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JW Marriott Desert Springs Resort & Spa

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JW Marriott Desert Springs Resort & Spa
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2,084 Reviews from our TripAdvisor Community

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Showing 2,029: English reviews
Argyle, Texas
Reviewed 24 March 2015

This is a beautiful property. There is nothing that can take that away. But the room that one gets for $500 (plus resort fees) is nothing to write home about. We had better rooms at Springhill Suites and Residence Inns on the same trip. The bathroom is luxurious. The products are great, and the pools immaculate. But for $500.00 I...

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Helpful?
Thank TexasTravelette
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for taking the time to share your thoughts on our resort. I appreciate constructive customer input as we are always looking to address our guests concerns. I have shared your message appropriately within the organization

Okanagan BC
Reviewed 23 March 2015

Concierge was extremely helpful after Hertz didn't bother honoring my car rental . I paid 50 bucks from the airport to pick up a Hertz car from at the hotel. Extremely poor service. They(hertz) didn't even try to help. The Hotel concierge was very kind and arranged for Enterprise to pick us up at not cost and arrange a car...

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1Thank OkanaganBCTraveler
Reviewed 23 March 2015

When I first walked in it was AMAZING! It stood out and had that WOW factor. I had a suite and it was much bigger than expected. It was very spacious for a family of 4. It's located near other food places so I didn't feel pressured like I had to eat there. This place is not just good for...

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Thank Joce P
Chicago, Illinois
Reviewed 22 March 2015

This is our fourth time staying at the Desert Springs JW Marriott. We stay here because of the excellent tennis facilities not because this is a great hotel. Be forewarned that it is very large. Our room number ended with 23 and we were the second furthest room in our wing. It's a long walk with several turns to get...

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1Thank OakParker98
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for sharing the details of your stay with us. I have shared with our management team the specific issues your identified with your housekeeping experience. Please accept my sincere apology as I know we are much better than what you encountered. I greatly appreciate your feedback as we continue to look for opportunity to improve our consistency. I...

Seattle
Reviewed 22 March 2015

The hotel is quite large a caters to a very large flux of people. So in other words, everywhere in the hotel is crowded and a wait is to be expected. The servers are quite efficient and friendly, but the capacity of serviced usually over-committed. Overall I would rate the hotel 3-Stars. But certainly 1-Star for any loyal Marriott members....

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2Thank jethelopilot
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Good afternoon, I appreciate you taking the time to share your feedback with us. Customer imputs is always welcome and a vital part of our ability to better service our guest. I have made our leadership team aware of your concerns. Please accept my sincere apologies for the challenges you experienced during your stay. Thanks again for your valued input,...

Minneapolis, Minnesota
Reviewed 22 March 2015

Upon check-in we were thrilled with the gardens driving up and the staff at th front desk. Our room did not have a beautiful view of a traveling companion but we did over look a small pool. Ask for a room to over look the main pools, much prettier. Our major complaint is our room was never serviced. We arrived...

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1Thank Dawn B
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for your specific feedback about your experience and in particular, the staus of your housekeeping service. Please accept my sincere apology for the challenges your experienced. I have shared these comments with my specific team leaders to reevaluate. Again thank you for your feedback and we look forward to welcome you back to JW Marriott Desert Springs Resort...

Los Angeles, California
Reviewed 22 March 2015

We stayed here maybe a decade ago. One of the charmless giant chain hotels in Palm Springs area. I was down here with my son for a basketball tournament so I figured we would stay for a night even though we usually stay at smaller boutique hotels in Palm Springs. We checked in tired after a long hot day. They...

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7Thank Pollll
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for taking the time to share a review of your stay at our resort. We greatly appreciate constructive feedback from our guests as we are always working to deliver the best paoosble experience. Please accept my sincere apology for your arrival experience. Our management team has been made aware of your concerns, particularly in regards to guest services...

Toronto
Reviewed 21 March 2015

Although I expected a tired geriatric ambiance I was surprised by the lobby buzz and the poolside energy. There was a surprising mix of elderly couples, college age students and young families. The lobby with the sunken bar/sushi bar area welcomed the visitor into the hotel. Downside was the poor quality of the food. Included in this was the breakfast,...

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1Thank gabor4236
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for taking the time to share your thoughts. I am very pleased to hear that you enjoyed the hotel amenities. I have shared your imput with my leadership team on the specific issue your identified. Again, thank you for your feedback and we look forward to welcoming you back to the JW Marriott Desert Springs Resort & Spa...

Reviewed 20 March 2015

We arrived late at night and luckily my partner has an excellent sense of direction because finding our room was quite a challenge! After reading other Tripadvisor reviews I was prepared for a walk but we had a maze of elevators, hallways, stairs and a 'shortcut' that included going outside to get to our room that was at least 15...

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2Thank CDNtravelduo
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Hello and thank you for taking the time to share your feedback with us. Customer input is always welcome and a vital part of our ability to better service our guest. I have shared with my management team the specific your identified with room location and front desk experience. Please accpet my sincere apology as I know we are much...

Cleveland, Ohio
Reviewed 20 March 2015

There are some good things about this property - the housekeeping, the grounds, HBO, fridge in room and pink flamingos. But the negatives outweigh the positives. We three women attending a lawyers convention were assigned Room 4218 upon arrival and told it was a garden room. It was probably the worst room on the property. For some inexplicable reason, the...

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2Thank detroiter50207
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

I appreciate you taking the time to share your feedback with us. Customer imput is always welcome and a vital part of our ability to beter serve our guest. I have made our leadership team aware of your concerns, particularly those realted to your experience with room location and front desk. Please accept my sincere apology for the challenges. Again,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Rockwood Grill
Rockwood Grill
Cuisines: American
Fisherman's Landing
Fisherman's Landing
Cuisines: American, Seafood, Soups
Oasis Poolside Bar & Grille
Oasis Poolside Bar & Grille
Cuisines: Bar, American, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 

Additional Information about JW Marriott Desert Springs Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260
Region: United States > California > California Desert > Palm Desert
Price Range: $335 - $929 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Reservation Options:
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
JW Marriott Desert Springs Resort & Spa Palm Desert, California Desert
Hotel Style:
#3 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Desert Springs Resort & Spa staff and other travellers.
43 questions
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Questions? Get answers from JW Marriott Desert Springs Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a unit close to the pools. One of the pools is a quiet pool no for kids”
 of 5 bubbles Delta5076, 21 Mar 2017 | Read review
“Pool view room”
 of 5 bubbles SKO99019, 16 Mar 2017 | Read review
“Be sure to check the view of the building you are staying in. If you prefer mountain vs golf course, or pool view, you may need to argue!”
 of 5 bubbles ginolmeranda, 16 Mar 2017 | Read review
“Stay in the middle of the hotel, long walk from the wings”
 of 5 bubbles LesRiel, 13 Mar 2017 | Read review
“Request Pool side view for Beautiful of Mountains (yet all views are great)”
 of 5 bubbles GottaGetAway2012, 12 Mar 2017 | Read review
5 of 5