank You!! Daniel Schmidt-Hughes, CHA

Ontario, California
Reviewed 4 weeks ago

Room was noisey. Could clearly hear guests on both sides of me. TV in one room one all night. Guest in other room reliving their honeymoon. Guy blew engine up outside at 1:30 in morning. The ac in the room leaked water all over the floor and down the wall.

Review collected in partnership with Best Western
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Helpful?
1Thank thomasbN4220PF
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

Bakersfield
Reviewed 10 December 2016

Awesome BW, great location, great service, clean rooms looking forward to returning great value and the bar was a great addition to the property for a night cap. There are plenty of resteramts close by and if shopping is your thing the mall is cool. We went to the convention center and it was only five minute drive.

Review collected in partnership with Best Western
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Helpful?
1Thank Michael S
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future! Daniel Schmidt-Hughes, CHA

Pahrump, United States
Reviewed 27 November 2016

My complaint was the bathroom faucet had a constant and steady drip and the toilet plugged and was slow to drain after flushing. There was no hairdryer in the room. The king size bed was comfortable..

Review collected in partnership with Best Western
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Helpful?
Thank Paul L
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 

Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764-4873
Region: United States > California > Ontario
Price Range: $141 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Ontario
Ontario Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the Colorado Suite in the courtyard by the hot tub. 2 queen beds and a sofa bed. Had a microwave and refrigerator.”
 of 5 bubbles 132annj, 1 Jan 2017 | Read review
“freeway side little noisy from the FREEWAY.”
 of 5 bubbles tacoman3402, 18 Dec 2016 | Read review
“We stayed on the 2nd floor. First room floors overlooked a grassy area.”
 of 5 bubbles tuna18, 17 Nov 2016 | Read review
“Ask for a room away from the interstate.”
 of 5 bubbles stillwaterqh, 7 Nov 2016 | Read review
“Our room was by the pool .”
 of 5 bubbles , 26 Oct 2016 | Read review
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