EXTENDED STAY AMERICA - ORANGE COUNTY - KATELLA AVE.: UPDATED 2019 Hotel Reviews, Price Comparison and 81 Photos (CA)

3.0

Location

Cleanliness

Service

Value

Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Non-smoking hotel

Pets Allowed ( Dog / Pet Friendly )

Self-Serve Laundry

Wheelchair Access

Room features

Microwave

Kitchenette

Non-smoking rooms

Good to know

HOTEL STYLE

Budget

HOTEL CLASS

Hotel links

Visit hotel website

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Full view

80Somewhat walkable

24Restaurantswithin 1 km

8Attractionswithin 1 km

Contact

1635 W Katella Ave, Orange, CA 92867-3412

+1 877-432-9997

Getting there

John Wayne Airport15 km

Long Beach Municipal Airport26 km

Anaheim Regional Transportation Intermodal Center8 min

See all nearby hotels

Nearby restaurants

Lazy Dog Restaurant & Bar

3 minAmerican

JT Schmid's Restaurant & Brewery

See all nearby restaurants

Nearby attractions

Flightdeck Flight Simulation Center

12 minGame & Entertainment Centres

Honda Center

5 minArenas & Stadiums

Century Promenade Stadium 25

4 minCinemas

Anaheim Regional Transportation Intermodal Center

8 minSpeciality & Gift Shops

See all nearby attractions

214Reviews

81Photos

2Q+A

41Room tips

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Popular mentions

Two star hotel five star staff

Stayed here so we could walk to the Honda Center. Never been to an Extended Stay before so unaware how downmarket it is. Have to check out dishes or a coffee maker if you want one. The breakfast is also a bit of a joke. Outdated furniture and leaky shower. However the staff…

Date of stay: February 2019

Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.

Responded 10 Feb 2019

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed with our courteous associates and overall had a pleasant stay with us. However, we are sorry for the issues you encountered. Your feedback will be discussed with the appropriate team members to improve our future guests’ experiences. On behalf of everyone here, we invite you all to revisit us for an even better experience. Sincerely, Hotel Management

Hotel's Favourite

Great Stay

I have very few complaints from my stay. The one that stands out the most is the smell that lingers as soon as you open the door to the room, until you reach the end of the counter. Very musty, etc. It bothered me enough that I went to "Bath n Body works " and bought a plug in…

Date of stay: October 2018

Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.

Responded 27 Oct 2018

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your compliments with the team especially Angela. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management

You won't be dissapointed

The location of this hotel is right next to the Honda Center and across the street from the train station, a location you would assume to be loud and dirty and feature the poor service you have come to expect from facilities in lively locations such as these. Nothing could be…

Date of stay: January 2019

Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.

Responded 17 Jan 2019

Thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you loved our ideal location and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with Denise for taking good care of you. On behalf of everyone here, we invite you all to revisit us. Sincerely, Hotel Management

Great Service, great location!

My first impressions? Amazing. Gorgeous. Easy to find. The hotel is everything that I’d hoped for being small enough to provide a personal, friendly service and yet large enough to offer a wide range of facilities. I have stayed in some Extended Stay America’s over the years…

Date of stay: November 2018

Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.

Responded 30 Nov 2018

Jeremiah, thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked the courteous service provided by our staff and that you also enjoyed the comfort of your well-maintained room. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

At first it was good but then they switched managers and it went downhill really fast from that. This property went against every rule that they should follow and didn't. They allowed unregistered people in to the room when we were gone. This should not happen. We tried to…

Date of stay: May 2018

Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.

Responded 23 Aug 2018

Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management

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