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The Zen Hotel

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The Zen Hotel
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324 Reviews from our TripAdvisor Community

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Showing 308: English reviews
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Sun City West, Arizona
Reviewed 1 week ago

Convenient spot right on Camino Real. Basically a converted motel, but they did a great job. Very clean and bright. Nice little snacks provided in the room, and breakfast was outstanding. Free parking. Not inexpensive, but considering the competition in the area, this place was great.

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Helpful?
Thank Soulefulltraveler
Zen_Hotel_Palo_Alto, Front Office Manager at The Zen Hotel, responded to this review

Dear Soulefulltraveler, Thank you for taking the time out of your day to provide such a wonderful feedback regarding your experience at The Zen Hotel. I am very happy to hear that you enjoyed the many amenities that we offer to our guests, from the complimentary snacks provided in all guests rooms, complimentary parking and especially fabulous buffet breakfast. I...

Allentown, PA
Reviewed 3 weeks ago

Our stay here was wonderful overall, and we look forward to returning in the future. Our room was comfortable with ample towel racks and bathroom sink counter space, good placement of lights in the bedroom and bathroom and of toilet paper in the bathroom, a great shower, LED lights with brightness options, plenty of desk space and bedroom storage space,...

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Helpful?
Thank dsgs
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear dsgs, Thank you for dedicating time to share your feedback about your experience at The Zen Hotel. The description you present about our services and amenities is so nuanced and detailed that we could not have done it better. I am also glad to know that connecting directly with you helped restore the overall positive impression of your stay...

State College, Pennsylvania
Reviewed 3 weeks ago

This is a converted old motel into a wonderful hotel. The service was outstanding! They provide everything that a higher end hotel would provide. The complimentary breakfasts were also very good. I would highly recommend this hotel to anyone who does not want to stay at the regular chain hotels.

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Helpful?
Thank asd24
Zen_Hotel_Palo_Alto, Front Office Manager at The Zen Hotel, responded to this review

Dear asd24, Thank you so much for taking the time to leave such a fantastic comment about your visit to The Zen Hotel. I am so happy to hear that you had a wonderful experience with our associates and our amenities. I am also glad to see that you had a chance to enjoy the breakfast we make available to...

Oberwil, Switzerland
Reviewed 4 weeks ago

Excellent Breakfast, high quality and healthy (fruit, granola, coffee all biologic). Rooms are clean, minibar is included, they only offer l´occitane products on shower and soap, Little spots with japanese gardening. we enjoyed it very much

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Helpful?
Thank christoph t
Zen_Hotel_Palo_Alto, Front Office Manager at The Zen Hotel, responded to this review

Dear christoph t, Thank you so much for leaving such a great review about your visit to The Zen Hotel. We value the amenities that we offer to our guests and I am happy to hear that you enjoyed all that we offer from our full breakfast buffet to our bath amenities in our guest rooms. I hope to have...

Vancouver, Canada
Reviewed 16 February 2017

This hotel was booked for me for a week by a client in Palo Alto. Initially, I was disenchanted because the layout is primarily a motel - and usually a hotel with a front desk and elevators seems to provide a higher standard. But by the end of the week, I decided the Zen was quite pleasant. The rooms are...

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Helpful?
Thank JulianVan
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear JulianVan, Thank you for sharing your comments about your first time staying at The Zen Hotel. I am so glad that we successfully turned around your initial hesitation into overall guest satisfaction by the end of your stay. Thank you for the special mention to our vegetable and fruit smoothies. They are crafted in-house every morning and have become...

Davis, California
Reviewed 14 February 2017 via mobile

This hotel is everything I hoped it would be and more for the price. The staff were prompt, courteous, and generous with information. The room was clean...impeccably clean. The snacks in the room were healthy (mostly) and free. The kids and husband had Girardhelli hot chocolate and fresh baked cookies for dessert for free. We had yogurt, fruit, and honey...

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Helpful?
Thank Kae P
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Kae P, Thank you for your amazing review! Reading that we not only met but exceeded your expectations is something that motivates our entire team and reinforces our commitment to guest satisfaction. From your praises to room cleanliness to the warm interactions you describe with our staff, we are thrilled with your comments. Also, we could have not done...

Seattle, Washington
Reviewed 29 January 2017

If you prefer the big hotels (like Hilton, Residence Inn, and such), then go at it...There are plenty on El Camino Real near Palo Alto. But I wanted a reasonably priced but nice quiet place, with easy access in and out, and the Zen Hotel was just fine for that purpose. We were very pleased with the wonderful breakfast and...

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Helpful?
Thank MNavin
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear MNavin, Thank you for staying with us and for your great review. We are very glad to learn that you had an enjoyable time during your stay. It is very satisfying to see you describing our breakfast as "wonderful". This positive feedback encourages us to continue enhancing our menu with new and delicious items. We make sure we don't...

Reviewed 27 January 2017 via mobile

Booked here for one night as it was close to the office I had meetings in. This hotel got solid reviews on this site. Let me set the record straight. Anywhere else in the country this hotel would be referred to as a motel and it would cost nowhere near the $380 that I paid per night. I understand Palo...

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Helpful?
4Thank Yael T
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Yael T, Thank you for sharing your feedback. I would like to sincerely apologize for not meeting your expectations. We clearly did not fulfill our goal of providing you with the type of experience that other reviewers had, and I am very sorry for falling short. Your feedback will greatly assist us in evaluating and fine-tuning our services to...

Coventry, United Kingdom
Reviewed 20 January 2017

Very happy with our stay. Great breakfast buffet. The staff are very friendly and helpful. Nothing was too much to ask of them. Great room, cleaned every day. Gym facilities where clean and the gym equipment was very clean and in great working order. Enjoying my stay and would book again.

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Helpful?
Thank Mandy E
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Mandy E, Thank you so much for choosing The Zen Hotel and for your wonderful feedback. I am very glad to see that we successfully delivered the level of hospitality we aim for in every single stay. It is nice to know you enjoyed using our Fitness Center and that our complimentary breakfast buffet was a good way to...

Mamaroneck, New York
Reviewed 4 January 2017 via mobile

Great service, however, don't be fooled by the beautiful pictures. This is a motel that was converted, albeit nicely, into a "Zen Hotel" . The only thing that makes it "Zen" is the color scheme, bamboo fountain, and the fruit smoothies they give you in the morning. Other than that, you are driving your car to your door like every...

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Helpful?
1Thank mundomama
Zen_Hotel_Palo_Alto, Front Office Manager at The Zen Hotel, responded to this review

Dear Mundomama, Thank you so much for choosing The Zen Hotel for your visit to Palo Alto. I would like to thank you for taking the time to submit your review on TripAdvisor. We value each and every comment from our guests and strive to make each guest's visit as enjoyable as possible. Although I am glad we were able...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Silicon Valley, The Zen Hotel offers daily full hot breakfast buffet that includes freshly made smoothies, Peet's and Santa Cruz Organic coffees, Mighty Leaf teas, sausages, bacon, scrambled eggs and much more. L'occitane toiletries and free true high speed Internet are standard in all guestrooms. Minutes away from Stanford University, Shoreline Amphitheater and tech companies such as HP, Facebook and Google; The Zen Hotel offers great value and is a fantastic choice for business and leisure travelers. ... more   less 

Additional Information about The Zen Hotel

Address: 4164 El Camino Real, Palo Alto, CA 94306-4075
Region: United States > California > Palo Alto
Price Range: $176 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Zen Hotel 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Townhouse Hotel Palo Alto
Hotel Style:
#2 Best Value Hotel in Palo Alto
#3 Romantic Hotel in Palo Alto
#5 Business Hotel in Palo Alto
#5 Family Hotel in Palo Alto
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Questions & Answers

Questions? Get answers from The Zen Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just keep in mind that there is no elevator, so if you have any trouble with steps, you should request the first floor.”
 of 5 bubbles dsgs, 6 Mar 2017 | Read review
“Try the breakfast smoothies - especially the kale ones!”
 of 5 bubbles JulianVan, 15 Feb 2017 | Read review
“We where at to the left of the Lobby. It was very quite and peaceful, away from the road.”
 of 5 bubbles mandye858, 19 Jan 2017 | Read review
“I had a room onthe grund floor and irt was great, but I probably woul dhave chosen a room on the second floor.”
 of 5 bubbles 499sherriz, 13 Nov 2016 | Read review
“Get the rooms in the Zen Garden.”
 of 5 bubbles Sunset97210, 17 Oct 2016 | Read review
5 of 5