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The Riviera Palm Springs, A Tribute Portfolio Resort

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The Riviera Palm Springs, A Tribute Portfolio Resort
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2,336 Reviews from our TripAdvisor Community

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Showing 2,284: English reviews
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Reviewed 4 days ago NEWvia mobile

Do not stay at this pretentious hotel! The staff members are RUDE and the hotel is not family friendly. I just had the worst experience I've ever had with a hotel and after giving them plenty of opportunity to make up for all the madness, they still treated me like a second class citizen! After booking a $241 room on...

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Helpful?
Thank Jazmine K
Reviewed 5 days ago NEW

For the total price of $268 a night, the level of service at this hotel is spectacularly underwhelming. When we arrived, around 9:00 p.m. on a Thursday night, there was only one hotel clerk at the front desk of what is a massive property. It took nearly 20 minutes before we were able to check in, when at other hotels...

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Thank NYTraveller35
Burlingame, California
Reviewed 5 days ago NEW

We stayed over Presidents' Day weekend. Very excited to try the new SPG property right in Palm Springs. Great price too relative to the other SPG offerings. I'm a Platinum level guest, so we try to take advantage of all of those benefits. As a starting point, was genuinely concerned about the poor reviews on TripAdvisor as well as directly...

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Helpful?
Thank drosen85
Grand Rapids, Michigan
Reviewed 1 week ago NEWvia mobile

Stayed for 5 nights at the Riviera in Palm Springs. We are disappointed. Each day, NO MAID SERVICE was provided until we called to complain in the late afternoon/early evening after getting back to our room. On two occasions it took 2 phone calls, hours apart, to get clean towels and beds made.

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1Thank darlandjan
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hello darlandjan- First of all, thank you for being our guest and for providing your feedback! I'm very sorry and also disappointed to hear about the troubles you experienced while being our guest. We are following up with both our front office and housekeeping team to understand the delay and ensure that we are providing the service that our guests...

Stamford, Connecticut
Reviewed 1 week ago NEW

I travelled with my wife and daughter over the weekend to the Riviera and had a great stay. We had a seamless check with Geovany who assisted us and explained all we needed to know about the hotel and the area. Great refurbishment and great facilities. The pool and fires around the pool to keep warm are a great touch....

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Thank georgehanderson1
Los Angeles
Reviewed 1 week ago

Room was not clean, boxsprings were visible with yellow stains. The room smelled like body odor and the carpet felt slimy/damp. The towels had brown stains. It looked like a 1976 renovation on a serious budget. The paper thin walls transmit all sounds, both next door and above (which sounded like a bowling alley!). Upon returning to our room the...

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1Thank ScottandLaurie
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hello ScottandLaurie- Let me begin by thanking you for being a Starwood Gold Member and for writing to us regarding your most recent visit at the Riviera. I'm truly sorry and disappointed to hear about the flaws you encountered during your visit, and I assure you that we're following up with the corresponding departments regarding the condition of your room...

Eugene, Oregon
Reviewed 1 week ago

We come here for a long weekend. The website looks great. We get to our room in the last building and it's run down, we trip in the hall several times over the lumps in the carpet. We are close to the end of the building, the wallpaper is falling apart in our room and the window doesn't close all...

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Helpful?
Thank smileart
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hi smileart- First and foremost, thank you for writing to us about your most recent stay; and we sincerely regret the disturbance you experienced. We know that sound proofing can be a bit challenging in some areas of the hotel due to the historic structure of the Hotel, and our Resort can get lively at times. However, we do our...

Reviewed 1 week ago via mobile

We booked this for a quick overnight stay. We were quite apprehensive given the amount of bad reviews. I think the volume of negative reviews has been heard by the management. I think service and housekeeping was excellent during the stay. Every request was responded to quickly. The halls are somewhat dated and a bit worn but the room (junior...

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Thank Joy F
Los Angeles, California
Reviewed 1 week ago via mobile

I stayed one nite and the room I selected was not available when I checked in, they put me in the run down part of the hotel, was very disappointed, felt like the upkeeping was not maintain very well, things were not working in the electrical part of the bathroom, for the price I paid was not up to standard....

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Helpful?
Thank pgdulce
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hi pgdulce- Thank you for sharing your feedback with us! I'm very sorry to hear that you were not satisfied with your overall stay, and we apologize about the room type mix-up. We're currently investigating the error with our team, and we'll also give your observations to the operation team so they may look into the defects you encountered during...

Los Angeles
Reviewed 2 weeks ago

This is my second stay in two months and while I enjoyed the first this stay left a lot to be desired. I did not have hot water until 9 -10 am and the air conditioning could only get the room to 75 so uncomfortable at night. I won't be returning to the property and it's a shame as I...

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Helpful?
Thank Abe G
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hello Abe G- Let me begin by thanking you for returning back to our Resort -we truly appreciate it! We understand the importance of repeat business, and we feel terrible that your recent stay did not meet your expectations! Consistency is key, and we hope that we will not part ways without an opportunity to make up for the flaws...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Side Bar at the Riviera Hotel
Side Bar at the Riviera Hotel
Cuisines: Bar, Contemporary, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The legend is surpassed, in mythical and mystical proportions, as 24 voluminous acres rise from the Palm Springs desert like a phoenix, capturing and challenging the imagination. More an epic and contemporary Mecca for cultural sophisticates than just another hotel in California, The Riviera Palm Springs draws from the best Palm Springs resorts of all genres to create a theater of relaxation, rejuvenation and indulgence amid world-class golf, shopping and vistas. ... more   less 

Additional Information about The Riviera Palm Springs, A Tribute Portfolio Resort

Address: 1600 North Indian Canyon Drive, Palm Springs, CA 92262-4602
Region: United States > California > California Desert > Palm Springs
Price Range: $262 - $796 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Riviera Palm Springs, A Tribute Portfolio Resort 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Riviera Resort And Spa, Palm Springs
Riviera Resort & Spa, Palm Springs Hotel Palm Springs
Riviera Hotel Palm Springs
Riviera Resort Palm Springs
Palm Springs Riveria Resort
Hotel Style:
#10 Top resorts Hotel in Palm Springs
#10 Business Hotel in Palm Springs
#11 Spa Hotel in Palm Springs
#13 Luxury Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Riviera Palm Springs, A Tribute Portfolio Resort staff and other travellers.
28 questions
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Chicago, Illinois, United States
anaheim, ca
Los Angeles, California
San Francisco, CA
over a year ago

See all questions (28)

Questions? Get answers from The Riviera Palm Springs, A Tribute Portfolio Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As for a lower level near the pool.”
 of 5 bubbles Bunny0016, 3 Feb 2017 | Read review
“Building one is next to lobby so preferred. It is loud at night though as windows face pool and bar ...”
 of 5 bubbles MandDplus2, 29 Jan 2017 | Read review
“Remember the property is spread over a large area, you walk from building to building and no elevators to second floor”
 of 5 bubbles scuffydog, 21 Jan 2017 | Read review
“I would have preferred a room closer to the lobby. Ask for directions as it is easy to get lost getting around initially.”
 of 5 bubbles anisjoy, 15 Jan 2017 | Read review
“Top floor, back wing, it's a long walk to the front, but it's quiet and you sleep well.”
 of 5 bubbles mhb1954, 14 Jan 2017 | Read review
5 of 5