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03/12/2017 04/12/2017
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    Best Western Plus InnSuites Ontario Airport E Hotel & Suites

    3400 Shelby St, Ontario, CA 91764-4873
    +1 855-606-7413
    Hotel website
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    03/12/2017 04/12/2017
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    US$85
    US$85
    US$85
    Traveller (101)
    Room & Suite (36)
    Dining (5)
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    Overview
    • Excellent38%
    • Very good22%
    • Average13%
    • Poor12%
    • Terrible15%
    Travellers talk about
    “social hour” (12 reviews)
    “ontario airport” (33 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Laundry Service
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    3.0 Star Hotel
    All hotel details
    Offers from Best Western Plus InnSuites Ontario Airport E Hotel & Suites
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    Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
    509 reviews
    #1 of 10 hotels in Rancho Cucamonga
     
    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (606)
    There are newer reviews for Best Western Plus InnSuites Ontario Airport E Hotel & Suites
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    11 - 15 of 590 reviews

    Reviewed 7 October 2017

    This was my second stay at this hotel within the past 2 weeks. The first stay no problems whatsoever. So on my next trip back i decided to stay again. No issue with the restaurant the first time. The second i ordered grilled salmon. The...More

    Review collected in partnership with Best Western
    Thank T3745QMbrandons
    Response from Jeannie L, General Manager at Best Western Plus InnSuites Ontario Airport E Hotel & SuitesResponded 10 October 2017

    Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team here at Best Western Plus Ontario, Please accept my sincere apologies for not meeting and exceeding your expectations. I will address your concern about your dinner...More

    Reviewed 4 October 2017

    Unfriendly staff *Not professional or caring. On on Friday afternoon driving down from San Diego and waiting 2 hours in the lobby. General Manager, She Did Not Even Come Out To Talk Or See How To Fix The Problem-Rude.More

    Review collected in partnership with Best Western
    Thank Margarita L
    Response from Jeannie L, Manager at Best Western Plus InnSuites Ontario Airport E Hotel & SuitesResponded 11 October 2017

    Dear Margarita L, Thank you for taking the time to write this review about your recent stay. On behalf of our team, I would like to apologize for not exceeding your expectation. As I mentioned, the employee authorization form you provided the front desk was...More

    Reviewed 29 September 2017 via mobile

    This hotel has gone from 4 stars to 1 star for me! The staff and service used to be amazing, helpful and accommodating they are now rude and unhelpful. The property used to offer complementary beverages for happy hour - not anymore! The towels have...More

    Thank Erica B
    Management response:Responded 30 September 2017

    Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. And please understand that we are a non smoking hotel. Since you have signed the registration...More

    Reviewed 29 September 2017

    The location is great, nice courtyard area. The room was clean, was a non smoking room that smelled smoky. The pool and courtyard area are nice, the experience was ruined by an icy cold pool. Why have a pool if it's not heated. Small children...More

    Review collected in partnership with Best Western
    1  Thank carolinmt
    Reviewed 26 September 2017

    When I called the hotel I told the person who answerd my call that I have a VIP coupon and it lists Best Western Plus In Ontario California and their telephone # 909-406-9600 as one of the hotel that accept the coupon. She told me...More

    Review collected in partnership with Best Western
    Thank V5890HEjohnj
    Management response:Responded 30 September 2017

    Thank you for taking the time to write this review. I apologize for not exceeding your expectation. Unfortunately, we have been under new ownership since 6/2/17. I will be sure our front desk is aware of this situation. Should you have any questions regarding the...More

    Hyatt Place Ontario / Rancho Cucamonga
    551 reviews
    #4 of 41 hotels in Ontario
     
    Azure Hotel & Suites Ontario Airport
    848 reviews
    #3 of 41 hotels in Ontario
     
    Country Inn & Suites By Carlson, Ontario at Ontario Mills
    583 reviews
    #6 of 41 hotels in Ontario
     
    Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
    509 reviews
    #1 of 10 hotels in Rancho Cucamonga
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Breakfast included
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Shuttle Bus Service
    • Room Service
    • Concierge
    • Banquet Room
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    • Heated pool
    Details
    • Price range
    • US$89 - US$157 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Kitchenette ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 150
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Expedia, Hotels.com, Travelocity, Cancelon, Orbitz, Hotwire, getaroom.com, HotelQuickly, Cheap Tickets and TripOnline SA so you can book your Best Western Plus InnSuites Ontario Airport E Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Ontario
    • Also Known As
    • Best Western Plus Innsuites Airpark Ontario Hotel Ontario ,
    • Best Western Plus Innsuites Airpark Ontario Hotel And Suites ,
    • Best Western Ontario ,
    • Ontario Best Western
    Add Photo Photos
    Traveller (101)
    Room & Suite (36)
    Dining (5)
    Pool & Beach (3)
    Hotel & Grounds (78)
    Bathroom (8)
    Business Centre & Event Rooms (5)
    Nearby
    Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
    509 reviews
    4.14 km away
     
    Country Inn & Suites By Carlson, Ontario at Ontario Mills
    583 reviews
    2.54 km away
     
    Azure Hotel & Suites Ontario Airport
    848 reviews
    3.00 km away
     
    Hyatt Place Ontario / Rancho Cucamonga
    551 reviews
    2.81 km away
     
    Nearby Restaurants
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    .45 km away
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    .39 km away
    Ontar Thai Restaurant
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    Nearby Attractions
    Citizens Business Bank Arena
    134 reviews
    1.13 km away
    Rancho Cucamonga Epicenter
    67 reviews
    4.59 km away
    Ontario Convention Center
    97 reviews
    2.71 km away
    Cucamonga Service Station
    22 reviews
    4.48 km away
    Ask a question
    Questions & Answers
    DisneyLondon
    30 November 2015|
    AnswerShow all 2 answers
    Response from 849default | Reviewed this property |
    On checking in I was told we were entitled to two free drinks during happy hour, which finished at 6.00pm. The free drink was beer or wine, we paid for a spirit. Still a nice welcome!!
    0
    Votes
    Room Tips
    "Some family room suites are on third floor or on first floor near pool."
    Read review
    "It's a hit or miss when trying to choose a room. They put you where they want you."
    Read review
    "get indoor corridor versus outdoor. you will hear the freeways"
    Read review
    "If you need real quiet, ask for a room facing the pool."
    Read review
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