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Ace Hotel and Swim Club

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783 Reviews from our TripAdvisor Community

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Showing 741: English reviews
NYC
Reviewed 4 weeks ago

My fiancé and I arrived Saturday afternoon after a 7 day road trip from Nashville. I immediately loved the vibe of the grounds and the lobby with two team members smiling and ready to check us in. Abraham was so gracious and kind and was a real treat to interact with as we were exhausted and anxious to check in...

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1Thank FoxyCoxyNyc
Los Angeles
Reviewed 4 weeks ago

In Palm Springs for a relaxing birthday weekend and were happy with our Ace experience. The rooms are funky and rustic, cool vibe and well laid out. The rooms are showing their age a little, as an example, the glass doors in our room that are supposed to automatically lock, didn't. We were only there for two nights and only...

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1Thank Michael B
Houston
Reviewed 12 December 2016

This texan stayed at the Ace for 3 nights in order to check the hotel for my son's upcoming wedding the following December at the Ace and choosing a rehearsal dinner spot. the front desk was very friendly when I checked in Friday night. My room was very spacious, no luxury but very comfortable. There was a fireplace and comfy...

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3Thank RH1025
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi RH. Thanks for the killer review. Really appreciate you love what we do and can't wait to welcome you back for your rehearsal dinner next year. Happy Holidays from all us. Tim A. tim.anctil@acehotel.com

Reviewed 12 December 2016 via mobile

Firstly. It's a nice place, the room was well laid out, the bed comfy. We loved the swimming pool, the fire places and king's highway especially coffee was good. Great area, it was relaxing. However... We get it, you're cool. So is the Line in LA where we had previously stayed on this trip where the service was faultless and...

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1Thank rd29
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi rd - Really disappointing to read. My apologies that was your experience. If you could email me (below) your info, it would be great to review who handled your arrival and departure experience as it allows us training opportunities. I assure you we are not Top 20 on Trip Advisor because we mis-treat guest service. It's a top priority....

Jackson Wy
Reviewed 10 December 2016

We visited for a wedding and the Ace did a brilliant job of spending zero on renovations and charging maximum room rate. The room was very dirty, moldy, old and looking partially renovated after having been condemned. The service was non-existent hipster "whatever" with the exception of Sara in the restaurant and one bartender, both of whom were consummate professionals....

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3Thank chawk1872
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi chawk - Dec 1, we started an 18 month project of a $2M refresh on the hotel and guest rooms. Amigo Room Bar, Main Pool, Cabanas - December New Spa and outside patio decor - January and February Refreshed guestrooms - May > August I'm disappointed to read your comment thinking we are too cool. Not at all our...

Los Angeles
Reviewed 2 December 2016

I stayed at the Ace for one night on Thanksgiving evening. The front desk did not mention to me that there was a resort fee. My credit card was charged for it $33.79 for a resort fee plus taxes. I have to ask this - what resort? There was just a freaking pool. That does not make a resort and...

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Thank lisaleaky
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Lisa. Totally understand your frustration if this wasn't explained at check-in. I have reached out to you under separate cover to try and set this right. Resort Fee of $29 ($31 after 1/1) includes: Wi-Fi Bike Rental Both Pools + towel service Sauna, Steam room, gym Parking Tim A. tim.anctil@acehotel.com

Reviewed 29 November 2016 via mobile

Besides in Rome, but that's because it's Italy. My husband and I celebrated our first anniversary at The Ace and we got more than we ever expected. Side note, we've been wanting to stay at the Ace since we first went to Palm Springs together in 2012 but it is a little pricier than others so we always went with...

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Thank Alicia L
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Alicia - Thanks for the great review and comments. Happy Anniversary! Glad you enjoyed so many parts of the hotel and I hope we can welcome you back again very soon. Will we see you on #2? Tim A. tim.anctil@acehotel.com

Toronto, Canada
Reviewed 22 November 2016

The rooms aren't overly lavish or glamorous, but there are a lot of nice vintage throwback details that make you a bit giddy when when you check in and the bed is super comfortable. The best part is that their pool is just bursting with elaborate floaty's, so don't worry—you don't have to bring your own. I would also highly...

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Thank Katie H
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Katie. So glad you loved what we do. Oh the stories the pool floatee's could tell... Come see us again real soon. Look forward to welcoming you back. Tim A. tim.anctil@acehotel.com

Los Angeles, California
Reviewed 15 November 2016

There were a few complications during my stay. One was a rooms service order that got lost and the other was that our room opened up onto an area where a noisy wedding party was taking place until around midnight. Normally I wouldn't mind, but I was looking for rest and relaxation. A note was left under our door by...

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Thank kara v
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Kara. I'm really happy to read our front office team was quick to react and take care of your situation. Nothing more frustrating than having a hotel stay disrupted by craziness. I'm sure if they comp'd your room, they felt your situation required it and I'm glad we earned your respect on guest service. I hope we can welcome...

Reviewed 9 November 2016

But really, thank you Trey Garcia and Abe Alvarez at the front desk. You guys are wizards and know the hotel like the back of your hands and you really came through for us. After a few awful, unsettling nights at a different boutique hotel (where we were given a sheet of rules and watched with hawk-eyes by rigid management),...

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Helpful?
Thank lacreative
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Lulu - Thanks for your great review and for the shout-out to Tres and Abe. We will nominate both for Associate of Month for your mention. I'm delighted they were able to save the day! Tim A. tim.anctil@acehotel.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Dine at King’s Highway, drink at the Short Bus, late night at the Amigo Room, swim at the Club, massaged in a Mongolian Yurt. ... more   less 

Additional Information about Ace Hotel and Swim Club

Address: 701 E Palm Canyon Dr, Palm Springs, CA 92264-8811
Region: United States > California > California Desert > Palm Springs
Price Range: $301 - $704 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ace Hotel and Swim Club 3.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Ace Hotel And Swim
Ace Resort And Swim
Hotel Style:
#3 Top resorts Hotel in Palm Springs
#13 Business Hotel in Palm Springs
#26 Romantic Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from Ace Hotel and Swim Club staff and other travellers.
10 questions
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Long Beach, California
Anchorage, Alaska
over a year ago
Bakersfield, California
over a year ago
Bakersfield, California
Auckland, New Zealand

See all questions (10)

Questions? Get answers from Ace Hotel and Swim Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No real need to get a private patio or fireplace w/all the common area options.”
 of 5 bubbles EasternTraveler1921, 27 Dec 2016 | Read review
“Incredible views! Dog-friendly! Gorgeous outdoor spaces. Hip and comfortable rooms!”
 of 5 bubbles B3823QSkatieh, 26 Dec 2016 | Read review
“Splurge on room 411 if you can - you won't regret it!”
 of 5 bubbles FoxyCoxyNyc, 19 Dec 2016 | Read review
“This hotel is 2 stories. I was downstairs and heard the people walking around upstairs for 2 nights.”
 of 5 bubbles RH1025, 12 Dec 2016 | Read review
“the rooms with the fireplace patios are the best”
 of 5 bubbles 312karav, 14 Nov 2016 | Read review
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