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Extended Stay America - Los Angeles - Ontario Airport

90 reviews
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Traveller (19)
Room & Suite (19)
Pool & Beach (2)
Overview
  • Excellent27%
  • Very good17%
  • Average17%
  • Poor7%
  • Terrible32%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Rooms
Suites
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Los Angeles - Ontario Airport
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (90)Write a Review
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All reviewsinland empiregreat customer servicethe hotel staffgreat place to stayrigomall
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1 - 5 of 84 reviews
Reviewed 2 weeks ago

Bedding was not clean know toilet paper not enough towels and Windows did not work properly hallways smelled like pot keys didn't open the door sink did not drain the tub was not clean the shower head was leaking

Review collected in partnership with Extended Stay
Thank msbell2018
Response from 00esa, Manager at Extended Stay America - Los Angeles - Ontario AirportResponded 2 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Hotel's Favourite
Reviewed 4 January 2018 via mobile

This is one of the only places I stay when I travel to the Ontario area. Safe, pet friendly, clean and quiet environment. I am always greeted with a smile from the front desk employee's and managers. Mark, Maria and Riqo really go out their...More

Thank wilhelmina702
Response from 00esa, Manager at Extended Stay America - Los Angeles - Ontario AirportResponded 5 January 2018

Thanks for being our loyal guest. We are delighted to read you were impressed with our well-maintained property and that you were treated exceptionally well by our staff. Everyone including Mark, Maria, and Riqo from our team has appreciated you for highlighting their efforts. Reviews...More

Reviewed 3 weeks ago via mobile

Long ago I stayed at this hotel and it was great. Came back for a 2nd time and it sucks to the point there is no words in fact. I have been treated unfairly, unprofessionaly, stolen from and ,to top it off it's disgusting. I'm...More

Thank Nomad_Krawl
Response from 00esa, Manager at Extended Stay America - Los Angeles - Ontario AirportResponded 2 weeks ago

Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management

Reviewed 3 weeks ago via mobile

This is extended stay so there are no house keeping if you stay less than 8 days , so l understand but when you need something refill in your bathroom you have to go down to front desks but when l need soap , shampoo...More

Thank Mike s
Response from 00esa, Manager at Extended Stay America - Los Angeles - Ontario AirportResponded 3 weeks ago

Mike, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to...More

Reviewed 17 January 2018

The website claims the room is: Fully equipped kitchen with refrigerator, stove top, microwave, coffee maker, cooking utensils, dishes, and cutlery. Fully equipped kitchen with refrigerator, stove top, microwave, coffee maker, cooking utensils, dishes, and cutlery. NONE of this is true. There was a microwave...More

Review collected in partnership with Extended Stay
Thank nmjewell19
Response from 00esa, Manager at Extended Stay America - Los Angeles - Ontario AirportResponded 4 weeks ago

Thank you for evaluating your stay. Your comfort is very important to us, so we apologize that we fell short of your expectations. Please note, to ensure cleanliness of kitchenware, brand standards require us to make these items available at the front desk rather than...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Breakfast included
Meeting Rooms
Multilingual Staff
Room amenities
Microwave
Things to do
Outdoor pool
Tennis Court
Details
Price range
US$96 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$96 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (19)
Room & Suite (19)
Pool & Beach (2)
Dining (1)
Questions & Answers
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Room Tips
"Ask for Mountain View."
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"Stay somewhere else!"
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"NOT on the freeway side of the building."
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"Just ask for what you want or don't want and they will accommodate if available!"
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