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Embassy Suites by Hilton Hotel Palm Desert

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Embassy Suites by Hilton Hotel Palm Desert
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799 Reviews from our TripAdvisor Community

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Showing 790: English reviews
COTATI
Reviewed 2 days ago NEW

Where do I start? The room was not clean. The plunger in the toilet did not fit properly so the toilet ran every couple minutes all day and all night long. Don't you think the housekeeping staff would have noticed and alerted the proper maintenance staff? Didn't happen. Also, the toilet plugged and overflowed all over the floor. It never...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank WAYNE R
London, Canada
Reviewed 3 days ago NEW

We love the Embassy Suites but this one needs some updating. I think they are trying to do this as the Fitness Center was closed when we were there. There is free self parking, wifi, outdoor pool with hot tub, coin laundry but is not pet friendly. It is 100 per cent smoke free and offers a complimentary made to...

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Helpful?
Thank Maureen S
Plano, Texas
Reviewed 4 days ago NEW

There are better hotels right in the same area. The property needs a make over and it should be scheduled soon. Although we are Hilton Honor membetrs, our room was at the back of the hotel in a dark and dinghy area. To get to the elevator we had to pass the laundry room and through a dark passageway. The...

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Thank nat1225
Reviewed 1 week ago NEW

Nice location with large room and the free happy hour and breakfast were great. i liked being close to where my meetings took place. I was also able to walk to dinner and there are some great choices right around the corner. Even more if you took a short cab or uber. The only issue was the gym was not...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Y9519GMbriang
Twentynine Palms, California
Reviewed 1 week ago

The room was dirty and smelled musty and smoky. The hot tub was out of service and was filled with green water. The evening reception and the breakfast staff were extremely nice and helpful. I've stayed at other Embassy Suites and they were so much better then what we experienced here. The location was great, but the price per room...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ShermanFamily4
EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

Thank you for taking the time to review our Hotel and recognizing our Complimentary Services Team. We sincerely apologize for the issues you faced and are sorry that we didn't meet your expectations in a few areas. Rest assured that our team will review your concerns and address them. We take your feedback as an opportunity to improve our product...

Reviewed 1 week ago via mobile

Rooms & lobby are freshly painted, tiled or carpeted. In fact, lots of construction still in progress. But sorry, this is a hotel way past it's prime. Bathroom was the size of a small closet. Homeless common in area leading to steel gates to access the property. Outdoor room entrances. My room was like an old motel room, ground floor...

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Helpful?
Thank Vro777
Reviewed 1 week ago

We had ants in the bathroom and bedroom. We complained but were not moved. The rooms are small and the place is dirty. When checking out, the lady helping us told us that she couldn't discount our stay since we paid when we checked in, but would give me 30k points which equaled 1 night stay, and i should see...

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Helpful?
Thank Supreet S
Rancho Cucamonga, United States
Reviewed 2 weeks ago

Beautiful property with a lovely pool and fountains. Very courteous lobby and house keeping staff. Super neat and clean rooms and bathrooms. My family and I enjoyed their complimentary breakfast. Location is very good too. Great place to stay!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Farah M
EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

Thank you for your great review and recognizing our team. We appreciate your time and your business. We look forward to welcoming you back in the near future.

ventura, United States
Reviewed 2 weeks ago

Jeffrey [--], identified self as manager, was condescending, lacked PR skills, empathy, was disinterested in hotel's Make It Right Commitment, refused to notify his boss for me to talk to. Spa was BROWN/pool cold- not fixed in time for use day of arrival. All 6 tennis courts lacked center tape/were not regulation ht, and 1 was completely torn. Jeffrey had...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jenniferbV5868OX
EmbassySuitesPLMDR, Guest Relations Manager at Embassy Suites by Hilton Hotel Palm Desert, responded to this review

Dear Jennifer, We are disheartened by your review of our property however we always appreciate feedback. We sincerely strive to Make It Right for our guests' at all times. Please know that we have taken your feedback about the hotel condition seriously and are meeting with our team to remedy as necessary. It's our goal to give all our guests...

San Diego, California
Reviewed 2 weeks ago

Hotel staff was friendly at check in. The good points include clean and quiet, and parking was free. I would not advise staying more than one night. There is nothing much to do at the hotel itself. The complimentary breakfast was a plus but the complimentary happy hour was only chips and dip and was not worth going to.

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Helpful?
Thank george s

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Embassy Suites Palm Desert hotel - where outstanding accommodations and superb hospitality await you in the heart of beautiful Palm Desert, California! Guests of the Embassy Suites Palm Desert hotel enjoy their stay in one of our 198 spacious two-room hotel suites, complimentary cook to order breakfast, complimentary wine and beer Manager's Reception in the Evengins, with either majestic mountain or lush courtyard view. Each of our Palm Desert hotel suites is equipped with a range of amenities, designed to make your stay with us in Palm Desert, CA as comfortable and enjoyable as possible! ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Palm Desert

Address: 74-700 Highway 111, Palm Desert, CA 92260
Region: United States > California > California Desert > Palm Desert
Price Range: $166 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Hotel Palm Desert 3*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity, Priceline and Hotels.com so you can book your Embassy Suites by Hilton Hotel Palm Desert reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Palm Desert Palm Desert
Embassy Suites Palm Desert
Palm Desert Embassy Suites
Embassy Suites By Hilton Hotel Palm Desert California Desert
Hotel Style:
#8 Top resorts Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Palm Desert staff and other travellers.
11 questions
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Vista, California
Vista, California
8 months ago
Olympia, Washington
over a year ago

See all questions (11)

Questions? Get answers from Embassy Suites by Hilton Hotel Palm Desert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Demand a room overlooking the front courtyard.”
 of 5 bubbles nat1225, 20 Jan 2017 | Read review
“Rooms near elevator or gates are a bit noisy.”
 of 5 bubbles Mistis_Jewelry, 2 Jan 2017 | Read review
“Do not stay there.”
 of 5 bubbles 971marijam, 25 Dec 2016 | Read review
“Upper floors may be your best bet.”
 of 5 bubbles terry19642014, 8 Dec 2016 | Read review
“Good centralized location for shopping and other attractions.”
 of 5 bubbles Avs-Man, 26 Nov 2016 | Read review
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