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Hyatt Palm Springs

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Hyatt Palm Springs
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1,578 Reviews from our TripAdvisor Community

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Brea, California
Reviewed yesterday NEW

Have yet to receive any communication from the manager(s) after several requests. My experience was at very least a terrible one. I don't recommend being a guest here, as customer satisfaction does not appear to be priority.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank sandylL660OR
Santa Rosa, California
Reviewed yesterday NEW

Again many things went wrong. The weather was bad and the AC didn't work at check in. The phones didn't work to call the front desk. The toilet ran and neede three flushes. The bed thumped every time I moved. The only good thing was the front desk manger dawn. She did her best and comped me one night, but...

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Helpful?
Thank lawrences126
Short Hills, New Jersey
Reviewed 3 days ago NEWvia mobile

First of all, the staff is terrific. They couldn't have been nicer. That being said, the Hyatt in Palm Springs needs major revisions/repairs. Upon our arrival, our room was not available and it was past the check in time of 4:00pm. The elevator was out of order all 3 days of our stay, the air conditioner in the room did...

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Helpful?
Thank lorikalter
PalmSpringsGM, General Manager at Hyatt Palm Springs, responded to this review

Thank you for the review, and your feedback. We will pass along you kind word to the team about their performance. Relative to the facility you will be please to know that we do have plans for later this year to include upgrades to the guest suites, bathrooms, lobby, street-side bar and entrance. These improvements will definitely enhance the overall...

Union, New Jersey
Reviewed 3 days ago NEWvia mobile

This hotel needs a major infusion of cash. This is a tired and worn down Hyatt. In fact I am surprised that corporate allows them to bring down the brand. The elevator has been out since our arrival. Additionally the hotel needs a major upgrade on all its HVAC. Our room needed a serious paint job. The furniture was warn...

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Helpful?
Thank Ken a
PalmSpringsGM, General Manager at Hyatt Palm Springs, responded to this review

Thank you for the review and the feedback. Regarding condition you will be pleased to know that we have plans for later this year for improvements to the guest suites, bathrooms, lobby, street-side bar and entrance. These changes will definitely enhance the guest experience. Thanks again for the feedback. Sincerely,

Agoura Hills, CA
Reviewed 3 days ago NEWvia mobile

We checked into the Hyatt on Saturday. The reception was great and even though our room wasn't ready they held our bags for us. We were surprised to find out they had a complementary happy hour and had a glass of wine and some snacks. Our room was big and had a balcony to the street. It was a nice...

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Helpful?
Thank Iluvtwins
PalmSpringsGM, General Manager at Hyatt Palm Springs, responded to this review

Thanks for the review, as we really appreciate the feedback from our customers. While you generally enjoyed your stay, we will address your comments on housekeeping with the team to be sure to correct this sort of thing in the future. Thanks again for the feedback, Regards,

Spokane, WA
Reviewed 3 days ago NEWvia mobile

Spent 3 nights at the Hyatt Palm Springs in a mountain view room. Room was spacious, clean & quiet. Hotel staff very friendly. You could not ask for a better location for a stay in Palm Springs. Close to many great dining options. Only complaint is that one of the main elevators was broken, so that left one glacially slow...

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Helpful?
Thank WhyWeWork
PalmSpringsGM, General Manager at Hyatt Palm Springs, responded to this review

Thanks for the review and your kind words. We are working hard to get the elevator in question fixed; just awaiting parts at this time. Sincerely,

Reviewed 5 days ago NEW

We stayed over Valentines Day and was given a complimentary romance package of champagne,chocolate covered strawberries and two complimentary breakfasts! We had a inside bedroom suite with a TV room and deck facing the street.Having the complimentary Starbucks coffee in the morning sun on the deck was primo. the downside is the bars across the street can get noisy later...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 782jeffd
New York City, New York
Reviewed 6 days ago NEW

I stayed here for an overnight with my wife and 3yr old daughter. The hotel location is perfect, right in the center of town. The staff was super helpful and friendly across the boards. We had a small issue with our stay, but the Director of Operations, Gilbert addressed this and made everything OK. Great customer service

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Helpful?
Thank Tom_hiredweapon
PalmSpringsGM, General Manager at Hyatt Palm Springs, responded to this review

Thanks for the review, and your kind words about Gilbert. We will be sure to share! Hope to see you again soon, Regards,

Reviewed 6 days ago NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank thefishdude
PalmSpringsGM, General Manager at Hyatt Palm Springs, responded to this review

Vancouver, Canada
Reviewed 1 week ago

The location of the hotel was great as well as the room size. The hotel is a bit dated and needs some major TLC. Not sure the $20 resort fee is justifiable. Only one elevator working during my week long stay. Not what I'm used to with the Hyatt brand.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Mark A
PalmSpringsGM, General Manager at Hyatt Palm Springs, responded to this review

Thanks for the review. You will be pleased to know that we have plan for later this year to enhance the guest suites, bathrooms, lobby, outdoor bar and entrance. These upgrades will definitely enhance the guest experience. Thanks again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Palm Springs' only all suite, newly renovated hotel located in the heart of the historic village. Just footsteps from shopping, restaurants, galleries, museums, casino and theaters. Enjoy a mountain or village view from your private balcony. ... more   less 

Additional Information about Hyatt Palm Springs

Address: 285 North Palm Canyon Drive, Palm Springs, CA 92262-5525
Region: United States > California > California Desert > Palm Springs
Price Range: $235 - $676 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Palm Springs 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hyatt Hotels Corporation, Priceline and Jetsetter so you can book your Hyatt Palm Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Suites Palm Springs Hotel Palm Springs
Hyatt Regency Palm Springs
Palm Springs Hyatt
Hotel Style:
#9 Luxury Hotel in Palm Springs
#9 Business Hotel in Palm Springs
#10 Family Hotel in Palm Springs
#20 Romantic Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Palm Springs staff and other travellers.
21 questions
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Mile High
Brooklyn, New York
Aberdeen, United Kingdom
Los Angeles, California
Grand Rapids, Michigan

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Questions? Get answers from Hyatt Palm Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on back overlooking golf course much quieter.”
 of 5 bubbles frankandbarb2017, 16 Feb 2017 | Read review
“Ask for a high floor facing mountains and golf course.”
 of 5 bubbles Loveagreatvacation, 6 Feb 2017 | Read review
“There are no good rooms here until they remodel”
 of 5 bubbles Evelina62, 17 Jan 2017 | Read review
“Pricey - so make sure your air conditioner fully works!”
 of 5 bubbles danid412, 16 Jan 2017 | Read review
“Mountain View rooms in summer to avoid baking. Otherwise City View rooms for night views of lights and day views of distant hills.”
 of 5 bubbles RThyme, 7 Jan 2017 | Read review
5 of 5