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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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536 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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Showing 521: English reviews
Reviewed 17 July 2016

We did not get a shower curtain in our room or enough towels for four people. There were cockroaches on the property. Someone randomly came in our room shortly after we arrived. Breakfast was the same every day. Called maintenance for help with toilet and no one came.

Review collected in partnership with Best Western
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Helpful?
Thank barbc614
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Daniel Schmidt-Hughes, CHA

Hesperia, United States
Reviewed 11 July 2016

Love this hotel: safe, secure, clean, relaxing & a great staff ! For those kept out of non-smoking hotels, you can be adequately accommodated here. ;) The complimentary wine & sodas at Happy Hour & the full breakfast is not to be missed.

Review collected in partnership with Best Western
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Helpful?
Thank Gail L
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review Gail. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer again soon! Daniel Schmidt-Hughes, CHA

Reviewed 7 July 2016

The hotel is clean, and the rooms are OK. The problem is the noise. If you are in the courtyard near the pool, don't expect to get any sleep. It's extremely noisy. You can also hear people on the floors above. If you are looking for quiet, stay far away.

Review collected in partnership with Best Western
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Helpful?
Thank Matthew B
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for taking a minute out of your busy schedule to provide us with your feedback on your stay at hotel. We greatly appreciate you feedback because it is with your feedback that we can improve on those areas where improvement is needed. We are taking your comment into great consideration and we just ask for your patience while...

Goodyear, Arizona
Reviewed 6 July 2016

Very nice and comfortable...nice pool area that the kids loved. Breakfast was excellent. Rooms were spacious and nice. We would definitely stay again. Very family friendly place and staff was helpful.

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Helpful?
Thank Travelgurl82
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for providing us with your feedback on your recent stay. We are happy to hear that our team members shined for you during your stay. We hope you were able to take advantage of our free Wi-Fi, parking and breakfast. As you were able to see, here at Best Western, we offer a complete hot breakfast, which is...

Loma Linda, CA
Reviewed 5 July 2016

Your "suite" hotel room consists of a small, cramped hotel room with low ceilings, and a small fridge, microwave, and sink. I chose this hotel in order to have a bit more room in a suite environment and was woefully disappointed.

Review collected in partnership with Best Western
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Helpful?
Thank camilamb
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

Glendale, United States
Reviewed 4 July 2016

My company booked this hotel for me and i was pleasantly surprised with staff,service and amenities that was offered here.It is in a good location and very nice,well cared for grounds on the property and i will definitly be staying here again.

Review collected in partnership with Best Western
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Helpful?
Thank Amy G
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA

Los Angeles, United States
Reviewed 29 June 2016

Here are the comments I gave the hotel when they sent me a survey and asked what would I suggest they do to change me feelings about recommending them: I have no idea what you can do to convert that glorified college dormitory into a nice and respectable hotel. The "nonsmoking" room reeked of smoke, and I'm pretty sure because...

Review collected in partnership with Best Western
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Helpful?
Thank Jerry R
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am sorry that your experience at our hotel left some negative impressions. I appreciate your comments and can assure you that your experience is an exception. We strive to deliver Exceptional Guest Service and I can assure you that your concerns will be corrected. I will use some of your comments and experience as a training tool with all...

Hampton, Arkansas
Reviewed 28 June 2016 via mobile

Spent two nights here last week, for a friend's wedding and must say that we had a pleasant time with our stay. The check in was about the only thing that was uneasy. Booking.com said I would pay cash at time of check in, no charge needed. But when I got there we had to charge the card. Only problem...

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Helpful?
Thank RazorbackPride16
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are all so glad that you enjoyed your stay and hope you will be back soon. Daniel Schmidt-Hughes, CHA

Houston, Texas
Reviewed 25 June 2016

The room and the amenities were adequate, my only complaint really is that the internet that is offered does not work. Also noteworthy is that the commute to Los Angeles, Hollywood, Long Beach, etc is quite significant, especially with LA traffic, so something closer to one of those cities might be better suited, depending on the itinerary of the traveler....

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Helpful?
Thank Ezinne U
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves...

Sacramento, United States
Reviewed 22 June 2016

I called them up for pick-up at the airport and their van was there in less than ten minutes. At the front desk the clerk reminded me about the complimentary free drinks at the bar and the free hot breakfast in the morning. When I got to my room, the A/C was already on (there was a heat wave that...

Review collected in partnership with Best Western
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Helpful?
Thank Basil M
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 

Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764
Region: United States > California > Ontario
Price Range: $138 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Ontario
Ontario Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get indoor corridor versus outdoor. you will hear the freeways”
tacoman3402, 22 Apr 2017 | Read review
“If you need real quiet, ask for a room facing the pool.”
mtrodgers99, 23 Feb 2017 | Read review
“We stayed in the Colorado Suite in the courtyard by the hot tub. 2 queen beds and a sofa bed. Had a microwave and refrigerator.”
132annj, 1 Jan 2017 | Read review
“freeway side little noisy from the FREEWAY.”
tacoman3402, 18 Dec 2016 | Read review
“We stayed on the 2nd floor. First room floors overlooked a grassy area.”
tuna18, 17 Nov 2016 | Read review
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